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Customer Satisfaction Stories - Page 33

Global Stories

Customer Satisfaction stories

IWD 2024: Collaboration is key to driving diversity in tech
Unified Communications

IWD 2024: Collaboration is key to driving diversity in tech

Stereotypes hamper women's progress in tech, with only 24% reaching leadership roles in 2023. Collaboration and mentorship are essential to fostering diversity, driving innovation, and breaking barriers.

By Shay Rubio • 4 min read • Fri, 8th Mar 2024
LogRhythm appoints Joanne Wong as Interim Chief Marketing Officer
Security Information and Event Management

LogRhythm appoints Joanne Wong as Interim Chief Marketing Officer

Leading security solutions provider, LogRhythm, welcomes seasoned professional Joanne Wong as its Interim Chief Marketing Officer, bolstering its commitment to diversity and gender equality.

By Imee Dequito • 3 min read • Wed, 6th Mar 2024
Hands-on Review: EcoFlow DELTA 2 Max portable power station
Power / Energy

Hands-on Review: EcoFlow DELTA 2 Max portable power station

EcoFlow's DELTA 2 Max portable power station exceeds expectations, offering a robust, versatile, and eco-friendly energy solution, ideal for outdoors, remote work, or power backup needs.

By Sean Mitchell • 3 min read • Wed, 6th Mar 2024
Businesses struggling to integrate AI into tech stacks
Artificial Intelligence

Businesses struggling to integrate AI into tech stacks

New research exposes the struggle of over 90% of businesses to incorporate artificial intelligence into their tech stacks due to integration challenges and strategic disconcord.

By Catherine Knowles • 3 min read • Thu, 29th Feb 2024
DiDi Global adopts NICE's cloud-based WFM & EEM solutions
Unified Communications

DiDi Global adopts NICE's cloud-based WFM & EEM solutions

DiDi Global teams up with NICE for AI-driven Workforce Management and Employee Engagement solutions to optimise operations and boost employee satisfaction.

By Imee Dequito • 2 min read • Wed, 28th Feb 2024
TCS & Co-op expand partnership to further cloud-first strategy
Hybrid Cloud

TCS & Co-op expand partnership to further cloud-first strategy

Tata Consultancy Services and The Co-operative Group boost their long-term partnership, gearing up for cloud-first strategy to fuel Co-op's business growth and sustainability ambitions.

By Kaleah Salmon • 3 min read • Wed, 28th Feb 2024
Genetec announces Security Center SaaS to revolutionise physical security industry
EduTech

Genetec announces Security Center SaaS to revolutionise physical security industry

Genetec has unveiled Security Center SaaS, an enterprise-grade solution expected to redefine cloud-based physical security with its comprehensive capabilities and cybersecurity measures.

By Catherine Knowles • 3 min read • Fri, 23rd Feb 2024
Infinigate named Riverbed Global Distributor of the Year 2024
Supply Chain

Infinigate named Riverbed Global Distributor of the Year 2024

Infinigate has been named the Riverbed Global Distributor of the Year 2024, recognising its successful partnership and performance.

By Shannon Williams • 3 min read • Thu, 22nd Feb 2024
SOTI launches XSight Live View for real-time enterprise mobility oversight
Risk & Compliance

SOTI launches XSight Live View for real-time enterprise mobility oversight

SOTI, a global Enterprise Mobility Management leader, unveils XSight Live View, a pioneering solution for real-time mobile device and performance oversight, set to revolutionise sectors including retail and healthcare.

By Sean Mitchell • 3 min read • Wed, 21st Feb 2024
Five metrics every successful professional services firm uses to remain profitable
DevOps

Five metrics every successful professional services firm uses to remain profitable

Professional services firms boost profitability through understanding core metrics as insight into these factors enables targeted improvement.

By Nicola Stewart • 12 min read • Wed, 21st Feb 2024
5 supply chain strategies to prepare for inflation & potential recession
Supply Chain

5 supply chain strategies to prepare for inflation & potential recession

As inflation spikes and a potential recession looms, businesses must adapt their supply chains with resilience and agility, preparing to not only survive, but thrive amid a changing economic landscape.

By Teresa Chiykowski • 5 min read • Mon, 19th Feb 2024
Zendesk acquires AI-assurance platform Klaus to boost customer experience
Customer Experience

Zendesk acquires AI-assurance platform Klaus to boost customer experience

Zendesk has enriched their workforce engagement platform with the acquisition of AI-powered Klaus, to deliver superior, intelligent customer experiences.

By Kaleah Salmon • 3 min read • Thu, 15th Feb 2024
AI-driven Proptech revolutionise commercial property industry
Data Analytics

AI-driven Proptech revolutionise commercial property industry

Proptech is revolutionising the commercial property industry, offering solutions to challenges like complex legacy systems and manual processes.

By Shannon Williams • 3 min read • Wed, 7th Feb 2024
Embracing new tools in CX to revolutionise the digital customer journey
Unified Communications

Embracing new tools in CX to revolutionise the digital customer journey

Businesses are advised to combine journey mapping, EQ and AI to enhance their digital customer experience strategies.

By Contributor • 4 min read • Tue, 6th Feb 2024

Stories from Other Regions

Customer Satisfaction stories

Red Rooster's AI-powered shirt orders food in response to tummy rumbles
Artificial Intelligence

Red Rooster's AI-powered shirt orders food in response to tummy rumbles

In partnership with whiteGREY, fast food chain Red Rooster steps ahead with crave_ware, an AI-powered wearable that detects hunger cues and auto-orders from the menu.

By Sean Mitchell • 3 min read • Fri, 1st Mar 2024
Redefining profit strategies in Australia: The impact of voice technology
Customer Experience

Redefining profit strategies in Australia: The impact of voice technology

Implementing systems that analyse and extract customer insights presents an invaluable opportunity to capitalise on an existing asset.

By Aparna Gray • 4 min read • Tue, 27th Feb 2024
Hexaware excels in Whitelane study, highlighting commitment to customers
Digital Transformation

Hexaware excels in Whitelane study, highlighting commitment to customers

Hexaware, a global IT services leader, earns key rankings in the 2023/2024 Whitelane Research IT Sourcing Study for Europe, emphasising their vigorous commitment to customer satisfaction and excellence.

By Catherine Knowles • 3 min read • Wed, 7th Feb 2024
Brits prefer pest infestation over poor customer service, study reveals
Unified Communications

Brits prefer pest infestation over poor customer service, study reveals

Research by AI specialist RingCentral finds 18% of Brits would rather have a household pest problem than engage with corporate customer service, with poor experiences deterring 65% from repeat business.

By Sean Mitchell • 3 min read • Wed, 31st Jan 2024