Customer Support stories - Page 10

Fergus has appointed Hugh Walker as Head of Customer Experience to lead customer teams and enhance its job management software platform globally.

Klearcom's AI-powered platform now automates United World Telecom's global number testing, boosting service reliability across 100+ countries and time zones.

Agoda introduces the AI-powered Property AMA Bot to provide travellers with instant, accurate hotel information across all its platforms, enhancing booking ease.

A responsive, seamless contact centre is vital for Australian firms to rebuild customer trust amid rising cyber threats, says Kore.ai's Paul Rilstone.

Xsolla has launched a new Unity SDK to help developers monetise games directly, with cross-platform support and over 1,000 payment methods worldwide.

Steve Cooke celebrates 20 years at Gallagher Security, marking 40 years in security with a strong impact across New Zealand and the Pacific.

NiCE expands its AI partnership with Salesforce to unify customer service via deeper integration between CXone Mpower and Service Cloud platforms.

8x8 reports a 150% rise in AI-powered customer interactions and unveils new tools enhancing CX with AI-driven insights and secure payment options.

Metaforms, a San Francisco AI startup, has raised USD $9 million to enhance market research efficiency with innovative AI automation tools.

Datadog has named Roz Gregory as Regional Vice President for Australia and New Zealand, aiming to boost enterprise growth and customer support.

ServiceNow launches agentic AI management in Asia Pacific as AI spending dips, aiming to better integrate human workers and AI agents for improved business outcomes.

NetSuite's new Text Enhance Translate uses AI to instantly translate over 20 languages within workflows, boosting global team collaboration and efficiency.

Bolt has launched Family Profile in New Zealand, letting one account holder manage and pay for rides for up to nine others, simplifying group travel payments.

Pipe has launched four AI agents to speed up small business funding, automating fraud checks and payments to cut decision times from weeks to minutes.

Young Australians prioritise cautious online spending by favouring debit cards and demanding value, shaping evolving payment and delivery preferences in eCommerce.

OpenText launches Cloud Editions 25.3, featuring AI-powered tools and enhanced cybersecurity to boost enterprise information management and regulatory compliance.

Financial firms widely adopt generative AI beyond chatbots, enhancing fraud detection and cybersecurity despite concerns over skills and security risks.

Manhattan Associates enhances its Active Omni platform with AI to speed up customer service and support Tap to Pay via iPhone in stores across retail settings.

AI agents are transforming business and cybersecurity by automating tasks, reducing response times, and enhancing threat detection with human oversight.

Recent mergers in MarTech signal the end of standalone CDPs, as companies focus on unified customer data platforms for seamless experiences.