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IT support Stories - Page 9

Kiwi Stories

IT support stories

Kinetics Group expands IT services with OutSource merger
Disaster Recovery

Kinetics Group expands IT services with OutSource merger

Kinetics has integrated OutSource IT, boosting managed IT service capabilities to better serve NZ businesses amidst rising demand for cloud and cybersecurity.

By Shannon Williams • 4 min read • Tue, 29th Apr 2025

Global Stories

IT support stories

Exclusive: BPC and HP deliver flexible IT support to growing firms
Digital Transformation

Exclusive: BPC and HP deliver flexible IT support to growing firms

BPC and HP partner to offer flexible IT support and finance solutions, helping SMEs manage tech challenges and plan growth amid evolving market demands.

By Melania Watson • 5 min read • Thu, 26th Jun 2025
NTT DATA named advisory partner for Plug & Play AI hubs
Digital Transformation

NTT DATA named advisory partner for Plug & Play AI hubs

NTT DATA is the exclusive advisory partner for Plug and Play's AI Centres of Excellence across North America, supporting startups and corporates with AI innovation.

By Catherine Knowles • 4 min read • Thu, 12th Jun 2025
Modernizing mobile device management: Empowering productivity without compromise
Digital Transformation

Modernizing mobile device management: Empowering productivity without compromise

Pulseway modernizes Mobile Device Management, shifting from control to productivity enabler, integrating security with seamless remote support across devices.

By Victoria Boryaeva • 3 min read • Fri, 30th May 2025
Tray.ai launches ITSM Agent to automate IT support tasks
Software-as-a-Service

Tray.ai launches ITSM Agent to automate IT support tasks

Tray.ai launches an AI-powered ITSM Agent that automates routine IT support, cutting human tickets by 75%, boosting efficiency across major firms.

By Kaleah Salmon • 4 min read • Mon, 28th Apr 2025
Riverbed expands AI observability platform with new features
Unified Communications

Riverbed expands AI observability platform with new features

Riverbed has unveiled an expansion of its AI observability platform, introducing new tools that promise to optimise IT operations and improve data insights.

By Sean Mitchell • 3 min read • Fri, 11th Apr 2025
Five reasons why every business needs Windows 11
Data Protection

Five reasons why every business needs Windows 11

As Windows 10 support will end in October 2025, businesses must upgrade to Windows 11 for enhanced security, stability, productivity, and lower IT costs.

By BPC Commercial • 3 min read • Mon, 7th Apr 2025
Comptia A+ certification updated with AI & cybersecurity
Virtualisation

Comptia A+ certification updated with AI & cybersecurity

The CompTIA A+ certification has been revamped to address crucial areas like artificial intelligence and cybersecurity, reflecting the shifting landscape of tech support roles.

By Shannon Williams • 3 min read • Wed, 2nd Apr 2025
Rebel Energy partners with Nexer for Microsoft Dynamics BC
Digital Transformation

Rebel Energy partners with Nexer for Microsoft Dynamics BC

Rebel Energy has teamed up with Nexer to implement Microsoft Dynamics BC, aiming to boost efficiency and support sustainable energy growth in the UK.

By Kaleah Salmon • 2 min read • Tue, 25th Mar 2025
Tray.ai acquires Vanti to advance AI knowledge modelling
Software Development

Tray.ai acquires Vanti to advance AI knowledge modelling

Tray.ai has acquired Vanti to enhance its AI integration systems, aiming to advance adaptive AI agents capable of thriving in dynamic business environments.

By Catherine Knowles • 3 min read • Thu, 20th Mar 2025
Harnessing Automation and AI to Transform IT and Business Management
Artificial Intelligence

Harnessing Automation and AI to Transform IT and Business Management

Automation and AI are revolutionising IT management, enabling professionals to escape mundane tasks and boost productivity, paving the way for greater innovation.

By Edgar Zacharjev • 5 min read • Thu, 13th Mar 2025
From AI to automation: How Pulseway redefines IT remote monitoring and management
Robotic Process Automation

From AI to automation: How Pulseway redefines IT remote monitoring and management

Pulseway has made significant strides in IT remote monitoring, launching innovative features like enhanced mobile device management and AI-powered tools to optimise operations.

By Edgar Zacharjev • 6 min read • Fri, 28th Feb 2025

Stories from Other Regions

IT support stories

AI-driven cybersecurity shapes future of managed services
Data Protection

AI-driven cybersecurity shapes future of managed services

CMTG stresses AI-driven cybersecurity is vital for managed services, enabling real-time threat detection to protect sectors like finance, engineering, and insurance.

By Catherine Knowles • 3 min read • Fri, 30th May 2025
UK accountancy firms cautious on fully embracing cloud IT shift
Data Protection

UK accountancy firms cautious on fully embracing cloud IT shift

Over a third of UK accountancy firms adopt hybrid IT, balancing cloud and legacy tech, with many cautious about fully embracing digital transformation in 2025.

By Shannon Williams • 4 min read • Fri, 16th May 2025
Soti partners with Urovo to reduce transport downtime
Supply Chain

Soti partners with Urovo to reduce transport downtime

SOTI has partnered with Urovo to enhance mobile device reliability in the transport sector, aiming to minimise downtime caused by device malfunctions.

By Sean Mitchell • 3 min read • Wed, 26th Mar 2025
Velocity launches tool to boost Smart Locker adoption ROI
Business Continuity

Velocity launches tool to boost Smart Locker adoption ROI

Velocity Smart Technology has launched a new free planning tool aimed at helping IT leaders build data-driven business cases for Smart Lockers, promising significant cost savings.

By Kaleah Salmon • 3 min read • Tue, 25th Feb 2025
Trusted Tech boosts cloud solutions with new support service
Microsoft

Trusted Tech boosts cloud solutions with new support service

Trusted Tech has launched Certified Support Services, aimed at enhancing Microsoft technology use with expert support and quick response times, amid rising IT challenges.

By Catherine Knowles • 3 min read • Thu, 20th Feb 2025