Customer Support stories - Page 8

Gallagher Security steps up global expansion with new leaders, offices and award-winning tech as it sharpens its growth focus for 2026.

New Zealand retailers risk losing NZD $12 billion this peak season as almost half of consumers shun businesses after one bad experience.

HP New Zealand has honoured standout partners like PB Tech, JB Hi-Fi, and Cyclone for excellence and sustainability in its 2025 Partner Awards.

Babeltext enables Shopify merchants to communicate in 195 languages via AI-powered messaging, easing global sales and boosting customer confidence.

Retailers are turning to AI and unified tech to meet soaring Black Friday demand, enhancing customer service and boosting cybersecurity amid rising cyber threats.

OutSystems' Agent Workbench has attracted 1,500 developers as enterprises build over 5,500 AI agents, automating workflows for firms like Axos Bank and Thermo Fisher.

Ship4wd launches platform enabling US SMBs to buy directly from Chinese factories, offering pricing in USD, order protection, and integrated global shipping.

IGT Solutions expands its partnership with NiCE to deploy AI-driven CXone Mpower platform, enhancing global customer experience in aviation and travel sectors.

Ant International partners with TNG Digital and easypaisa to launch AI-driven customer service, enhancing efficiency and security in Asian digital banking.

Companies forecast major cost reductions and higher satisfaction scores as AI automates routine cases and redefines service workflows.

Fluent Commerce launches MCP Server to link AI agents with retail backend systems, speeding up order queries and boosting customer service efficiency.

NVIDIA Triton and Metaflow lead in enterprise adoption as 41% of AI developers embrace scalable, cloud-based AI systems for core tasks.

Starting from a simple idea in rural NZ, MyTrucking has grown over 11 years into a thriving tech business serving NZ, Australia, and the UK.

New Relic has been named a Leader in Gartner's 2025 Magic Quadrant for Digital Experience Monitoring, marking its second consecutive year in this top position.

Adobe's Chief Legal Officer highlights ethics, transparency and government engagement as key to trust in the evolving generative AI landscape.

Combining human empathy with AI's smart automation transforms contact centres, boosting efficiency and delivering personalised customer experiences.

UK software group ISH acquires Australian fintech ProSpend to enhance its global footprint and expand UK market presence from 2026.

Zendesk has been named a Leader in Gartner's 2025 Magic Quadrant for CRM Customer Engagement, praised for its AI-first Resolution Platform.

Fintech firms rush to adopt AI, with 65% using it despite cybersecurity lapses, highlighting the urgent need for robust guardrails to build trust and ensure safety.

Grammarly rebrands as Superhuman, bundling writing, docs and email tools with new proactive AI agents in a cross-app subscription suite.