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Customer Satisfaction Stories - Page 36

Global Stories

Customer Satisfaction stories

John Lewis sees 30% sales increase through Zyler's virtual try-on software
Customer Experience

John Lewis sees 30% sales increase through Zyler's virtual try-on software

John Lewis reports a 30% sales boost attributed to the use of the AI-powered virtual try-on software by Zyler.

By Sean Mitchell • 3 min read • Fri, 27th Oct 2023
Manolo Blahnik taps Oracle NetSuite for supply chain management upgrade
Supply Chain

Manolo Blahnik taps Oracle NetSuite for supply chain management upgrade

Manolo Blahnik partners with Oracle NetSuite to boost supply chain efficiency and visibility across global operations.

By Kaleah Salmon • 3 min read • Mon, 23rd Oct 2023
Oracle acquires Next Technik for Field Service Management solutions
Marketing Technologies

Oracle acquires Next Technik for Field Service Management solutions

Oracle revolutionizes field service sector with acquisition of Next Technik, enhancing efficiencies and customer satisfaction for NetSuite users.

By Sean Mitchell • 2 min read • Mon, 23rd Oct 2023
Voice analytics market projected to reach USD 9.33 billion by 2030
Unified Communications

Voice analytics market projected to reach USD 9.33 billion by 2030

The voice analytics market is set to soar to $9.33bn by 2030, fuelled by growing use of voice recognition tech.

By Sean Mitchell • 3 min read • Wed, 18th Oct 2023
Survey says 75% of retail leaders to boost post-purchase experience
Customer Experience

Survey says 75% of retail leaders to boost post-purchase experience

As the retail peak season looms, 75% of retail leaders are preparing to invest in the post-purchase experience, according to a new survey conducted by Sorted.

By Tom Raynel • 2 min read • Tue, 10th Oct 2023
Defining effective service level indicators and objectives
Data Analytics

Defining effective service level indicators and objectives

The right SLIs and SLOs help ensure high-quality service delivery and customer satisfaction, especially when combined with a robust observability strategy.

By Peter Marelas • 2 min read • Tue, 3rd Oct 2023
Absolute Software tops Endpoint Management and Zero Trust Networking
Hybrid & Remote Work

Absolute Software tops Endpoint Management and Zero Trust Networking

G2's Fall 2023 Grid Reports for Endpoint Management and Zero Trust Networking is out with Absolute Software leading.

By Sean Mitchell • 3 min read • Thu, 28th Sep 2023
Riz Karim appointed as Chief Customer Officer at ECI Software Solutions
Professional services

Riz Karim appointed as Chief Customer Officer at ECI Software Solutions

ECI Software Solutions appoints Riz Karim as Chief Customer Officer to enhance customer support globally in various industries.

By Imee Dequito • 3 min read • Wed, 20th Sep 2023
Deciphering the impact of reviews on small businesses in the digital age
Customer Experience

Deciphering the impact of reviews on small businesses in the digital age

Just as businesses adapt and evolve their strategies, consumers, too, are continually shaping and reshaping their criteria for evaluation.

By Amit Desai • 3 min read • Fri, 15th Sep 2023
The power of audio experiences in retail and hospitality
Customer Experience

The power of audio experiences in retail and hospitality

The strategic use of audio in retail and hospitality venues can enhance customer experience, drive sales, and improve employee productivity.

By Jonas Andersen • 4 min read • Wed, 6th Sep 2023
How to win customer loyalty in the age of AI
Public Cloud

How to win customer loyalty in the age of AI

There is a tremendous opportunity in the next few years to start using AI on the data generated by loyalty programs.

By Jonathan Reeve • 6 min read • Tue, 22nd Aug 2023

Stories from Other Regions

Customer Satisfaction stories

Searchspring acquires AI product-bundling platform Increasingly
Artificial Intelligence

Searchspring acquires AI product-bundling platform Increasingly

Searchspring, a frontrunner in on-site search and ecommerce personalisation, has acquired AI product-bundling platform Increasingly.

By Sean Mitchell • 2 min read • Sat, 14th Oct 2023
Kore.ai launches Voice Gateway on Genesys AppFoundry for enhanced CX
Customer Experience

Kore.ai launches Voice Gateway on Genesys AppFoundry for enhanced CX

Kore.ai's Voice Gateway for Genesys Cloud CX is now available on the Genesys AppFoundry, enhancing customer and employee experiences in contact centres.

By Imee Dequito • 3 min read • Thu, 12th Oct 2023
Cevo announces new Data & AI & Modernisation Practice Leads for AWS consultancy firm
Data Analytics

Cevo announces new Data & AI & Modernisation Practice Leads for AWS consultancy firm

Today, Cevo announces two new appointments to strengthen its team and drive growth in data and AI and modernisation practices.

By Imee Dequito • 3 min read • Wed, 11th Oct 2023
Quorum Cyber appoints Steven Marandola as VP of Innovation & Rebecca Court as Marketing Director
Partner Programmes

Quorum Cyber appoints Steven Marandola as VP of Innovation & Rebecca Court as Marketing Director

Quorum Cyber expands leadership team with Steven Marandola as VP of Innovation and Rebecca Court as Marketing Director. Growing rapidly in the UK.

By Imee Dequito • 3 min read • Fri, 6th Oct 2023
Biza.io appoints Jessica Booth as Head of Customer Success, Prepares for Growth
Risk & Compliance

Biza.io appoints Jessica Booth as Head of Customer Success, Prepares for Growth

Australian consumer data leader, Biza.io, welcomes Jessica Booth as Head of Customer Success to drive further growth in CDR space.

By Imee Dequito • 3 min read • Wed, 27th Sep 2023
Hexaware Technologies appoints Anton Tomchenko as Chief Revenue & Solutions Officer in Digital Services
Digital Transformation

Hexaware Technologies appoints Anton Tomchenko as Chief Revenue & Solutions Officer in Digital Services

Hexaware Technologies appoints experienced leader Anton Tomchenko as Chief Revenue and Solutions Officer for Digital and Software Services.

By Imee Dequito • 2 min read • Tue, 26th Sep 2023
Hein Hellemons appointed as KnowBe4's Chief Revenue Officer
KnowBe4

Hein Hellemons appointed as KnowBe4's Chief Revenue Officer

Hein Hellemons appointed as new Chief Revenue Officer at KnowBe4, bringing extensive sales experience and expertise in cybersecurity market.

By Imee Dequito • 2 min read • Thu, 31st Aug 2023