Customer Satisfaction Stories - Page 27

Global Stories

Customer Satisfaction stories

UK firms lag in cybersecurity confidence, study reveals

Only 25% of UK businesses perceive themselves as cybersecurity leaders, highlighting tech connectivity's impact on performance and resilience.

By Shannon Williams • 4 min read • Thu, 12th Sep 2024

Semiconductors

Rapid7 named leader in 2024 IDC report for SIEM SMB sector

Rapid7 is named a leader in IDC MarketScape: Worldwide SIEM for SMB 2024, praised for its intuitive pricing and rapid deployment through InsightIDR.

By Melania Watson • 3 min read • Wed, 11th Sep 2024

Marketing Technologies

Loop launches customisable order tracking to boost shopper engagement

Loop has launched a customisable order tracking solution to enhance shopper engagement, aiming to transform post-purchase experiences for retailers.

By Catherine Knowles • 3 min read • Tue, 10th Sep 2024

Marketing Technologies

Kore.ai AI solutions now available on AWS Marketplace

Kore.ai's AI automation and contact centre solutions are now listed on AWS Marketplace, simplifying integration for enterprises seeking advanced AI capabilities.

By Kaleah Salmon • 3 min read • Fri, 6th Sep 2024

IT Automation

TCS and Primark extend partnership for IT transformation

Tata Consultancy Services extends its partnership with Primark in a five-year deal to transform the fashion retailer's IT systems.

By Shannon Williams • 3 min read • Fri, 30th Aug 2024

Internet of Things

Middlebank forms strategic alliance with Freterium in TMS deal

Middlebank Consulting Group has joined forces with Freterium to offer advanced Transportation Management System solutions in Australia and New Zealand.

By Catherine Knowles • 3 min read • Thu, 29th Aug 2024

Artificial Intelligence

Exclusive: Greenbox's CEO discusses e-waste, AI, and future growth

Ross Thompson, CEO of Greenbox, targets a global shift in e-waste management, leveraging AI and sustainability to drive future growth in the circular economy.

By Melania Watson • 5 min read • Fri, 23rd Aug 2024

EduTech

Over 95% in supply chain sector call for urgent IT upgrades

New research has revealed 97% of supply chain professionals see the need for IT modernisation in warehouses, highlighting a critical operational challenge.

By Melania Watson • 3 min read • Wed, 21st Aug 2024

Customer Experience

New Relic named Leader in Gartner Magic Quadrant for 12th year

New Relic has been named a Leader in the Gartner Magic Quadrant for Observability Platforms, continuing its unmatched streak since 2012.

By Shannon Williams • 4 min read • Thu, 15th Aug 2024

Stories from Other Regions

Customer Satisfaction stories

EduTech

Study reveals CMOs lack understanding of generative AI potential

A global study by SAS and Coleman Parkes reveals 90% of CMOs lack an understanding of GenAI's potential, even as 90% plan to invest in it by 2025.

By Melania Watson • 3 min read • Fri, 13th Sep 2024

Pronto Software

Pronto Software appoints new leadership to boost efficiency

Pronto Software reshuffles executive team; Mark Hilder named GM of NSW and Anthony Nicholl becomes National Branch Operations Manager, reinforcing nationwide strategy.

By Imee Dequito • 2 min read • Wed, 11th Sep 2024

Private Cloud

Aspire Technology sees 23.6% revenue boost, nears GBP £40 million

Aspire Technology Solutions reports a 23.6% revenue increase to nearly GBP £40 million, driven by a 97% surge in cybersecurity services.

By Catherine Knowles • 3 min read • Tue, 10th Sep 2024

Supply Chain

Fashion retailers face return cost & sustainability pressures

More than half of top online fashion retailers aren't offering free returns, tackling high costs and 'serial returners' issues, reports Which?.

By Sean Mitchell • 4 min read • Fri, 6th Sep 2024

Private Cloud

Mihup.ai unveils AI suite to boost contact centre efficiency

Mihup.ai reveals an 8-billion parameter AI suite tailored for contact centres, promising to enhance efficiency, agent performance, and customer satisfaction.

By Kaleah Salmon • 3 min read • Thu, 5th Sep 2024

Software-as-a-Service

Hexaware & Earnix partner to revolutionise insurance pricing

Hexaware has teamed up with Earnix to enhance insurance pricing through advanced AI, aiming to improve strategies, customer satisfaction, and competitive positioning.

By Kaleah Salmon • 2 min read • Wed, 4th Sep 2024

Customer Experience

HSBC & Singlife top customer experience in Singapore study

HSBC and Singlife lead in customer experience in banking, investments, and insurance, says Forrester's 2024 Singapore CX Index.

By Shannon Williams • 3 min read • Thu, 22nd Aug 2024

Financial Systems

Report: new payment methods causing anxiety for Aussie SMEs

A Xero report reveals Australian small businesses and consumers are anxious about digital currencies and implantable payment chips, despite growing use.

By Kaleah Salmon • 3 min read • Thu, 22nd Aug 2024

Loyalty programmes

Supermarkets lead in online personalisation, beating all sectors

Optimizely research reveals UK supermarkets excel in online personalisation, with 21% of shoppers ranking them top, while train operators lag behind.

By Kaleah Salmon • 3 min read • Thu, 22nd Aug 2024

Cartech

Thrive Learning promotes Cassie Gasson to Co-CEO role

Thrive Learning names Cassie Gasson as Co-CEO alongside founder Sean Reddington, marking a notable shift in leadership for the flourishing learning tech firm.

By Imee Dequito • 3 min read • Wed, 14th Aug 2024