SecurityBrief New Zealand - Technology news for CISOs & cybersecurity decision-makers
New Zealand

IT support Stories - Page 5

Kiwi Stories

IT support stories

Global Stories

IT support stories

ServiceNow unveils Autonomous Workforce & EmployeeWorks
Unified Communications

ServiceNow unveils Autonomous Workforce & EmployeeWorks

ServiceNow debuts Autonomous Workforce and EmployeeWorks, promising AI “specialists” that autonomously resolve most employee IT requests.

By Joseph Gabriel Lagonsin • 5 min read • Fri, 27th Feb 2026
ServiceNow unveils Autonomous Workforce & EmployeeWorks
Software-as-a-Service

ServiceNow unveils Autonomous Workforce & EmployeeWorks

ServiceNow launches Autonomous Workforce and EmployeeWorks, pairing AI “specialists” with chat-based support to automate routine workplace tasks.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 27th Feb 2026
CompTIA launches AI course for frontline help desks
DevOps

CompTIA launches AI course for frontline help desks

CompTIA unveils AI Help Desk Essentials course to train frontline IT support teams in safe, effective use of generative AI chatbots.

By Sean Mitchell • 4 min read • Thu, 26th Feb 2026
Australian employers brace for renewed pay negotiations
Human Capital Management

Australian employers brace for renewed pay negotiations

Australian employers grow bolder on 2026 pay talks, ready to lift offers modestly and use perks as tight budgets meet scarce skills.

By Karen Joy Bacudo • 4 min read • Tue, 24th Feb 2026
New Zealand bosses plan pay rises as confidence grows
Human Capital Management

New Zealand bosses plan pay rises as confidence grows

New Zealand employers plan pay rises and richer perks as economic optimism grows, with 84% expecting the outlook to lift staff salaries.

By Karen Joy Bacudo • 4 min read • Tue, 24th Feb 2026
Dell unveils tougher classroom laptops for AI‑era study
Network Infrastructure

Dell unveils tougher classroom laptops for AI‑era study

Dell launches tougher Windows and Chromebook laptops for classrooms, pitching durable AI‑ready devices with long battery life and easier repairs.

By Joseph Gabriel Lagonsin • 3 min read • Tue, 24th Feb 2026
From breach to recovery - 5 ways to prepare your IT team for the unexpected
Firewalls

From breach to recovery - 5 ways to prepare your IT team for the unexpected

When cyber attacks slip through defences, recovery readiness - not just prevention - decides whether your organisation bends or breaks.

By Al Kingsley MBE • 4 min read • Sat, 21st Feb 2026
Cubic keeps SAP ECC core, backs AI with Rimini Street
Data Analytics

Cubic keeps SAP ECC core, backs AI with Rimini Street

Cubic shuns SAP S/4HANA upgrade, keeps ECC core and taps Rimini Street support to fund ERP modernisation, automation and AI projects.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 19th Feb 2026
Mylobster.ai plans kernel-level AI assistant platform
Data governance

Mylobster.ai plans kernel-level AI assistant platform

Mylobster.ai unveils plan for kernel-level AI assistants across major platforms, targeting a USD $200 billion-plus systems-level market.

By Sean Mitchell • 4 min read • Wed, 18th Feb 2026
Data gaps stall AI scale-up despite strong AIOps gains
Unified Communications

Data gaps stall AI scale-up despite strong AIOps gains

Financial firms reap strong AIOps returns but poor data quality and fragmented tools are stalling the leap from pilots to scaled AI.

By Joseph Gabriel Lagonsin • 5 min read • Thu, 12th Feb 2026
Hexnode embeds upgraded Genie AI to run UEM actions
Advanced Persistent Threat Protection

Hexnode embeds upgraded Genie AI to run UEM actions

Hexnode embeds its upgraded Genie AI into the UEM console, letting admins query inventory, execute device commands and automate fixes in chat.

By Shannon Williams • 4 min read • Tue, 10th Feb 2026
Lexful launches AI-first IT documentation tool for MSPs
Digital Transformation

Lexful launches AI-first IT documentation tool for MSPs

Lexful unveils an AI-native IT documentation platform for MSPs, aiming to replace static records with automated, contextual knowledge.

By Sofiah Nichole Salivio • 4 min read • Fri, 6th Feb 2026

Stories from Other Regions

IT support stories

Splashtop, Leader partner on secure remote access push
Data Protection

Splashtop, Leader partner on secure remote access push

Splashtop taps Australian distributor Leader to push secure remote access and autonomous endpoint management for hybrid workforces.

By Shannon Williams • 3 min read • Thu, 19th Feb 2026
AppControl brings timeline-based performance tracking
Data Privacy

AppControl brings timeline-based performance tracking

AppControl debuts a Windows tool that logs second-by-second performance history and privacy events, revealing what's really slowing PCs.

By Catherine Knowles • 4 min read • Fri, 13th Feb 2026
Tech roles top UK pay league as AI skills fuel rises
Artificial Intelligence

Tech roles top UK pay league as AI skills fuel rises

Tech roles keep topping UK pay charts as AI skills drive a 9% rise in median salaries to GBP £48,595, outpacing wider wage growth.

By Shannon Williams • 4 min read • Wed, 11th Feb 2026
Emerge Digital extends Gloucester Rugby tech tie-up
Network Infrastructure

Emerge Digital extends Gloucester Rugby tech tie-up

Emerge Digital renews its Gloucester Rugby deal, taking naming rights at Kingsholm and adding AI fan photo tech to boost hospitality.

By Kaleah Salmon • 4 min read • Wed, 11th Feb 2026
Smart CT wins Toshiba deal to support 32 UK retailers
DataCentre infrastructure

Smart CT wins Toshiba deal to support 32 UK retailers

Smart CT secures three-year Toshiba deal to maintain tills and tech for 32 UK high street retailers, handling 10,000 callouts annually.

By Kaleah Salmon • 4 min read • Thu, 5th Feb 2026