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Customer Satisfaction Stories - Page 25

Global Stories

Customer Satisfaction stories

UiPath integrates Anthropic AI to enhance product suite
Digital Transformation

UiPath integrates Anthropic AI to enhance product suite

UiPath has integrated Anthropic's Claude AI into its products, enhancing automation capabilities across various sectors, including healthcare.

By Sean Mitchell • 3 min read • Wed, 23rd Oct 2024
EnerMech appoints Chetan Bhat as new global CIO
Digital Transformation

EnerMech appoints Chetan Bhat as new global CIO

EnerMech has appointed Chetan Bhat as Global CIO to lead its digital strategy, drawing on over 20 years of IT leadership experience.

By Imee Dequito • 3 min read • Tue, 22nd Oct 2024
Zendesk unveils AI solutions to boost customer support
Customer Experience

Zendesk unveils AI solutions to boost customer support

Zendesk has unveiled a suite of AI-driven tools designed to improve omnichannel customer support, enhancing collaboration between human and AI agents.

By Imee Dequito • 3 min read • Thu, 17th Oct 2024
Zendesk unveils AI suite to enhance customer service efficiency
Data Analytics

Zendesk unveils AI suite to enhance customer service efficiency

Zendesk has unveiled a range of AI innovations aimed at enhancing customer service, including an AI Agent Builder requiring minimal training for users.

By Catherine Knowles • 3 min read • Fri, 11th Oct 2024
Zendesk unveils AI-powered tools to enhance customer service
Data Analytics

Zendesk unveils AI-powered tools to enhance customer service

Zendesk has unveiled a range of AI-powered tools to enhance customer service, including a voice solution in partnership with Poly.ai for improved interactions.

By Shannon Williams • 3 min read • Thu, 10th Oct 2024
Dematic's virtual event explores supply chain automation
Supply Chain

Dematic's virtual event explores supply chain automation

Dematic is hosting a Virtual Showcase event for supply chain leaders to discuss logistics automation's benefits, featuring insights from major industry figures.

By Imee Dequito • 2 min read • Thu, 10th Oct 2024
Insight named AWS premier tier partner for client success
Hyperscale

Insight named AWS premier tier partner for client success

Insight has been recognised as an AWS Premier Tier Services Partner, showcasing its technical expertise and commitment to customer satisfaction.

By Melania Watson • 2 min read • Tue, 8th Oct 2024
DoiT unveils Cloud Build to ease AWS migration process
Migration

DoiT unveils Cloud Build to ease AWS migration process

DoiT launches Cloud Build, a service aimed at helping businesses seamlessly transition to AWS with expert guidance, amid increasing cloud adoption.

By Catherine Knowles • 3 min read • Thu, 3rd Oct 2024
Lumen & Qualtrics revamp customer experience, boost NPS by 17 pts
Customer Experience

Lumen & Qualtrics revamp customer experience, boost NPS by 17 pts

Lumen partners with Qualtrics to boost customer and employee experiences using real-time insights and AI, reporting a 17-point surge in their Net Promoter Score.

By Imee Dequito • 3 min read • Wed, 2nd Oct 2024

Stories from Other Regions

Customer Satisfaction stories

Enhancing safety & efficiency for Australian utility workers
Unified Communications

Enhancing safety & efficiency for Australian utility workers

In Australia, real-time mobile solutions are transforming safety and efficiency for field workers in the energy sector, which faces a serious operational risk challenge.

By Vincent Parry • 5 min read • Tue, 22nd Oct 2024
Adyen partners with Aigens to enhance F&B payments in Asia
Software-as-a-Service

Adyen partners with Aigens to enhance F&B payments in Asia

Adyen has partnered with Aigens to boost operational efficiency in the food and beverage sector in Hong Kong and Singapore through enhanced payment solutions.

By Sean Mitchell • 2 min read • Mon, 21st Oct 2024
Salesforce partners with RLC Residences for digital upgrade
Digital Transformation

Salesforce partners with RLC Residences for digital upgrade

Salesforce partners with RLC Residences to enhance customer experience in the Philippines through digital transformation using AI and unified data solutions.

By Catherine Knowles • 3 min read • Thu, 17th Oct 2024
Uni partners with Snowflake to boost data-driven strategies
Data Analytics

Uni partners with Snowflake to boost data-driven strategies

Fintech firm Uni has integrated Snowflake's AI Data Cloud to enhance data management, enabling rapid decision-making and improving customer experiences.

By Shannon Williams • 3 min read • Wed, 16th Oct 2024
Exclusive: Pronto Software CEO on AI innovations, growth
Data Analytics

Exclusive: Pronto Software CEO on AI innovations, growth

Pronto Software is set for significant growth, driven by AI innovations and a strong commitment to customer satisfaction, says CEO Chad Gates.

By Melania Watson • 6 min read • Fri, 11th Oct 2024
Deutsche Telekom IT enhances service with Dynatrace AI
Digital Transformation

Deutsche Telekom IT enhances service with Dynatrace AI

Deutsche Telekom IT is enhancing customer experience through Dynatrace analytics, significantly improving its OneApp and OneShop services for over 2 million users.

By Kaleah Salmon • 3 min read • Fri, 11th Oct 2024
TDCX Malaysia wins Frost & Sullivan award for 2023
Customer Experience

TDCX Malaysia wins Frost & Sullivan award for 2023

TDCX Malaysia has won the Frost & Sullivan Company of the Year award for the second time, recognising its excellence in growth and innovation.

By Kaleah Salmon • 3 min read • Fri, 11th Oct 2024
Black Friday 2024: How automation can revolutionise Australian retailers' success
Digital Transformation

Black Friday 2024: How automation can revolutionise Australian retailers' success

As Black Friday 2024 approaches, Australian retailers must adopt automation to efficiently manage an expected spend of AUD $6.7 billion during the event.

By ShipStation • 5 min read • Wed, 9th Oct 2024
Customer experience: The heart of sustainable growth
Crypto

Customer experience: The heart of sustainable growth

Customer experience drives sustainable financial growth, risking AUD $87 billion if ignored. Digital banks leverage automation for seamless service.

By Darren Cockerell • 5 min read • Tue, 1st Oct 2024