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Customer Satisfaction Stories - Page 20

Global Stories

Customer Satisfaction stories

GIMME transforms NZ alcohol delivery with safety focus
Supply Chain

GIMME transforms NZ alcohol delivery with safety focus

GIMME, an on-demand alcohol delivery service in New Zealand, aims to revolutionise consumption by prioritising speed, safety, and responsible drinking.

By Sean Mitchell • 2 min read • Sat, 22nd Feb 2025
JAVLN appoints new leaders to tackle data integration issues
Software-as-a-Service

JAVLN appoints new leaders to tackle data integration issues

JAVLN has appointed Ben Rees as Head of Engineering, James Brading as Head of Product, and Shelley Cox as Head of Customer Success to tackle industry data challenges.

By Moritz Florian • 3 min read • Fri, 21st Feb 2025
TechSee unveils Connectivity Guru for Wi-Fi diagnostics
Customer Experience

TechSee unveils Connectivity Guru for Wi-Fi diagnostics

TechSee has unveiled Connectivity Guru, a visual AI solution enhancing Wi-Fi troubleshooting with real-time diagnostics and 3D heatmaps for improved customer support.

By Shannon Williams • 2 min read • Fri, 21st Feb 2025
Wireless Broadband Alliance releases L4S Wi-Fi guidelines
Gaming

Wireless Broadband Alliance releases L4S Wi-Fi guidelines

The Wireless Broadband Alliance has unveiled new guidelines for implementing L4S technology in Wi-Fi, aiming to enhance low-latency applications like cloud gaming and VR.

By Shannon Williams • 3 min read • Fri, 21st Feb 2025
Elastic appoints Jeremy Pell as ANZ area vice president
Marketing Technologies

Elastic appoints Jeremy Pell as ANZ area vice president

Elastic has appointed Jeremy Pell as Area Vice President for Australia and New Zealand, aiming to boost growth and customer satisfaction in a competitive market.

By Moritz Florian • 2 min read • Wed, 12th Feb 2025
Monday.com launches AI enterprise service management tool
Human Capital Management

Monday.com launches AI enterprise service management tool

monday.com has launched its AI-driven Enterprise Service Management platform, monday service, to enhance operational efficiency for businesses across departments.

By Sean Mitchell • 3 min read • Tue, 11th Feb 2025
KnowBe4 appoints Wehmeyer as VP of customer success
Cybersecurity

KnowBe4 appoints Wehmeyer as VP of customer success

KnowBe4 has announced the appointment of Werner Wehmeyer as Executive Vice President of Customer Success, aiming to enhance their global customer strategies.

By Moritz Florian • 2 min read • Tue, 11th Feb 2025
IFS reports strongest financial results for 2024
Manufacturing

IFS reports strongest financial results for 2024

IFS has announced record financial results for the year ending December 31, 2024, with ARR exceeding EUR €1 billion driven by strong demand for Industrial AI solutions.

By Melania Watson • 3 min read • Wed, 5th Feb 2025
BillingPlatform named leader in Forrester's Q1 2025 report
Digital Transformation

BillingPlatform named leader in Forrester's Q1 2025 report

BillingPlatform has been named a Leader in Forrester's Q1 2025 report for Recurring Billing Solutions, scoring 5 out of 5 in 16 criteria.

By Imee Dequito • 3 min read • Tue, 4th Feb 2025
Oracle expands AI in supply chain with new SCM agents
Supply Chain

Oracle expands AI in supply chain with new SCM agents

Oracle has unveiled new AI agents within its Fusion Cloud Supply Chain & Manufacturing suite, aimed at automating workflows and boosting efficiency.

By Sean Mitchell • 3 min read • Sat, 1st Feb 2025
Nextiva survey reveals CX's growing importance for revenue
Customer Experience

Nextiva survey reveals CX's growing importance for revenue

A recent survey reveals a pivotal shift in customer experience's significance, with 96% of CX leaders reporting corporate recognition as a revenue driver.

By Shannon Williams • 3 min read • Fri, 31st Jan 2025
Infor named Leader in 2025 Gartner CPQ Magic Quadrant
Hyperscale

Infor named Leader in 2025 Gartner CPQ Magic Quadrant

Infor has secured its position as a Leader in the 2025 Gartner Magic Quadrant for Configure, Price, and Quote Applications for the second year running.

By Melania Watson • 2 min read • Thu, 30th Jan 2025

Stories from Other Regions

Customer Satisfaction stories

Target Group & FourNet partner to enhance NICE CXone use
Unified Communications

Target Group & FourNet partner to enhance NICE CXone use

Target Group has forged a five-year partnership with FourNet to enhance its contact centre operations using the NICE CXone platform, aiming for greater efficiency.

By Kaleah Salmon • 3 min read • Mon, 24th Feb 2025
Trusted Tech boosts cloud solutions with new support service
Microsoft

Trusted Tech boosts cloud solutions with new support service

Trusted Tech has launched Certified Support Services, aimed at enhancing Microsoft technology use with expert support and quick response times, amid rising IT challenges.

By Catherine Knowles • 3 min read • Thu, 20th Feb 2025
Long wait times & vague answers frustrate UK customers
Customer Experience

Long wait times & vague answers frustrate UK customers

Research by Cirrus reveals long wait times and vague responses in UK customer service provoke discontent, with older customers demanding faster resolutions.

By Shannon Williams • 3 min read • Wed, 19th Feb 2025
Difficult returns leads to brand abandonment - study
Gaming

Difficult returns leads to brand abandonment - study

A study by Manhattan Associates reveals that 40% of shoppers abandon brands after negative return experiences, highlighting the critical need for efficient return processes.

By Catherine Knowles • 3 min read • Mon, 3rd Feb 2025
Iplicit appoints new COO after GBP £25m One Peak boost
Software-as-a-Service

Iplicit appoints new COO after GBP £25m One Peak boost

Hypergrowth accounting platform iplicit has appointed Olivia McMillan as COO after securing a GBP £25 million investment from One Peak to boost expansion.

By Imee Dequito • 3 min read • Mon, 3rd Feb 2025
Europastry enhances supply chain with Blue Yonder tech
Supply Chain

Europastry enhances supply chain with Blue Yonder tech

Europastry has partnered with Blue Yonder to enhance its supply chain across Europe, optimising logistics and transportation for its growing distribution network.

By Imee Dequito • 2 min read • Fri, 31st Jan 2025