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Customer Satisfaction Stories - Page 17

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Customer Satisfaction stories

New report shows AI adoption rising in localisation workflows
Customer Experience

New report shows AI adoption rising in localisation workflows

A study by Lokalise reveals 55% of European and North American businesses use AI in localisation, blending it with human oversight to boost revenue and customer satisfaction.

By Shannon Williams • 4 min read • Fri, 16th May 2025
Half of AI projects falter as enterprises struggle with data readiness
Artificial Intelligence

Half of AI projects falter as enterprises struggle with data readiness

Nearly half of enterprises face AI project failures due to poor data readiness, with the UK scoring lowest in AI preparedness amid legacy system challenges.

By Shannon Williams • 4 min read • Thu, 15th May 2025
ANZ firms boost AI investment to future-proof supply chains
Robotics

ANZ firms boost AI investment to future-proof supply chains

Organisations in Australia and New Zealand are boosting investment in AI supply chain technologies to enhance resilience, productivity, and meet evolving customer demands.

By Sean Mitchell • 3 min read • Thu, 15th May 2025
AI & unified platforms shape the future of self-service
Customer Experience

AI & unified platforms shape the future of self-service

B2C firms are embracing AI-powered self-service platforms to cut costs and boost customer flexibility, enhancing subscription account management.

By Mike Jennett • 4 min read • Thu, 8th May 2025
NICE & ServiceNow partner on AI to unify customer service
Customer Relationship Management

NICE & ServiceNow partner on AI to unify customer service

NICE and ServiceNow partner to launch an AI-powered platform by Q4 2025, uniting customer service and enterprise operations for faster, seamless fulfilment.

By Shannon Williams • 4 min read • Thu, 8th May 2025
AppSignal secures $22 million to drive US & EU growth
Application Performance Monitoring

AppSignal secures $22 million to drive US & EU growth

AppSignal raises $22 million in Series A to accelerate growth in the US and Europe, appointing Brandon Swalve as new CEO and opening a US office.

By Catherine Knowles • 4 min read • Wed, 7th May 2025
Agentic AI helps firms boost CX satisfaction & cut costs per case
Customer Experience

Agentic AI helps firms boost CX satisfaction & cut costs per case

Forethought's 2025 report reveals agentic AI boosts CX outcomes, resolving 57% more tickets and cutting costs by over 20%, outperforming traditional AI solutions.

By Sean Mitchell • 4 min read • Thu, 1st May 2025
GoTo Connect AI Receptionist helps firms cut costs & grow
Unified Communications

GoTo Connect AI Receptionist helps firms cut costs & grow

The GoTo Connect AI Receptionist helps businesses cut costs and boost revenues by ensuring every call is answered, saving time and improving customer satisfaction.

By Staff Writer • 4 min read • Tue, 29th Apr 2025
Calabrio boosts contact centres with over 70 new AI features
Data Analytics

Calabrio boosts contact centres with over 70 new AI features

Calabrio unveils 70+ new AI-driven features in Calabrio ONE, boosting efficiency and customer service in contact centres, available within six months.

By Melvin Hipolito • 3 min read • Mon, 28th Apr 2025
Tariff uncertainty doesn't have to stall your international sales
Supply Chain

Tariff uncertainty doesn't have to stall your international sales

Australian retailers urged to future-proof supply chains and embrace tech as US tariffs create uncertainty, with 66% prioritising global expansion despite rising costs.

By Rob Hango-Zada • 5 min read • Wed, 23rd Apr 2025
Ardoq names Brian Zeman Chief Revenue Officer for growth
Software-as-a-Service

Ardoq names Brian Zeman Chief Revenue Officer for growth

Ardoq appoints Brian Zeman as Chief Revenue Officer to drive global growth, focusing on expansion in the Americas and enhancing enterprise architecture solutions.

By Melvin Hipolito • 4 min read • Thu, 17th Apr 2025
Ketan Tailor appointed as Barracuda's Chief Customer Officer
Firewalls

Ketan Tailor appointed as Barracuda's Chief Customer Officer

Barracuda has appointed Ketan Tailor as Chief Customer Officer, tasked with enhancing customer experience amidst the firm's rapid cybersecurity growth.

By Melvin Hipolito • 3 min read • Wed, 16th Apr 2025
ANZ firms prioritise AI but face talent & data issues
Customer Experience

ANZ firms prioritise AI but face talent & data issues

Australian and New Zealand organisations are surpassing global counterparts in generative AI investments, yet face rising staffing costs and data challenges.

By Sean Mitchell • 3 min read • Wed, 16th Apr 2025

Stories from Other Regions

Customer Satisfaction stories

Human customer service drives loyalty & up to GBP £100 spend
Customer Experience

Human customer service drives loyalty & up to GBP £100 spend

Research from Ventrica reveals positive customer service boosts spending by up to GBP £100 per interaction, with consumers favouring human contact over AI.

By Shannon Williams • 4 min read • Mon, 5th May 2025
Gartner names Apromore a leader in 2025 process mining report
Data Analytics

Gartner names Apromore a leader in 2025 process mining report

Melbourne's Apromore leads Gartner's 2025 Magic Quadrant for Process Mining Platforms, ranked among the top three global vendors for the third year running.

By Shannon Williams • 3 min read • Thu, 24th Apr 2025
HiQi & Ecommpay boost app payments in Portugal & Spain
Fintech

HiQi & Ecommpay boost app payments in Portugal & Spain

HiQi partners with Ecommpay to enhance app payments in Portugal and Spain, enabling faster, compliant top-ups with diverse payment options.

By Kaleah Salmon • 3 min read • Thu, 17th Apr 2025
Exclusive: DBS bets on AI to scale customer-centric banking
Data Analytics

Exclusive: DBS bets on AI to scale customer-centric banking

DBS Bank is leveraging generative AI to enhance customer-centric banking, aiming to unlock over SGD $1 billion in value by 2024 as it embraces digital transformation.

By Sean Mitchell • 5 min read • Thu, 17th Apr 2025
Personalshop enhances operations with Ultimo software
Data Analytics

Personalshop enhances operations with Ultimo software

Personalshop has adopted Ultimo enterprise asset management software at its logistics centre in Polling, Austria, enhancing operational efficiency and planning.

By Kaleah Salmon • 3 min read • Mon, 14th Apr 2025