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Okta adds controls for AI agents amid security push
Security Information and Event Management

Okta adds controls for AI agents amid security push

The controls aim to help firms spot risky agent behaviour, cut off access quickly and reduce lingering credentials as AI use grows.

By Sofiah Nichole Salivio • 4 min read • Today
Abbyy names Paula Sanders Chief Customer Experience Officer
Digital Transformation

Abbyy names Paula Sanders Chief Customer Experience Officer

The restructure aims to cut handoffs between sales, support and implementation as software buyers demand clearer ownership after purchase.

By Joseph Gabriel Lagonsin • 3 min read • Today
Security leaders worry AI agents outpace governance
Software-as-a-Service

Security leaders worry AI agents outpace governance

Many security chiefs expect to curb AI agent use within 18 months as fears grow over unauthorised access and weak audit trails.

By Joseph Gabriel Lagonsin • 4 min read • Yesterday
Salesforce expands Live Nation support & Missionforce
Software-as-a-Service

Salesforce expands Live Nation support & Missionforce

Fans will get round-the-clock venue help as the software firm deepens its public sector AI push, with defence revenue up 80% year on year.

By Mara Sugue • 5 min read • Yesterday
Microsoft adds Copilot Home, Code & Autopilot tools
Software-as-a-Service

Microsoft adds Copilot Home, Code & Autopilot tools

Businesses will be able to control AI bills more tightly as Microsoft folds chat, coding and autonomous agents into one Copilot app.

By Raphael Veloso • 4 min read • 2 days ago
Form3 launches AI payments platform with read-only access
Digital Transformation

Form3 launches AI payments platform with read-only access

Banks can query payment data via AI without risking unauthorised transfers, as Form3's new layer keeps agents on read-only access.

By Karen Joy Bacudo • 5 min read • Last week
Ray White upgrades contact centre with AI oversight
Unified Communications

Ray White upgrades contact centre with AI oversight

Supervisors can now target call reviews and coaching more quickly as the 110-agent unit adds transcripts, scorecards and compliance tools.

By Raphael Veloso • 4 min read • Last week
Bybit launches global campaign to broaden financial platform
Fintech

Bybit launches global campaign to broaden financial platform

Users can now access stocks, gold and foreign exchange alongside crypto as the exchange pushes into payments, wealth and AI tools.

By Karen Joy Bacudo • 4 min read • Last week
Europe lags in AI adoption as customer service gains
Software-as-a-Service

Europe lags in AI adoption as customer service gains

European customer service teams trail global AI uptake, but those already using it say it is helping them handle more enquiries with existing staff.

By Sean Mitchell • 4 min read • Last week
Security Journey launches AI training for wider workforce
Data Protection

Security Journey launches AI training for wider workforce

Widening AI use across office teams is leaving many firms exposed to security and governance risks, the company says.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Business AI spending rises 406% at Revolut Business
Software-as-a-Service

Business AI spending rises 406% at Revolut Business

Companies are treating AI like a recurring operating cost, with monthly business spending up 406% and average outlay far above retail users.

By Karen Joy Bacudo • 4 min read • Last week

Stories from Other Regions

Customer Support stories

NatWest tests AI spending insights & fraud support
Data Protection

NatWest tests AI spending insights & fraud support

Customers will be able to query spending patterns in natural language as the bank expands in-house AI after launching fraud triage support.

By Karen Joy Bacudo • 4 min read • 2 days ago
Australian shoppers warm to AI for holiday shopping
Data Protection

Australian shoppers warm to AI for holiday shopping

Budget-conscious households are embracing AI for practical holiday tasks, with confidence rising fastest among the eight markets surveyed by Sinch.

By Raphael Veloso • 4 min read • 2 days ago
US consumers want more flexible bill payment options
Digital Transformation

US consumers want more flexible bill payment options

Financial pressure is pushing households to favour flexible due dates and hardship pauses, even as most still want a live agent for billing disputes.

By Karen Joy Bacudo • 4 min read • Last week
US consumers demand flexible bill payments as strain grows
Fintech

US consumers demand flexible bill payments as strain grows

More than three in five bill payers want control over payment timing, as 59% lack enough savings to cover a USD $1,000 emergency.

By Karen Joy Bacudo • 4 min read • Last week
Bybit launches AI chat assistant for trading & support
Fintech

Bybit launches AI chat assistant for trading & support

Users can now place trades and raise support requests in one chat, as the exchange rolls out a separate AI sub-account for safer automation.

By Karen Joy Bacudo • 3 min read • Last week
SMT names Phil Battle Managing Director for Great Britain
Sustainability

SMT names Phil Battle Managing Director for Great Britain

The construction equipment distributor is reshaping its British leadership as Phil Battle prepares to take over in October after Nick Allen stepped down.

By Sofiah Nichole Salivio • 3 min read • Last week