Customer Support stories - Page 2
Akamai warns of rising API attacks across APAC as AI spreads
Last month
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firewalls
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ddos
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digital transformation
Akamai says AI adoption is widening a governance gap across APAC, with API misuse and application-layer attacks surging as businesses digitise.
Eltropy adds AI tools for credit union banking tasks
Last month
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uc
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digital transformation
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fintech
Eltropy expands AI platform for credit unions with secure identity checks and account service tools to handle routine banking tasks in one conversation.
SAP Concur & Amex GBT expand Complete travel platform
Last month
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data analytics
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digital transformation
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partner programmes
SAP Concur and Amex GBT add live support, AI help and richer content to their Complete platform as pilot features target smoother business trips.
Revenium launches AI Outcomes for workflow ROI tracking
Last month
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aiops
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ai ethics & governance
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agentic ai
Revenium adds business outcome tracking to AI workflows, letting firms calculate cost per conversion, autonomy rates and ROI from production use.
Klaviyo unveils AI Composer for marketing campaigns
Last month
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digital transformation
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cx
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martech
Klaviyo has launched Composer, an AI tool that drafts data-driven marketing campaigns from plain-language prompts, now in private beta.
Rimini Street wins three Stevie Awards for support
Last month
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digital transformation
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cx
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martech
Rimini Street clinches triple Stevie Awards for AI-powered support and stellar service, as judges hail GBP £10B client savings impact.
Splashtop & SysAid partner to streamline remote support
Last month
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data protection
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encryption
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it automation
SysAid bakes Splashtop remote support into its service desk, letting IT teams launch secure sessions directly from AI-driven tickets.
Upwind finds prompt detection can run under millisecond
Last month
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firewalls
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network security
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cloud security
Upwind unveils sub-millisecond prompt threat detection for LLMs, claiming 95% precision using Nvidia models to secure live AI workloads.
Infobip report marks shift to omnichannel AI messaging
Last month
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uc
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digital transformation
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cx
Infobip data shows single-channel alerts collapsing as brands pivot to omnichannel, AI-led conversations across SMS, RCS, WhatsApp and voice.
Qualtrics boosts CX suite with new AI & automation tools
Last month
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uc
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data analytics
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digital transformation
Qualtrics unveils AI-driven CX upgrades to unify feedback, automate text analysis and deploy agents that resolve customer issues in real time.
Qualtrics unveils AI tools to fix customer issues fast
Last month
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uc
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data analytics
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digital transformation
Qualtrics launches AI-powered customer experience tools to unify feedback, automate analysis and fix service issues before they escalate.
moomoo boosts New Zealand push with hires, premium tier
Last month
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fintech
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cx
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martech
moomoo steps up its New Zealand expansion with first local hires, a high-net-worth Priority tier and investor workshops in Auckland.
Hexaware unveils Agentverse AI platform for enterprises
Last month
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uc
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manufacturing
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digital transformation
Hexaware launches Agentverse, a governed AI agent platform with 600+ prebuilt agents to scale automation across enterprise operations.
OutSystems named G2 Leader for enterprise AI agents
Last month
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data protection
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digital transformation
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cx
OutSystems named G2 Spring 2026 Leader for AI Agent Builders as customers push agent-based software beyond pilots into production at scale.
VAST Data unveils Foundation Stacks for NVIDIA AI OS
Last month
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hybrid cloud
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aiops
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open source
VAST Data unveils Foundation Stacks, turning NVIDIA AI Blueprints into production-ready pipelines on its AI Operating System.
OpenAI drops ChatGPT checkout to pursue agent vision
Last month
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martech
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commerce systems
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supply chain
OpenAI abandons in-chat checkout for ChatGPT, pivoting to web‑navigating shopping agents and referral-led partnerships with retailers.
Qualtrics named Leader in 2026 Gartner VoC Quadrant
Last month
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uc
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digital transformation
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cloud security
Qualtrics again tops Gartner's 2026 Voice of the Customer rankings, leading on execution, vision and AI-driven experience agents.
SonicWall revamps partner programme & appoints CRO
Last month
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firewalls
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network security
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partner programmes
SonicWall overhauls its SecureFirst Partner Program and appoints Patrick O'Donnell as CRO to drive partner-led sales and managed services.
Sinch unveils Voice Relay to power AI-driven calls
Last month
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uc
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digital transformation
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cx
Sinch launches Voice Relay, linking text-based AI agents to live calls to streamline customer support on its expanded global voice network.
Zendesk to acquire Forethought in agentic AI expansion
Last month
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digital transformation
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cx
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martech
Zendesk to buy AI agent platform Forethought in its biggest deal in nearly 20 years, betting on self-improving automation in customer service.