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Customer Satisfaction Stories - Page 10

Global Stories

Customer Satisfaction stories

Survey: Digital accessibility drives growth, revenue & innovation
Artificial Intelligence

Survey: Digital accessibility drives growth, revenue & innovation

New research reveals digital accessibility boosts growth, revenue and innovation, with 75% of firms reporting increased revenue from accessibility programmes.

By Sean Mitchell • 3 min read • Fri, 14th Nov 2025
Boomi recognises APAC innovation with awards for digital impact
Customer Relationship Management

Boomi recognises APAC innovation with awards for digital impact

Boomi honoured four APAC organisations for digital innovation, spotlighting advances in integration, payments, pet data, and banking automation in 2025.

By Melvin Hipolito • 3 min read • Fri, 14th Nov 2025
Fusion5 named global finalist for 2025 Dynamics 365 Service award
Unified Communications

Fusion5 named global finalist for 2025 Dynamics 365 Service award

Fusion5 is a global finalist for the 2025 Microsoft Dynamics 365 Service Partner of the Year Award, recognised for rapid AI-driven customer service solutions.

By Sean Mitchell • 3 min read • Thu, 13th Nov 2025
McKinsey report shows AI interest but slow scaling
Risk & Compliance

McKinsey report shows AI interest but slow scaling

Most firms use AI, but only a small fraction have scaled it widely, says McKinsey, with just 39% seeing notable financial benefits so far.

By Sean Mitchell • 5 min read • Wed, 12th Nov 2025
How human agents can work with AI to elevate contact centre outcomes for customers
Unified Communications

How human agents can work with AI to elevate contact centre outcomes for customers

Combining human empathy with AI's smart automation transforms contact centres, boosting efficiency and delivering personalised customer experiences.

By Rod Lester • 3 min read • Thu, 6th Nov 2025
Hotels favour Best-in-Class tech systems for flexibility & control
Trends & Predictions

Hotels favour Best-in-Class tech systems for flexibility & control

Hotels increasingly prefer Best-in-Class tech systems for greater flexibility and control, with 30% switching from All-in-One platforms, reveals new report.

By Melvin Hipolito • 4 min read • Thu, 6th Nov 2025
Zendesk named leader for AI-first customer service by Gartner
Customer Relationship Management

Zendesk named leader for AI-first customer service by Gartner

Zendesk has been named a Leader in Gartner's 2025 Magic Quadrant for CRM Customer Engagement, praised for its AI-first Resolution Platform.

By Shannon Williams • 3 min read • Thu, 30th Oct 2025
AI analytics platform promises to boost satellite network reliability
Network Infrastructure

AI analytics platform promises to boost satellite network reliability

ST Engineering iDirect launches an AI-powered platform to predict and fix satellite network issues, enhancing reliability and cutting operational costs for operators.

By Catherine Knowles • 3 min read • Thu, 30th Oct 2025
AI-driven software delivery reshapes Agile practices worldwide
DevOps

AI-driven software delivery reshapes Agile practices worldwide

Digital.ai's 18th State of Agile Report reveals AI is now central to software delivery, driving a new era of autonomous Agile practices globally.

By Catherine Knowles • 4 min read • Thu, 30th Oct 2025
Dynatrace named leader again in 2025 Gartner Magic Quadrant
Digital Transformation

Dynatrace named leader again in 2025 Gartner Magic Quadrant

Dynatrace has been named a Leader again in Gartner's 2025 Magic Quadrant for Digital Experience Monitoring, recognised for its vision and execution.

By Melania Watson • 3 min read • Thu, 30th Oct 2025

Stories from Other Regions

Customer Satisfaction stories

Australian Motoring Services slashes response times with Boomi
Customer Relationship Management

Australian Motoring Services slashes response times with Boomi

Australian Motoring Services halved call and dispatch times by integrating 11 systems via Boomi, boosting efficiency and customer satisfaction nationwide.

By Sean Mitchell • 3 min read • Fri, 14th Nov 2025
UK retailers struggle to deliver on digital personalisation promise
Digital Transformation

UK retailers struggle to deliver on digital personalisation promise

Most UK retailers, despite heavy AI investment, still deliver only basic personalisation, frustrating shoppers and hitting revenues, industry research finds.

By Catherine Knowles • 3 min read • Fri, 14th Nov 2025
Three signs your company is heading for the customer support squeeze
Customer Experience

Three signs your company is heading for the customer support squeeze

Businesses face a customer support squeeze as rising effort, agent overload, and scale pressures threaten growth and customer loyalty.

By Simon Hayward • 4 min read • Wed, 12th Nov 2025
Osome recognised as leading AI business platform in fintech ranking
Partner Programmes

Osome recognised as leading AI business platform in fintech ranking

Osome, an AI-driven business platform, ranked among Singapore's top fintech firms for easing financial admin and aiding business growth.

By Sean Mitchell • 3 min read • Mon, 10th Nov 2025
DBS rolls out AI-powered virtual assistant Joy to all SMEs
DevOps

DBS rolls out AI-powered virtual assistant Joy to all SMEs

DBS has launched its AI-powered virtual assistant, DBS Joy, for all corporate clients, enhancing 24/7 support and boosting SME customer satisfaction by 23%.

By Sean Mitchell • 3 min read • Mon, 10th Nov 2025
Butlin's sees higher staff engagement & guest ratings with AI
Artificial Intelligence

Butlin's sees higher staff engagement & guest ratings with AI

Butlin's adoption of WorkBuzz's AI-powered platform boosted staff engagement by 4%, pride by 8%, and improved guest ratings via targeted recognition schemes.

By Kaleah Salmon • 4 min read • Tue, 4th Nov 2025
Sustainability drives UK firms' tech choices & vendor selection
Partner Programmes

Sustainability drives UK firms' tech choices & vendor selection

New research reveals 67% of UK firms demand sustainability credentials from tech vendors, reflecting ESG's crucial role in business growth and strategy.

By Sean Mitchell • 3 min read • Fri, 31st Oct 2025
Customer Science unveils CommScore.AI to enhance brand messaging
Customer Experience

Customer Science unveils CommScore.AI to enhance brand messaging

Customer Science launches CommScore.AI, an AI tool that optimises customer communications to boost brand alignment, efficiency and satisfaction.

By Sean Mitchell • 2 min read • Wed, 29th Oct 2025