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IT support Stories - Page 6

Global Stories

IT support stories

Yubico adds self-service portal for YubiKey at scale
Digital Transformation

Yubico adds self-service portal for YubiKey at scale

Yubico adds self-service YubiKey ordering and a revamped customer portal to ease large-scale, phishing-resistant passkey deployments.

By Mark Tarre • 3 min read • Fri, 30th Jan 2026
ScreenCloud adds remote control tools for Amazon Signage
Digital Signage

ScreenCloud adds remote control tools for Amazon Signage

ScreenCloud adds remote control tools for Amazon Signage Stick, letting IT teams manage multi-site digital signage without on-site visits.

By Joseph Gabriel Lagonsin • 4 min read • Mon, 26th Jan 2026
ControlUp unveils multi-tenant DEX platform for MSPs
Mobile Device Management

ControlUp unveils multi-tenant DEX platform for MSPs

ControlUp has launched a multi-tenant digital experience platform and partner programme to help MSPs automate IT, boost CX and grow revenue.

By Joseph Gabriel Lagonsin • 5 min read • Fri, 23rd Jan 2026
Rimini Street touts Agentic AI ERP as upgrades stall
Data Analytics

Rimini Street touts Agentic AI ERP as upgrades stall

Rimini Street pitches Agentic AI ERP and Smart Path savings as CIOs delay costly Oracle and SAP upgrades amid rising budget pressure.

By Joseph Gabriel Lagonsin • 5 min read • Wed, 21st Jan 2026
TeamViewer chief predicts AI's practical turn by 2026
Digital Transformation

TeamViewer chief predicts AI's practical turn by 2026

TeamViewer boss Oliver Steil says 2026 will mark AI's shift from hype to Monday-morning results, human-centric workflows and trusted autonomy.

By Sean Mitchell • 4 min read • Fri, 16th Jan 2026
SOTI tips AI & automation to transform Aussie mobility
Robotics

SOTI tips AI & automation to transform Aussie mobility

SOTI predicts AI, automation and on-device intelligence will overhaul how Australian retailers, logistics and healthcare manage mobility by 2026.

By Mark Tarre • 5 min read • Thu, 8th Jan 2026
ServiceNow buys Moveworks to build AI 'front door'
Digital Transformation

ServiceNow buys Moveworks to build AI 'front door'

ServiceNow buys AI assistant specialist Moveworks to create a single conversational 'front door' into automated workflows across the enterprise.

By Sean Mitchell • 4 min read • Wed, 17th Dec 2025
SonicWall rolls out AI chat & tools for self-service
Firewalls

SonicWall rolls out AI chat & tools for self-service

SonicWall launches AI chat, unified search and tutorials to speed self-service support while keeping traditional help channels in place.

By Sean Mitchell • 4 min read • Mon, 15th Dec 2025

Stories from Other Regions

IT support stories

Hubtel urges agile Cyber Bill to tackle rising AI threats
Data Protection

Hubtel urges agile Cyber Bill to tackle rising AI threats

West Midlands tech firm Hubtel urges ministers to make the new Cyber Bill agile enough to counter rapidly evolving AI-driven cyber threats.

By Sofiah Nichole Salivio • 5 min read • Mon, 2nd Feb 2026
Vocational training urged to close IT reseller skills gap
Malware

Vocational training urged to close IT reseller skills gap

Herzing College urges tech resellers to embrace vocational training to close critical AI, cybersecurity and cloud skills gaps.

By Joseph Gabriel Lagonsin • 4 min read • Sat, 31st Jan 2026
Devolutions backs ControlR with Remote Desktop tie-up
Privileged Access Management

Devolutions backs ControlR with Remote Desktop tie-up

Devolutions signs two-year ControlR sponsorship and plans native Remote Desktop Manager integration to deepen remote assistance tools.

By Mark Tarre • 3 min read • Fri, 30th Jan 2026
Defence renews Kinetic IT deal for ICT & base support
Unified Communications

Defence renews Kinetic IT deal for ICT & base support

Australia's Defence Department renews Kinetic IT deal, expanding ICT service desk and switchboard support to a national base contact centre.

By Mark Tarre • 3 min read • Wed, 28th Jan 2026
Hubtel IT hires for AI push & GBP £2.5m growth plan
Data Protection

Hubtel IT hires for AI push & GBP £2.5m growth plan

West Midlands-based Hubtel IT boosts staff by 25% and targets 2026 turnover above GBP £2.5m as it doubles down on AI and cyber security.

By Mark Tarre • 4 min read • Wed, 21st Jan 2026
Hubtel IT grows team to drive AI & cyber security push
Digital Transformation

Hubtel IT grows team to drive AI & cyber security push

Hubtel IT boosts staff by 25% and targets GBP £2.5m turnover as it ramps up AI and cyber security services for UK small businesses.

By Karen Joy Bacudo • 4 min read • Wed, 21st Jan 2026
SMEs warned over hidden IT fragility as risks rise
Disaster Recovery

SMEs warned over hidden IT fragility as risks rise

Australian SMEs face rising IT fragility as cloud-era misconfigurations, weak oversight and reactive support quietly erode resilience.

By Mark Tarre • 4 min read • Tue, 20th Jan 2026
Boroondara adopts Datacom Datascape for council revamp
Customer Relationship Management

Boroondara adopts Datacom Datascape for council revamp

Boroondara selects Datacom Datascape to overhaul property, rates and permits systems, aiming for streamlined services and future AI automation.

By Mark Tarre • 3 min read • Thu, 15th Jan 2026
Rimini Street boosts SAP support for SP Electricity NW
Digital Transformation

Rimini Street boosts SAP support for SP Electricity NW

SP Electricity North West halves SAP support costs and fixes chronic login woes after switching maintenance and SSO services to Rimini Street.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 7th Jan 2026
Automation, on-device AI and operational visibility: The 2026 tech trends powering Canada's digital future
Data Protection

Automation, on-device AI and operational visibility: The 2026 tech trends powering Canada's digital future

Automation, on-device AI and smarter device management are set to transform Canada's frontline industries and redefine digital operations by 2026.

By Shash Anand • 4 min read • Fri, 19th Dec 2025