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Customer Satisfaction Stories - Page 15

Global Stories

Customer Satisfaction stories

Poor data intake drives customer disengagement in Australia & NZ
Digital Transformation

Poor data intake drives customer disengagement in Australia & NZ

Poor data intake and communication methods cause significant customer disengagement in Australia and New Zealand, says Smart Communications' 2025 research.

By Sean Mitchell • 4 min read • Wed, 25th Jun 2025
ASOS expands use of Celonis to optimise supply chain operations
Digital Transformation

ASOS expands use of Celonis to optimise supply chain operations

ASOS expands its collaboration with Celonis, using Process Intelligence to boost supply chain visibility and speed up order fulfilment amid economic pressures.

By Sean Mitchell • 3 min read • Tue, 24th Jun 2025
Lenovo climbs to eighth in 2025 Gartner Supply Chain Top 25
Digital Transformation

Lenovo climbs to eighth in 2025 Gartner Supply Chain Top 25

Lenovo ranks eighth in Gartner's 2025 Supply Chain Top 25, climbing two places thanks to AI-driven efficiency and global digital transformation.

By Jed Nykolle Harme • 4 min read • Tue, 24th Jun 2025
The delicate dance of user experience and security in the digital age
Data Protection

The delicate dance of user experience and security in the digital age

Businesses can harmonise user experience and cybersecurity through identity and access management, ensuring seamless yet secure digital interactions.

By Johan Fantenberg • 5 min read • Fri, 20th Jun 2025
Thyssenkrupp boosts supply chain with Celonis AI technology
Data Analytics

Thyssenkrupp boosts supply chain with Celonis AI technology

Thyssenkrupp Rasselstein enhances its global supply chain with Celonis AI, boosting efficiency, transparency and delivery reliability across operations.

By Sean Mitchell • 3 min read • Thu, 19th Jun 2025
Ecommpay shortlisted for best eCommerce payment solution award
Fintech

Ecommpay shortlisted for best eCommerce payment solution award

Ecommpay has been shortlisted for the Best eCommerce Payment Solution at the 2025 eCommerce Awards, highlighting its innovative payment journey improvements.

By Jed Nykolle Harme • 3 min read • Wed, 18th Jun 2025
Organisations boost customer education but face scaling hurdles
EduTech

Organisations boost customer education but face scaling hurdles

New research shows 92% of firms plan to expand customer education in 2025, despite facing challenges scaling programmes and measuring their impact.

By Kaleah Salmon • 4 min read • Wed, 18th Jun 2025
AI set to transform customer experience & loyalty in 2025
Digital Transformation

AI set to transform customer experience & loyalty in 2025

In 2025, AI will revolutionise customer experience, with 86% of US consumers recognising its value and a shift towards faster, digital-first service.

By Melania Watson • 3 min read • Tue, 17th Jun 2025
Freshworks launches Freddy AI Agent Studio for autonomous support
Software-as-a-Service

Freshworks launches Freddy AI Agent Studio for autonomous support

Freshworks launches Freddy AI Agent Studio, enabling businesses to deploy autonomous AI agents for faster, no-code customer and IT support solutions.

By Sean Mitchell • 5 min read • Thu, 12th Jun 2025
Skillsoft & Salesforce launch AI learning for support teams
Customer Experience

Skillsoft & Salesforce launch AI learning for support teams

Skillsoft partners with Salesforce to launch AI-powered training within its platform, aiming to close skill gaps in customer support teams and enhance service quality.

By Catherine Knowles • 3 min read • Thu, 12th Jun 2025
AI boosts customer service happiness as global wellbeing falls
Unified Communications

AI boosts customer service happiness as global wellbeing falls

Global happiness falls to 58% in 2025, yet customer service satisfaction rises, boosted by growing trust in AI-powered support worldwide.

By Sean Mitchell • 4 min read • Thu, 12th Jun 2025

Stories from Other Regions

Customer Satisfaction stories

Exclusive: Chris Donato on Zendesk's AI shift in CX strategy
Software-as-a-Service

Exclusive: Chris Donato on Zendesk's AI shift in CX strategy

Exclusive: Zendesk's Chris Donato says AI now drives customer loyalty, urging firms to adopt 'human-centric AI' or risk falling behind in CX.

By Melania Watson • 4 min read • Thu, 26th Jun 2025
Majority of Britons back fines for long customer call waits
Customer Experience

Majority of Britons back fines for long customer call waits

A survey reveals 62% of Britons support fining companies for long hold times, with older consumers especially backing penalties amid rising costs.

By Kaleah Salmon • 3 min read • Fri, 20th Jun 2025
Cebu Pacific adopts NetLine suite to boost operations & growth
Fleet Management

Cebu Pacific adopts NetLine suite to boost operations & growth

Cebu Pacific will implement Lufthansa Systems' NetLine suite to enhance operations, crew management and support its growth across Asia and beyond.

By Kaleah Salmon • 3 min read • Fri, 20th Jun 2025
ECI Software wins eight TrustRadius awards for customer satisfaction
Customer Experience

ECI Software wins eight TrustRadius awards for customer satisfaction

ECI Software Solutions has secured eight 2025 TrustRadius Top Rated Awards, reflecting strong customer satisfaction across various sectors and product lines.

By Melania Watson • 3 min read • Mon, 16th Jun 2025
Loyalty laggards: Expert reveals which APAC sectors struggle with tech innovation
Customer Experience

Loyalty laggards: Expert reveals which APAC sectors struggle with tech innovation

Airlines, fuel, and quick-service restaurants in APAC lag in loyalty programme innovation, hindered by legacy tech and limited reward systems, says expert.

By Aaron Crowe • 5 min read • Thu, 12th Jun 2025
Snowdon Timber boosts efficiency with Linnworks automation upgrade
Digital Transformation

Snowdon Timber boosts efficiency with Linnworks automation upgrade

Snowdon Timber has boosted efficiency by automating ecommerce with Linnworks, processing over 200 daily orders while cutting operational costs.

By Kaleah Salmon • 3 min read • Thu, 12th Jun 2025
RingCentral debuts customer journey analytics for Australian users
Unified Communications

RingCentral debuts customer journey analytics for Australian users

RingCentral has launched Customer Journey Analytics for Australian users of its RingCX platform, enhancing visibility across unified communications and contact centres.

By Sean Mitchell • 4 min read • Wed, 11th Jun 2025