Customer Satisfaction Stories - Page 12

Global Stories

Customer Satisfaction stories

AI & trust reshape customer experience as stakes for brands rise

As AI reshapes customer experience, brands must build trust with seamless, personal digital interactions or risk losing consumers amid rising expectations.

By Kaleah Salmon • 4 min read • Tue, 30th Sep 2025

Digital Transformation

Syriac Joswin named Chief Revenue Officer to drive Synoptek growth

Synoptek appoints Syriac Joswin as Chief Revenue Officer to fuel global growth and strengthen its market position through strategic leadership and innovation.

By Melvin Hipolito • 3 min read • Mon, 29th Sep 2025

Customer Experience

Brands face tariffs & fulfilment hurdles ahead of peak season

Brands face rising tariffs and fulfilment challenges this holiday peak, with 87% hiking US prices and only 31% confident in cross-border delivery plans.

By Jed Nykolle Harme • 3 min read • Fri, 26th Sep 2025

Data Protection

KnowBe4 top in security awareness & incident response in G2 report

KnowBe4 retains its top spot in the G2 Grid Fall 2025 Report, leading in Security Awareness Training and Incident Response for multiple years.

By Jed Nykolle Harme • 3 min read • Fri, 26th Sep 2025

Unified Communications

Customer Science launches AI tool to boost contact centre accuracy

Customer Science unveils Knowledge Quest, an AI tool enhancing Australian contact centres with real-time, accurate information to boost efficiency and satisfaction.

By Melvin Hipolito • 3 min read • Mon, 22nd Sep 2025

DevOps

AI transforms software testing, but expertise & oversight lag

AI use in software testing has doubled to 60%, but 80% of organisations still lack the expertise needed for effective AI testing management.

By Catherine Knowles • 4 min read • Fri, 19th Sep 2025

Customer Experience

Samsung expands remote appliance service to 122 countries worldwide

Samsung has rolled out its Home Appliances Remote Management service to 122 countries, supporting 17 languages for smarter, remote appliance care.

By Melvin Hipolito • 3 min read • Wed, 17th Sep 2025

Storage

Pure Storage named Leader in 2025 Gartner Magic Quadrant again

Pure Storage has been named a Leader in Gartner's 2025 Magic Quadrant for Enterprise Storage Platforms for the twelfth year running.

By Melvin Hipolito • 3 min read • Tue, 9th Sep 2025

Unified Communications

How AI sentiment reveals what customers think before they say it

AI-driven sentiment analysis reveals customer feelings in real time, enabling contact centres to improve service quality and agent coaching effectively.

By Rod Lester • 4 min read • Fri, 29th Aug 2025

Stories from Other Regions

Customer Satisfaction stories

Microservices

Hua Nan boosts trading system speed by 35% with Azul switch

Taiwan's Hua Nan Securities boosted trading system speed by 35% and cut costs 30% after switching to Azul Platform Prime, resolving major performance issues.

By Melvin Hipolito • 3 min read • Wed, 1st Oct 2025

Data Protection

Australian consumer loyalty hinges on trust & service quality

Australian consumer loyalty relies heavily on trust and high-quality service, with 86% likely to abandon brands after poor customer support experiences.

By Kaleah Salmon • 4 min read • Wed, 1st Oct 2025

Digital Transformation

Regulations & AI reshape customer experience in Australia

Recent APRA rules and rising outages have pushed Australian firms to prioritise reliable, AI-driven customer experiences over mere interface design.

By Kaleah Salmon • 4 min read • Thu, 25th Sep 2025

Data Analytics

Tecala boosts efficiency with LogicMonitor LM Envision rollout

Tecala completed a 90-day rollout of LogicMonitor's LM Envision platform, slashing customer onboarding times by 70% and boosting operational efficiency.

By Sean Mitchell • 3 min read • Tue, 23rd Sep 2025

Customer Experience

Osome users report higher satisfaction than traditional firms in Asia

Surveys show Osome users in Singapore and Hong Kong report higher satisfaction and loyalty than clients of traditional accounting firms.

By Catherine Knowles • 3 min read • Wed, 17th Sep 2025

Customer Experience

Signifyd launches Intelligent Returns to help UK retailers curb costly returns

Signifyd launches Intelligent Returns to help UK retailers cut costs and manage rising returns with real-time risk intelligence and data insights.

By Jed Nykolle Harme • 3 min read • Tue, 16th Sep 2025

Customer Experience

Spreetail unveils Promise Pro to speed up large item deliveries

Spreetail launches Promise Pro, using smart routing to speed up large item deliveries with real-time updates and swift shipping promises across platforms.

By Catherine Knowles • 3 min read • Fri, 12th Sep 2025

Smart Cities

Virgin Atlantic sees 11% rise in online check-in at Heathrow

Virgin Atlantic's partnership with Infobip has boosted online check-in at Heathrow by 11% using automated WhatsApp messaging to streamline passenger experience.

By Kaleah Salmon • 3 min read • Mon, 8th Sep 2025

Digital Transformation

AI-powered chat tools gain ground in Australian businesses

Over a third of Australian businesses use AI chat tools for customer service, with another 39% planning adoption to boost satisfaction and accessibility.

By Melvin Hipolito • 3 min read • Mon, 1st Sep 2025