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Customer retention Stories - Page 5

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Customer retention stories

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Customer retention stories

Shoppers want pricing, not personalisation in apps
Customer Relationship Management

Shoppers want pricing, not personalisation in apps

Exclusive pricing and discounts matter more than personalisation for most shoppers, as too many app alerts and poor rewards drive them away.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Gainsight launches AI-native renewal service for clients
Software-as-a-Service

Gainsight launches AI-native renewal service for clients

Enterprise software vendors may soon be judged on retention, as Gainsight takes on renewal work directly for customers.

By Mark Tarre • 4 min read • Last month
CoverMe launches PT platform for instant gym bookings
Digital Transformation

CoverMe launches PT platform for instant gym bookings

Gym operators could lift retention and revenue as the new service aims to turn first-time PT bookings into an instant in-app sale.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Sage expands AI automation in Intacct for finance teams
Enterprise Resource Planning

Sage expands AI automation in Intacct for finance teams

Finance teams could cut manual work and speed decisions as Sage Intacct rolls out AI tools for billing, payables and analytics.

By Karen Joy Bacudo • 3 min read • Last month
SourseAI strikes New Zealand telecoms deal with 2degrees
Software-as-a-Service

SourseAI strikes New Zealand telecoms deal with 2degrees

The deal gives 2degrees specialist predictive analytics to help lift campaign conversion, curb churn and grow customer lifetime value.

By Sean Mitchell • 4 min read • Wed, 27th May 2026
Gainsight launches Developer Studio & Skilljar tie-up
Digital Transformation

Gainsight launches Developer Studio & Skilljar tie-up

Customer support teams could gain more control as the new toolkit cuts developer queues and ties training into community hubs.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 27th May 2026
Addepar unveils AI tools for investment professionals
Customer Relationship Management

Addepar unveils AI tools for investment professionals

The rollout aims to cut manual reconciliation and improve portfolio visibility as wealth managers face rising pressure to automate reporting and client updates.

By Sofiah Nichole Salivio • 4 min read • Tue, 26th May 2026
TechnologyOne posts record profit as AI boosts growth
Software-as-a-Service

TechnologyOne posts record profit as AI boosts growth

Strong adoption of AI tools and SaaS+ lifted TechnologyOne to its 17th straight record first-half profit and revenue.

By Karen Joy Bacudo • 5 min read • Tue, 19th May 2026
Tower cuts call times with Amazon Connect AI pilot
Digital Transformation

Tower cuts call times with Amazon Connect AI pilot

Customers now spend 796,000 fewer minutes on calls with the insurer after AI transcription cut handling times across sales, service and claims.

By Joseph Gabriel Lagonsin • 3 min read • Tue, 19th May 2026

Stories from Other Regions

Customer retention stories

Triple Point backs Pelican's Steplab education tech deal
Software-as-a-Service

Triple Point backs Pelican's Steplab education tech deal

Backed by new financing, the schools software group can expand in Britain and overseas while adding acquisitions to its growth plans.

By Karen Joy Bacudo • 4 min read • Fri, 29th May 2026
Voice as a modern growth lever for MSPs
Unified Communications

Voice as a modern growth lever for MSPs

MSPs risk losing deals and margin unless they bundle Teams-aligned calling, as customers demand simpler vendors and tighter integration.

By Will Morey • 5 min read • Thu, 28th May 2026
Disabled shoppers face widespread barriers, study finds
Customer Experience

Disabled shoppers face widespread barriers, study finds

Widespread access failures are driving disabled shoppers away, with 38% abandoning purchases and most avoiding brands after bad experiences.

By Mark Tarre • 4 min read • Tue, 26th May 2026
Osprey London boosts checkout with Ingrid delivery platform
Customer Relationship Management

Osprey London boosts checkout with Ingrid delivery platform

The retailer shifted 90% of UK deliveries to cheaper services after adding carrier choice and more flexible checkout options for shoppers.

By Joseph Gabriel Lagonsin • 3 min read • Mon, 25th May 2026
UK bank customers ready to quit over crime failures
Fintech

UK bank customers ready to quit over crime failures

Most UK bank customers would walk after anti-money laundering failures, as trust in account freezes and compliance delays now shapes provider choice.

By Karen Joy Bacudo • 4 min read • Sat, 23rd May 2026
NAB redesigns app & online banking for retail customers
Digital Transformation

NAB redesigns app & online banking for retail customers

Customers will spend less time hunting for bills and security settings as the bank rolls out a simpler mobile and online layout.

By Karen Joy Bacudo • 3 min read • Fri, 22nd May 2026
Vodafone launches EOFY sale with big handset discounts
Unified Communications

Vodafone launches EOFY sale with big handset discounts

Households facing tighter budgets may find relief in discounts of up to AUD $1,200 on iPhones, plus cheaper plans and broadband.

By Sofiah Nichole Salivio • 3 min read • Wed, 20th May 2026
emerchantpay adds Visa Instalments for UK merchants
Buy Now Pay Later

emerchantpay adds Visa Instalments for UK merchants

UK merchants could see fewer abandoned baskets as emerchantpay adds card-linked instalments at checkout for eligible Visa shoppers.

By Karen Joy Bacudo • 4 min read • Tue, 19th May 2026