SecurityBrief New Zealand - Technology news for CISOs & cybersecurity decision-makers
New Zealand

IT support Stories - Page 4

Global Stories

IT support stories

Start Tech boss urges MSPs to focus on business needs
Digital Transformation

Start Tech boss urges MSPs to focus on business needs

Managed service providers risk missing client needs if they chase AI hype first, Ian Groves told an industry event in London.

By Sofiah Nichole Salivio • 5 min read • Fri, 27th Mar 2026
Omnissa study finds AI surge & endpoint security gaps
Data Protection

Omnissa study finds AI surge & endpoint security gaps

Unsanctioned AI use is racing ahead of oversight, while many regulated organisations still leave endpoints outdated, unencrypted or unstable.

By Shannon Williams • 4 min read • Thu, 26th Mar 2026
BT wins GBP £200 million NIE Networks connectivity deal
Network Infrastructure

BT wins GBP £200 million NIE Networks connectivity deal

The multi-year pact should bolster Northern Ireland’s power resilience as utilities face rising cyber threats and ageing infrastructure.

By Sean Mitchell • 3 min read • Wed, 25th Mar 2026
Splashtop & SysAid partner to streamline remote support
Data Protection

Splashtop & SysAid partner to streamline remote support

SysAid bakes Splashtop remote support into its service desk, letting IT teams launch secure sessions directly from AI-driven tickets.

By Joseph Gabriel Lagonsin • 3 min read • Wed, 25th Mar 2026
Support Fusion raises AUD $1 million, expands to US & UK
Software-as-a-Service

Support Fusion raises AUD $1 million, expands to US & UK

Support Fusion raises AUD $1 million pre-seed to grow US and UK presence and scale AI-led integrations for co-managed enterprise IT.

By Sofiah Nichole Salivio • 4 min read • Tue, 24th Mar 2026
Lwart expands Rimini Street support to SAP & VMware
Malware

Lwart expands Rimini Street support to SAP & VMware

Lwart extends Rimini Street support to SAP and VMware to cut licensing pressure, avoid forced upgrades and refocus IT on operations.

By Mark Tarre • 4 min read • Thu, 19th Mar 2026
Kore.ai unveils platform to tackle enterprise AI sprawl
Data Protection

Kore.ai unveils platform to tackle enterprise AI sprawl

Kore.ai has launched an Agent Management Platform to give enterprises a unified control layer over fast-growing, fragmented AI agent estates.

By Sofiah Nichole Salivio • 4 min read • Thu, 19th Mar 2026
GoTo debuts LogMeIn Partner Network for IT resellers
Software-as-a-Service

GoTo debuts LogMeIn Partner Network for IT resellers

GoTo launches LogMeIn Partner Network for IT resellers, promising tiered rewards, AI-enhanced tools and expanded support for partners.

By Sean Mitchell • 3 min read • Wed, 18th Mar 2026
SIOS wins triple honours for leadership & support teams
Disaster Recovery

SIOS wins triple honours for leadership & support teams

SIOS Technology nets triple industry honours for leadership, customer success and support as demand for mission-critical resilience grows.

By Sean Mitchell • 4 min read • Thu, 12th Mar 2026
Smart CT clinches global IT support deals to scale up
Network Infrastructure

Smart CT clinches global IT support deals to scale up

Smart CT lands three global IT support deals covering 65,000-plus devices as it accelerates expansion across Europe, Asia and Australia.

By Kaleah Salmon • 4 min read • Tue, 10th Mar 2026
HPE complete care service: Refocused for your AI advantage
Hybrid Cloud

HPE complete care service: Refocused for your AI advantage

HPE revamps Complete Care Service into a unified, AI-powered support model to simplify hybrid IT, bridge silos and scale enterprise AI.

By Mark Bakker • 5 min read • Fri, 6th Mar 2026

Stories from Other Regions

IT support stories

Pia joins Pax8 Marketplace with AI help desk automation
Digital Transformation

Pia joins Pax8 Marketplace with AI help desk automation

MSPs can now buy Pia’s aiDesk through Pax8, easing adoption of help desk automation as providers seek to cut routine ticket work.

By Catherine Knowles • 4 min read • Wed, 1st Apr 2026
UK workers lose meeting time to hybrid tech glitches
Unified Communications

UK workers lose meeting time to hybrid tech glitches

Most UK staff are losing 6.5 minutes a meeting to hybrid tech faults, as employers spend more on AI and office kit.

By Sofiah Nichole Salivio • 4 min read • Tue, 31st Mar 2026
HPE updates Complete Care with AI tools for hybrid IT
Hybrid Cloud

HPE updates Complete Care with AI tools for hybrid IT

The revamp aims to ease hybrid IT headaches for Singapore and Southeast Asian firms as AI projects strain ageing systems and fragmented support.

By Mark Tarre • 4 min read • Mon, 30th Mar 2026
Mintivo signs IT support deal with Prospect Hospice
Disaster Recovery

Mintivo signs IT support deal with Prospect Hospice

Prospect Hospice appoints Mintivo to overhaul IT support, aiming to boost system reliability and free staff to focus on patient care.

By Joseph Gabriel Lagonsin • 4 min read • Tue, 24th Mar 2026
Hostplus signs five-year IT services deal with Interactive
Digital Transformation

Hostplus signs five-year IT services deal with Interactive

Super fund Hostplus has inked a five-year IT managed services deal with Interactive, adding an Australian-based service desk and cloud support.

By Joseph Gabriel Lagonsin • 4 min read • Tue, 24th Mar 2026
Emerge Digital secures B Corp status amid AI rollout
Data governance

Emerge Digital secures B Corp status amid AI rollout

Gloucestershire-based Emerge Digital gains B Corp status as it expands into AI with ApexAI and extends its Gloucester Rugby tech deal.

By Shannon Williams • 4 min read • Thu, 19th Mar 2026
Leaving a Navy tech role for a life on the road with Smart CT was a shore thing
Network Infrastructure

Leaving a Navy tech role for a life on the road with Smart CT was a shore thing

Swapping warships for Wi‑Fi, a young Navy engineer finds freedom, fresh tech and respect on the road as a Smart CT field specialist.

By Georgia Davidson • 6 min read • Wed, 4th Mar 2026