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Customer Satisfaction Stories - Page 24

Global Stories

Customer Satisfaction stories

SOTI forecasts Australian eCommerce trends for 2025
Data Protection

SOTI forecasts Australian eCommerce trends for 2025

SOTI's research reveals that by 2025, Australian eCommerce will be shaped by demands for quicker service, stringent data protection, and enhanced transparency.

By Imee Dequito • 3 min read • Mon, 11th Nov 2024
WatchGuard wins TrustRadius awards for cybersecurity
Firewalls

WatchGuard wins TrustRadius awards for cybersecurity

WatchGuard Technologies has secured TrustRadius's Buyer's Choice and Top Rated Awards, highlighting its top-rated cybersecurity products among users.

By Melania Watson • 2 min read • Fri, 8th Nov 2024
FedEx survey shows APAC optimism for holiday sales
Supply Chain

FedEx survey shows APAC optimism for holiday sales

FedEx's recent survey reveals strong optimism in the Asia Pacific for holiday sales, with 70% of SMEs predicting sales growth, driven by eCommerce.

By Shannon Williams • 3 min read • Wed, 6th Nov 2024
Salesforce unveils Agentforce to revolutionise AI agents
Customer Experience

Salesforce unveils Agentforce to revolutionise AI agents

Salesforce has unveiled Agentforce, a groundbreaking AI platform enabling businesses to deploy autonomous agents for enhanced efficiency and customer satisfaction.

By Kaleah Salmon • 4 min read • Tue, 5th Nov 2024
Exclusive: AWS Chief Technologist discusses generative AI, cloud innovations
Hyperscale

Exclusive: AWS Chief Technologist discusses generative AI, cloud innovations

AWS's Chief Technologist for Australia and New Zealand, Rada Stanic, discusses advancements in generative AI and its transformative potential for businesses.

By Melania Watson • 4 min read • Mon, 4th Nov 2024
Nearly half find AI helpful for customer service: study
Digital Transformation

Nearly half find AI helpful for customer service: study

Nearly half of consumers find AI chatbots helpful for customer service, with 48% noting improved experiences, a new study reveals.

By Shannon Williams • 3 min read • Fri, 1st Nov 2024
Linnworks partners with Loop to improve post-purchase service
Marketing Technologies

Linnworks partners with Loop to improve post-purchase service

Linnworks has unveiled a new integration with Loop to enhance returns management, improving efficiency and customer satisfaction for ecommerce retailers.

By Kaleah Salmon • 2 min read • Fri, 1st Nov 2024
Avalara wins TrustRadius 2025 Buyer's Choice Award
Risk & Compliance

Avalara wins TrustRadius 2025 Buyer's Choice Award

Avalara has won a 2025 Buyer's Choice Award from TrustRadius for its tax compliance software, praised for its customer satisfaction and automation features.

By Sean Mitchell • 2 min read • Wed, 30th Oct 2024
TeamViewer unveils new AI tool to boost business efficiency
Digital Transformation

TeamViewer unveils new AI tool to boost business efficiency

TeamViewer has launched Session Insights, an AI-driven feature aimed at enhancing IT teams' efficiency, amid rising global demand for practical AI solutions.

By Melania Watson • 4 min read • Wed, 30th Oct 2024
ServiceNow partners with NVIDIA, Siemens, & others on AI
Marketing Technologies

ServiceNow partners with NVIDIA, Siemens, & others on AI

ServiceNow has unveiled new partnerships with NVIDIA, Siemens, Pearson, and Snowflake to enhance AI capabilities and improve productivity across industries.

By Sean Mitchell • 2 min read • Fri, 25th Oct 2024
Infovista launches Synergy to enhance partner collaboration
Unified Communications

Infovista launches Synergy to enhance partner collaboration

Infovista has launched the Synergy programme to enhance partnerships with Value Added Resellers, focusing on collaboration and next-gen telecom solutions.

By Catherine Knowles • 3 min read • Fri, 25th Oct 2024
ANZ leads in observability investment & business value
DevOps

ANZ leads in observability investment & business value

Splunk's latest report reveals that organisations in Australia and New Zealand lead global observability spending, investing AUD $3.4 million annually.

By Shannon Williams • 3 min read • Fri, 25th Oct 2024

Stories from Other Regions

Customer Satisfaction stories

Business Systems & Teneo.ai unveil AI voice automation
Unified Communications

Business Systems & Teneo.ai unveil AI voice automation

Business Systems has teamed up with Teneo.ai to revolutionise the contact centre landscape with an AI-driven voice automation solution boasting over 95% accuracy.

By Shannon Williams • 3 min read • Fri, 8th Nov 2024
UK study reveals eCommerce checkout inefficiencies
Customer Experience

UK study reveals eCommerce checkout inefficiencies

A UK study by Ecommpay and IMRG shows eCommerce checkout inefficiencies are hindering conversions, revealing an average conversion rate of just 58%.

By Catherine Knowles • 3 min read • Tue, 5th Nov 2024
Loop launches Offset to manage return costs efficiently
Customer Experience

Loop launches Offset to manage return costs efficiently

Loop has unveiled Offset, a pre-purchase returns solution aimed at helping Australian retailers manage return logistics as the holiday season approaches.

By Kaleah Salmon • 2 min read • Tue, 5th Nov 2024
Swoop reports strong Q1 growth, reaffirms Vonex bid
Unified Communications

Swoop reports strong Q1 growth, reaffirms Vonex bid

Swoop has reported a 15% rise in recurring revenues for Q1 FY25 and reaffirmed its bid for Vonex Limited amid ongoing growth in Australia.

By Catherine Knowles • 4 min read • Thu, 31st Oct 2024
Fujifilm Australia marks 20 years of innovation & growth
Digital Transformation

Fujifilm Australia marks 20 years of innovation & growth

FUJIFILM Australia marks 20 years as part of the FUJIFILM Group, celebrating significant advancements in imaging and technology at Sydney Opera House.

By Imee Dequito • 2 min read • Fri, 25th Oct 2024
Exclusive Networks launches XPS to improve partner cash flow
Customer Experience

Exclusive Networks launches XPS to improve partner cash flow

Exclusive Networks has introduced XPS, a new invoicing service to help channel partners in EMEA manage cash flow and offer flexible payment options.

By Catherine Knowles • 3 min read • Fri, 25th Oct 2024