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IT support Stories - Page 8

Kiwi Stories

IT support stories

HCLTech signs 10-year deal to modernise Dunedin IT services
Hybrid Cloud

HCLTech signs 10-year deal to modernise Dunedin IT services

HCLTech will modernise Dunedin City Council's IT services over 10 years, enhancing digital platforms, automation and community engagement.

By Sean Mitchell • 3 min read • Thu, 10th Jul 2025

Global Stories

IT support stories

ManageEngine enhances Endpoint Central with proactive DEX tools
Data Analytics

ManageEngine enhances Endpoint Central with proactive DEX tools

ManageEngine adds digital employee experience tools to Endpoint Central, enabling IT teams to proactively tackle performance issues and enhance workplace productivity.

By Catherine Knowles • 4 min read • Thu, 28th Aug 2025
Specops extends uReset to boost cloud Entra ID password security
Digital Transformation

Specops extends uReset to boost cloud Entra ID password security

Specops uReset now supports cloud-only Entra ID, enabling 24/7 self-service password resets and reducing IT help desk password-related calls.

By Jed Nykolle Harme • 3 min read • Thu, 28th Aug 2025
ManageEngine adds DEX tools to cut IT tickets & boost uptime
Data Analytics

ManageEngine adds DEX tools to cut IT tickets & boost uptime

ManageEngine introduces DEX tools in Endpoint Central to help IT teams proactively fix issues, cutting support tickets and boosting employee productivity.

By Melania Watson • 4 min read • Wed, 27th Aug 2025
Exclusive: Rimini Street backs CIOs in fight against vendor lock-in
Virtualisation

Exclusive: Rimini Street backs CIOs in fight against vendor lock-in

ANZ firms could save AUD $2.5 billion annually by switching to third-party IT support, freeing funds for AI and innovation amid rising vendor costs.

By Melania Watson • 5 min read • Mon, 25th Aug 2025
TrustedTech rebrands to boost Microsoft cloud & AI services
Disaster Recovery

TrustedTech rebrands to boost Microsoft cloud & AI services

TrustedTech rebrands to focus on Microsoft cloud and AI services, driving an eleven-fold revenue increase and expanding enterprise support across UK and US markets.

By Jed Nykolle Harme • 3 min read • Tue, 19th Aug 2025
Rimini Street joins GSA Schedule, saving US agencies up to 50%
Robotic Process Automation

Rimini Street joins GSA Schedule, saving US agencies up to 50%

Rimini Street has joined the US GSA Schedule, enabling government agencies to save up to 50% on Oracle, SAP and VMware support services.

By Melvin Hipolito • 3 min read • Fri, 15th Aug 2025
BeyondTrust boosts secure remote support for public sector compliance
Data Protection

BeyondTrust boosts secure remote support for public sector compliance

BeyondTrust enhances remote support with FIPS 140-2 and CJIS compliance, aiding public sector IT teams in meeting stringent security standards without VPNs.

By Sean Mitchell • 3 min read • Tue, 29th Jul 2025
TeamViewer launches AI-powered tools to boost IT support speed
Digital Transformation

TeamViewer launches AI-powered tools to boost IT support speed

TeamViewer unveils AI-powered TeamViewer Intelligence to speed up IT support via real-time automation and enhanced session insights for global users.

By Melvin Hipolito • 3 min read • Thu, 3rd Jul 2025
How AI agents can help enterprise teams to scale
Customer Relationship Management

How AI agents can help enterprise teams to scale

By 2028, 33% of enterprises will use AI agents to boost productivity and scale efficiently, transforming workflows beyond traditional automation methods.

By Paul Rilstone • 4 min read • Tue, 1st Jul 2025

Stories from Other Regions

IT support stories

Human factor key as UK retailers face sharp rise in cyber attacks
Ransomware

Human factor key as UK retailers face sharp rise in cyber attacks

UK retailers report a sharp rise in cyber attacks, with helpdesk scams and human error now key targets necessitating increased security training.

By Jed Nykolle Harme • 3 min read • Wed, 17th Sep 2025
Rimini Street & American Digital offer cost-saving IT support
Digital Transformation

Rimini Street & American Digital offer cost-saving IT support

Rimini Street and American Digital team up to cut IT support costs by up to 90%, enabling firms to modernise without costly software upgrades or migrations.

By Melania Watson • 3 min read • Mon, 25th Aug 2025
Why cloud-based printing can deliver significant business benefits
Digital Transformation

Why cloud-based printing can deliver significant business benefits

Cloud-based printing simplifies IT, cuts costs, boosts security and lets employees print securely anywhere, transforming business print operations globally.

By Gregory White • 4 min read • Mon, 4th Aug 2025
UK mid-market firms divided on AI & tech as advice gap grows
Human Capital Management

UK mid-market firms divided on AI & tech as advice gap grows

UK mid-market firms face growing advice gaps and leadership divides on AI adoption, hindering productivity and tech investment decisions amid budget constraints.

By Shannon Williams • 4 min read • Fri, 1st Aug 2025
Small UK accounting firms split between cloud & in-house IT
Digital Transformation

Small UK accounting firms split between cloud & in-house IT

A survey shows UK small accounting firms split between cloud and in-house IT, with many favouring office servers despite growing cloud adoption.

By Shannon Williams • 3 min read • Fri, 25th Jul 2025
Guernsey awards £1.3m IT contract to Apogee for five years
Digital Transformation

Guernsey awards £1.3m IT contract to Apogee for five years

The States of Guernsey has awarded Apogee a £1.3 million per year, five-year contract to supply IT hardware and support under a new multi-vendor model.

By Catherine Knowles • 4 min read • Fri, 18th Jul 2025
Digimune & AnyTech365 launch 24/7 tech support for Australians
IT services

Digimune & AnyTech365 launch 24/7 tech support for Australians

Digimune partners with AnyTech365 to offer 24/7 multilingual IT support across Australia, boosting tech help and new revenue for local partners.

By Sean Mitchell • 2 min read • Thu, 10th Jul 2025