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Customer Satisfaction Stories - Page 7

Global Stories

Customer Satisfaction stories

Shoppers now prize reliable, transparent deliveries
Customer Experience

Shoppers now prize reliable, transparent deliveries

Shoppers in the UK and US now value reliable, transparent deliveries and returns over speed alone, new research from Locus suggests.

By Catherine Knowles • 4 min read • Wed, 7th Jan 2026
Recast Software recognised with 12 G2 Winter 2026 badges
Digital Transformation

Recast Software recognised with 12 G2 Winter 2026 badges

Recast Software lands 12 G2 Winter 2026 badges, underscoring strong customer-led momentum for its Microsoft-focused endpoint tools.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 7th Jan 2026
From click to delivery: How bad data breaks the eCommerce experience
Customer Experience

From click to delivery: How bad data breaks the eCommerce experience

Bad data is quietly wrecking Asia's eCommerce, fuelling failed deliveries, higher costs and eroding customer trust from click to doorstep.

By Bobby Joseph • 5 min read • Tue, 30th Dec 2025
Navigating the holiday shipping rush: How SMBs can turn freight into a competitive advantage
Data Analytics

Navigating the holiday shipping rush: How SMBs can turn freight into a competitive advantage

SMBs battling holiday shipping chaos can turn freight into a strategic edge with smarter tech, clearer pricing and centralised partners.

By Carmit Glik • 4 min read • Wed, 24th Dec 2025
Study finds value for money trumps price in eCommerce
Data Analytics

Study finds value for money trumps price in eCommerce

Value for money, not low prices or rapid delivery, is the strongest driver of eCommerce satisfaction, Judge.me's study of reviews finds.

By Catherine Knowles • 4 min read • Thu, 18th Dec 2025
The hidden cost of dirty data in B2B-and how to fix it
Data Protection

The hidden cost of dirty data in B2B-and how to fix it

Dirty B2B data silently drains revenue; smart cleansing, automation and best practice can revive performance and protect your brand.

By Bobby Joseph • 5 min read • Thu, 18th Dec 2025
Retailers hit by 'Christmas Returns Hangover' surge
Unified Communications

Retailers hit by 'Christmas Returns Hangover' surge

Retailers brace for a “Christmas Returns Hangover” as eDesk reports a 45% spike in return requests from 26 December, denting profits.

By Sean Mitchell • 4 min read • Wed, 17th Dec 2025
Bizcap names Rebecca del Rio Deputy CEO for APAC
Data Analytics

Bizcap names Rebecca del Rio Deputy CEO for APAC

Bizcap appoints long-time executive Rebecca del Rio as Deputy CEO for APAC, expanding her leadership as the lender accelerates global growth.

By Sean Mitchell • 3 min read • Tue, 16th Dec 2025
Why address accuracy matters more than ever amid rising tariffs
Customer Experience

Why address accuracy matters more than ever amid rising tariffs

With tariffs climbing and margins squeezed, businesses are turning to precise address data to cut delivery costs and avoid customs delays.

By Edmund Ng • 5 min read • Tue, 16th Dec 2025
Swann adds AWS generative AI to cut camera alert noise
Surveillance

Swann adds AWS generative AI to cut camera alert noise

Swann taps AWS generative AI so its security cameras only ping for user-defined events, slashing false alerts and notification overload.

By Sean Mitchell • 4 min read • Wed, 10th Dec 2025
Intel 471 appoints new CRO & CTO amid rapid growth
Software-as-a-Service

Intel 471 appoints new CRO & CTO amid rapid growth

Intel 471 promotes Amy Minyard-Bishop to CRO and Steve Micallef to CTO as it scales cyber threat intelligence amid surging global demand.

By Melvin Hipolito • 4 min read • Wed, 10th Dec 2025

Stories from Other Regions

Customer Satisfaction stories

CitySprint extends same-day delivery deal with Wickes
Customer Experience

CitySprint extends same-day delivery deal with Wickes

CitySprint extends its same-day delivery partnership with Wickes to 2027, adding tighter time slots and new safe-place options for drop-offs.

By Sean Mitchell • 4 min read • Wed, 7th Jan 2026
Aviva expands TCS deal to run more UK life policies
Digital Transformation

Aviva expands TCS deal to run more UK life policies

Aviva extends its tech pact with TCS, shifting another 1.1m UK life policies onto the BaNCS platform to streamline service and costs.

By Catherine Knowles • 4 min read • Fri, 19th Dec 2025
Automation, on-device AI and operational visibility: The 2026 tech trends powering Canada's digital future
Data Protection

Automation, on-device AI and operational visibility: The 2026 tech trends powering Canada's digital future

Automation, on-device AI and smarter device management are set to transform Canada's frontline industries and redefine digital operations by 2026.

By Shash Anand • 4 min read • Fri, 19th Dec 2025
ClickMechanic named Growing Business of the Year
DevOps

ClickMechanic named Growing Business of the Year

ClickMechanic named Growing Business of the Year after 40%+ annual growth and directing over GBP £100 million to UK independent mechanics.

By Kaleah Salmon • 4 min read • Thu, 18th Dec 2025
From metrics to meaning: Rethinking KPIs in contact centres
Unified Communications

From metrics to meaning: Rethinking KPIs in contact centres

Australian contact centres risk drowning in metrics; experts urge a sharper focus on a few vital KPIs to lift service, loyalty and morale.

By Richard Lundgren • 5 min read • Wed, 17th Dec 2025
Q&A: How AI helps CX teams stay resilient through the holiday rush
Unified Communications

Q&A: How AI helps CX teams stay resilient through the holiday rush

AI is transforming Christmas CX from chaotic surge to controlled service, helping teams stay resilient, protect wellbeing and meet soaring demand.

By Simon Hayward • 4 min read • Tue, 16th Dec 2025
Peer Software earns spot in Gartner 2025 customer report
Storage

Peer Software earns spot in Gartner 2025 customer report

Peer Software has been named in Gartner's 2025 Voice of the Customer report for hybrid cloud storage, reflecting strong enterprise reviews.

By Catherine Knowles • 4 min read • Fri, 12th Dec 2025