Customer Support stories - Page 12

A new report from TP reveals that Generation Z favours interactive communication, posing challenges for businesses catering to this tech-savvy cohort.

TeamViewer's new report reveals a surge in AI adoption among manufacturers, with 78% using it weekly, highlighting its transformative role amid global challenges.

Pulseway is on a mission to simplify IT management, enhancing efficiency and user experience through innovative solutions and customer-centric development.

The rise of Agentic AI is revolutionising retail, promising faster, complex task management, but firms must thoughtfully prepare before deployment.

ISMS.online is transforming compliance for businesses, making complex standards accessible and manageable with innovative tools and expert guidance.

BitTitan is ramping up global operations, enhancing its MigrationWiz capabilities and expanding its sales team to better support cloud migrations.

A recent Salesforce study reveals that 69% of C-suite executives in Australia and New Zealand prioritise agentic AI, with 38% already implementing the technology.

Kore.ai has unveiled AI for Process, a no-code platform designed to revolutionise enterprise workflow automation and optimise decision-making.

Constant Contact continues to empower small businesses with tailored marketing solutions, leveraging AI to enhance efforts for over 500,000 customers globally.

Snowflake has launched Cortex Agents, a service designed to streamline the integration of structured and unstructured data for enterprises, enhancing productivity.

Recent advancements in conversational AI are transforming customer experiences, as brands embrace AI to foster deeper relationships and enhance engagement.

Zoho has unveiled its AI advancements with Zia Agents, Agent Studio, and Agent Marketplace, aiming to improve the availability and creation of digital agents for businesses.

Alibaba Cloud has been named a Leader for the fifth consecutive year in the 2024 Gartner Magic Quadrant for Cloud Database Management Systems.

Sysdig has achieved the Customers' Choice accolade in Gartner's 2024 report for Cloud-Native Application Protection Platforms, scoring a perfect 5 for Support Experience.

Alienware revives its iconic Area-51 line with new desktops and laptops, showcasing advanced NVIDIA technology for top-tier gaming performance.

Tray.ai has launched Merlin Agent Builder, a platform aimed at simplifying AI agent development for enterprises facing significant technology challenges.

Cloudera has unveiled a preview of its Retrieval-Augmented Generation Studio, enabling enterprises to deploy AI chatbots using real-time data without coding.

In APAC, the rise of generative AI is reshaping customer experience, with 30% of Indian firms planning major investments in the technology over the next 18 months.

Cohesity has acquired Veritas' data protection business, becoming the largest provider in the sector with a valuation above $7 billion and over 12,000 clients.

Cloudera has unveiled its no-code RAG Studio, enabling firms to swiftly deploy custom AI chatbots that leverage real-time enterprise data for improved efficiency.