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Customer retention Stories - Page 3

Global Stories

Customer retention stories

FIFA World Cup: Can sports bodies win fans with data?
Customer Relationship Management

FIFA World Cup: Can sports bodies win fans with data?

Disjointed ticketing, commerce and app data are making it harder for clubs to spot churn, target offers and boost matchday revenue.

By Billy Loizou • 6 min read • This month
Progress cuts ShareFile accessibility issues by 60%
Enterprise Resource Planning

Progress cuts ShareFile accessibility issues by 60%

Earlier testing and user feedback have cut accessibility defects in ShareFile by more than 60%, easing procurement for enterprise customers.

By Sofiah Nichole Salivio • 4 min read • Last month
Basware named Gartner Leader in accounts payable apps
Software-as-a-Service

Basware named Gartner Leader in accounts payable apps

Finance teams face tighter AP controls and fraud risks as Basware gains a second major analyst endorsement for its AI-driven platform.

By Karen Joy Bacudo • 4 min read • Last month
Your marketing problem isn't data overload, it's inaction
Digital Transformation

Your marketing problem isn't data overload, it's inaction

Most marketers still miss growth because insights rarely turn into timely action, leaving customer decisions slow and fragmented.

By Bridget Perry • 6 min read • Last month
KnowBe4 wins Frost & Sullivan email security award
Cloud Security

KnowBe4 wins Frost & Sullivan email security award

AI-driven phishing is forcing buyers to favour platforms that cut false positives and blend email defence with user training, Frost & Sullivan said.

By Mark Tarre • 4 min read • Last month
Plaud says ARR jumps to USD $100 million in two years
Software-as-a-Service

Plaud says ARR jumps to USD $100 million in two years

Pressure is mounting on AI groups to prove users will keep paying, after Plaud said recurring revenue hit USD $100 million in two years.

By Karen Joy Bacudo • 3 min read • Last month
Australia & New Zealand small firms lift marketing spend
Data Protection

Australia & New Zealand small firms lift marketing spend

Despite inflation and interest-rate pressure, most small firms are boosting marketing and AI use to win customers and protect revenue.

By Joseph Gabriel Lagonsin • 5 min read • Last month

Stories from Other Regions

Customer retention stories

Affinity MSP tops Australia in global MSP 501 ranking
Software-as-a-Service

Affinity MSP tops Australia in global MSP 501 ranking

The Melbourne-based provider's top-70 finish signals Australian MSPs can compete on recurring revenue, growth and business health globally.

By Joseph Gabriel Lagonsin • 5 min read • This month
Zoho doubles Adelaide headcount as growth shifts regional
Software-as-a-Service

Zoho doubles Adelaide headcount as growth shifts regional

Adelaide is now the centre of Zoho's Australian operations, after the software group doubled local staff as revenue and customers climbed.

By Sean Mitchell • 4 min read • This month
Klaviyo opens Composer beta & expands Customer Agent
Customer Relationship Management

Klaviyo opens Composer beta & expands Customer Agent

The move aims to help brands spot missed revenue and handle service queries from a single customer profile, rather than separate AI tools.

By Regine Laguilles • 4 min read • This month
Australian superannuation, at the crossroads, must embrace AI
Digital Transformation

Australian superannuation, at the crossroads, must embrace AI

With $310 billion sitting in dormant accounts, funds face rising churn and must use AI to keep members and assets in place.

By Josh Shipman • 4 min read • This month
Amazon Prime tops US loyalty rankings, study finds
Customer Experience

Amazon Prime tops US loyalty rankings, study finds

Rewards are now swaying 91% of US shoppers to buy again, with Amazon Prime, Walmart+ and Starbucks Rewards topping loyalty rankings.

By Sofiah Nichole Salivio • 4 min read • Last month
Securonix names Toby Weiss as Chief Executive Officer
Security Information and Event Management

Securonix names Toby Weiss as Chief Executive Officer

Rising alert volumes and staff shortages are pushing security teams towards AI tools that cut costs and speed investigations.

By Sofiah Nichole Salivio • 4 min read • Last month
Australian brands urged to rethink loyalty schemes
Customer Relationship Management

Australian brands urged to rethink loyalty schemes

Strained household budgets and rising use of AI search are forcing brands to offer clearer value if they want Australians to stay loyal.

By Karen Joy Bacudo • 4 min read • Last month
AI tools reshape US consumer loyalty, Amperity says
Data Protection

AI tools reshape US consumer loyalty, Amperity says

As AI recommendations shape shopping, 63% of US consumers say they would switch brands for a better offer, Amperity found.

By Sean Mitchell • 3 min read • Last month
Cognitiv says CTV lifts Fanatics lifetime value 19%
Gaming

Cognitiv says CTV lifts Fanatics lifetime value 19%

A shift towards behaviour-based targeting is helping sportsbook operators win customers more likely to stay and spend, boosting returns.

By Sean Mitchell • 4 min read • Last month
Wooden payment cards tempt UK consumers to switch banks
Fintech

Wooden payment cards tempt UK consumers to switch banks

A third of UK consumers say they would switch banks for a wooden card, as 68% express interest and many distrust green claims.

By Karen Joy Bacudo • 3 min read • Last month
Ellis Brigham cuts order enquiries by 14% with Ingrid
Digital Transformation

Ellis Brigham cuts order enquiries by 14% with Ingrid

The retailer also lifted order volumes by 24% last peak trading period, while fewer customer service queries eased pressure on its teams.

By Karen Joy Bacudo • 3 min read • Last month