Customer Satisfaction Stories - Page 34

Global Stories

Customer Satisfaction stories

AS Colour to upgrade Melbourne centre with advanced automation system

AS Colour plans to boost its Melbourne operation with a state-of-the-art automation system, replicating the success of its automated New Zealand centre.

By Sean Mitchell • 3 min read • Wed, 31st Jan 2024

Hyperscale

Gigamon records 100% growth in cloud revenue in 2023

Gigamon enjoyed over 100% YoY growth in 2023 cloud revenue due to international demand for its deep observability service, reflecting a trend towards hybrid cloud security management.

By Sean Mitchell • 3 min read • Tue, 30th Jan 2024

Supply Chain

HERE Technologies expands what3words partnership to boost delivery efficiency

HERE Technologies enhances its partnership with what3words, streamlining business access to precise global location tech. This move responds to growing consumer demand for accurate delivery services.

By Imee Dequito • 3 min read • Mon, 29th Jan 2024

Privileged Access Management

Delinea appoints Matt Bruun as VP for Northern Europe

Veteran sales leader Matt Bruun has been named Vice President (VP) for Northern Europe at privileged access management provider Delinea, set to enhance the company's regional presence.

By Sean Mitchell • 2 min read • Wed, 24th Jan 2024

Partner Programmes

IFS announces winners of 2023 Partner of the Year Awards

IFS announces winners of its annual Partner of the Year Awards, honouring dedication and innovation among businesses globally, at a ceremony in London.

By Shannon Williams • 3 min read • Mon, 22nd Jan 2024

Data Analytics

Apollo Supply Chain launches 'alfa' for India's D2C brands

Apollo Supply Chain introduces 'alfa', an eCommerce fulfilment service targeting Direct-to-Consumer brands across India, aiming to augment delivery speed and logistics cost-efficiency.

By Catherine Knowles • 3 min read • Thu, 18th Jan 2024

Customer Experience

Claroty appoints industry veteran as first Chief Customer Officer

Cyber-physical systems protection firm, Claroty, appoints industry veteran Shira Bar Yosef as its first ever Chief Customer Officer, aiming to enrich customer experience.

By Sean Mitchell • 3 min read • Thu, 18th Jan 2024

Unified Communications

AI-driven customer experience heralds future trends

The integration of AI in Customer Experience could herald a major industry shift, bringing personalisation, cost reduction and large-scale operation.

By Shannon Williams • 3 min read • Thu, 18th Jan 2024

Fintech

Balanced approach to GenAI & mature AI tech needed

STX Next warns businesses not to dismiss mature AI services over futuristic GenAI, emphasising their immediate efficiency and cost-effectiveness boost.

By Shannon Williams • 3 min read • Wed, 17th Jan 2024

Distributors

Amber Technology to distribute Duesenberg Guitars in Australia & NZ

Amber Technology partners with Duesenberg Guitars as their exclusive distributor in the ANZ market, elevating musical instrument offerings for musicians in the region.

By Kaleah Salmon • 3 min read • Mon, 15th Jan 2024

PwC

IFS appoints Mark Moffat as new CEO, Darren Roos becomes board chair

Mark Moffat ascends as new CEO of global cloud enterprise firm IFS, succeeding Darren Roos who takes the helm as board chair.

By Catherine Knowles • 3 min read • Thu, 11th Jan 2024

DevOps

Zendesk acquires AI firm Klaus to enhance customer experience

Zendesk enhances its customer experience (CX) solutions by acquiring AI firm Klaus, aiming to optimise agent performance and increase customer interaction quality.

By Catherine Knowles • 3 min read • Wed, 10th Jan 2024

Digital Transformation

SIAM market set to increase from $4.8bn to $6bn by 2028

The global Service Integration and Management market is set to grow to $6 billion by 2028, driven by large enterprises and the manufacturing sector.

By Shannon Williams • 2 min read • Tue, 2nd Jan 2024

Data Science

Denodo named Leader in Gartner's Data Integration Tools for fourth year

Denodo secures title as Leader in Gartner's Magic Quadrant for data tools for fourth year running.

By Catherine Knowles • 3 min read • Thu, 28th Dec 2023

Semiconductors

FPT Software hits $1 billion marker as first Vietnam-origin tech firm

FPT Software, Vietnam's tech giant, reports over $1bn global revenue; a first in the nation's IT sector.

By Catherine Knowles • 3 min read • Thu, 28th Dec 2023

Stories from Other Regions

Customer Satisfaction stories

Unified Communications

Scotland's COPFS boosts IT operations with Freshworks' Freshservice

Scotland's top prosecution service, COPFS, enhances IT support and management systems with vital aid from Freshworks Inc.'s Freshservice platform, greatly improving customer satisfaction and resolution times.

By Catherine Knowles • 3 min read • Fri, 26th Jan 2024

Supply Chain

Bristol's Symmetry targets growth in 2024 through machine learning

Symmetry, a Bristol-based cloud accounting software provider, plans to accelerate growth in 2024 by targeting new business sectors and expanding its use of machine learning.

By Catherine Knowles • 3 min read • Tue, 16th Jan 2024

Fintech

Volopa and Yapily unite for seamless Open Banking finance experience

Volopa partners with Open Banking API provider, Yapily, aiming to simplify the payment process for finance teams through seamless connectivity using innovative open banking technology.

By Catherine Knowles • 3 min read • Tue, 16th Jan 2024

Customer Experience

OneTap Loyalty revolutionises retail with payment card-integrated rewards

Australian tech platform OneTap Loyalty streamlines rewards earning process, integrating payment cards with loyalty programs and bolstering customer engagement.

By Kaleah Salmon • 3 min read • Tue, 16th Jan 2024

EduTech

Viettel Cyber Security named top cybersecurity firm

Viettel Cyber Security's portfolio of solutions earns it the 2023 Vietnam Company of the Year Award from Frost & Sullivan.

By Shannon Williams • 3 min read • Tue, 9th Jan 2024