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Customer Satisfaction Stories - Page 21

Global Stories

Customer Satisfaction stories

Juniper unveils partner programme for growth by 2025
Unified Communications

Juniper unveils partner programme for growth by 2025

Juniper Networks has unveiled its enhanced Partner Advantage programme for 2025, designed to equip partners with resources for greater growth and profitability.

By Imee Dequito • 3 min read • Tue, 28th Jan 2025
Global PWA market set to grow from USD $3.53bn to $21.44bn
Customer Experience

Global PWA market set to grow from USD $3.53bn to $21.44bn

The global progressive web app market is poised to surge dramatically, growing from USD $3.53 billion in 2024 to USD $21.44 billion by 2033.

By Shannon Williams • 3 min read • Thu, 23rd Jan 2025
EPAM Systems expands partnership with Google Cloud for AI
Data Analytics

EPAM Systems expands partnership with Google Cloud for AI

EPAM Systems is expanding its partnership with Google Cloud to deliver AI-powered solutions across media, energy, and retail sectors, driving digital transformation.

By Catherine Knowles • 3 min read • Thu, 23rd Jan 2025
Alibaba Cloud leads 2024 Magic Quadrant for 5th year
Encryption

Alibaba Cloud leads 2024 Magic Quadrant for 5th year

Alibaba Cloud has been named a Leader for the fifth consecutive year in the 2024 Gartner Magic Quadrant for Cloud Database Management Systems.

By Melania Watson • 3 min read • Thu, 23rd Jan 2025
Karl Triebes named Chief Product Officer at Ivanti
Human Capital Management

Karl Triebes named Chief Product Officer at Ivanti

Karl Triebes has been appointed Chief Product Officer at Ivanti, bringing over 30 years of tech expertise to enhance product strategy and customer satisfaction.

By Imee Dequito • 2 min read • Thu, 23rd Jan 2025
TCS surpasses USD $21.3 billion in global brand value
Artificial Intelligence

TCS surpasses USD $21.3 billion in global brand value

Tata Consultancy Services has become the second global IT services brand to surpass a staggering brand valuation of USD $21.3 billion, marking an 826% growth since 2010.

By Sean Mitchell • 3 min read • Tue, 21st Jan 2025
Microblink reports strong 2024 growth in ID verification sector
Fintech

Microblink reports strong 2024 growth in ID verification sector

Microblink has reported robust growth in 2024, buoyed by rising demand for its identity verification solutions and expanded integration on Google Cloud.

By Imee Dequito • 4 min read • Tue, 21st Jan 2025
Snom showcases the benefits of its SRAPS provisioning tool
Unified Communications

Snom showcases the benefits of its SRAPS provisioning tool

Snom has unveiled enhancements to its hosted provisioning service, SRAPS, which simplifies IP phone management for VARs and IT professionals since 2019.

By Sean Mitchell • 2 min read • Fri, 17th Jan 2025
Specialized cloud infrastructure is a CSP's best friend
Unified Communications

Specialized cloud infrastructure is a CSP's best friend

Communication service providers are urged to modernise their tech stacks with specialised solutions to enhance customer experience and compete effectively.

By Greg Tilton • 7 min read • Tue, 14th Jan 2025
Unit4 announces Simon Paris as new CEO
Software-as-a-Service

Unit4 announces Simon Paris as new CEO

Unit4 has appointed Simon Paris as its new CEO, succeeding Mike Ettling, who will depart at the end of January. Paris aims to build on the company's SaaS success.

By Imee Dequito • 3 min read • Mon, 13th Jan 2025
Exclusive: How CCH Integrator is revolutionising corporate tax efficiency with AI and strategic partnerships
Customer Experience

Exclusive: How CCH Integrator is revolutionising corporate tax efficiency with AI and strategic partnerships

Wolters Kluwer's Andy Hung is championing innovation through AI and partnerships, aiming to enhance efficiency and client outcomes in tax technology.

By Melania Watson • 5 min read • Mon, 13th Jan 2025
Mark Bishof appointed new CEO of Medallia
Customer Experience

Mark Bishof appointed new CEO of Medallia

Mark Bishof has been appointed Chairman and Chief Executive Officer at Medallia, signalling a major leadership shift at the software firm backed by Thoma Bravo.

By Imee Dequito • 3 min read • Wed, 8th Jan 2025
The rise of returns: making reverse logistics work for your business
Customer Experience

The rise of returns: making reverse logistics work for your business

As eCommerce thrives, businesses must embrace reverse logistics to meet rising return demands, enhancing customer satisfaction and sustainability efforts.

By George Pecchiar • 5 min read • Wed, 8th Jan 2025

Stories from Other Regions

Customer Satisfaction stories

Vietnam launches first blockchain loyalty programme
Customer Experience

Vietnam launches first blockchain loyalty programme

SmartOSC and Avalanche are launching Vietnam's first blockchain-based loyalty programme, set to revolutionise customer engagement across the APAC region.

By Shannon Williams • 3 min read • Thu, 9th Jan 2025
Jollibee partners with Qualtrics to boost customer experience
Customer Experience

Jollibee partners with Qualtrics to boost customer experience

Jollibee Group has partnered with Qualtrics in a multi-year deal to enhance customer experience across its brands by consolidating feedback from digital and in-store channels.

By Sean Mitchell • 2 min read • Wed, 8th Jan 2025
UK consumers to return GBP £1.5 billion Christmas gifts
Supply Chain

UK consumers to return GBP £1.5 billion Christmas gifts

British consumers are set to return £1.5 billion worth of unwanted Christmas gifts this year, highlighting significant challenges for retailers' logistics.

By Catherine Knowles • 3 min read • Wed, 8th Jan 2025
Access People named Core Leader in Fosway 9-Grid for HR
Data Analytics

Access People named Core Leader in Fosway 9-Grid for HR

Access People in Leicestershire has been recognised as a Core Leader in the Fosway 9-GridTM for Cloud HR, reflecting its prominent role in the HR solutions market.

By Catherine Knowles • 3 min read • Wed, 8th Jan 2025
ControlUp appoints Beau Dolinsky as VP of customer experience
Virtualisation

ControlUp appoints Beau Dolinsky as VP of customer experience

ControlUp has appointed Beau Dolinsky as Vice President of Customer Experience, bolstering its focus on enhancing Digital Employee Experience management.

By Imee Dequito • 2 min read • Tue, 7th Jan 2025