SecurityBrief New Zealand - Technology news for CISOs & cybersecurity decision-makers
New Zealand

Customer retention Stories - Page 18

Global Stories

Customer retention stories

AI, social media & flexible payments to drive festive shopping
Crypto

AI, social media & flexible payments to drive festive shopping

AI, social media, and flexible payments like BNPL will shape festive shopping as 69% of consumers trust AI to assist their Black Friday and holiday purchases.

By Catherine Knowles • 4 min read • Fri, 14th Nov 2025
What do good cohorts actually look like?
Customer Experience

What do good cohorts actually look like?

PvX reveals most teams misjudge scaling, showing top cohorts reach >150% net ROAS by M12, highlighting consistency and long-term growth over fast payback.

By Zhen Jie Sim • 3 min read • Fri, 31st Oct 2025
PagerDuty appoints Callum Eade to accelerate APAC sales growth
Virtualisation

PagerDuty appoints Callum Eade to accelerate APAC sales growth

PagerDuty appoints Callum Eade as VP of APAC Sales to drive growth after the region's strongest quarterly performance in over three years.

By Melvin Hipolito • 2 min read • Tue, 21st Oct 2025
Wayflyer launches Hosted Capital to embed financing in apps
Fintech

Wayflyer launches Hosted Capital to embed financing in apps

Wayflyer launches Hosted Capital, enabling platforms to embed finance offers directly into apps, boosting revenue and easing access to funding for businesses.

By Kaleah Salmon • 2 min read • Fri, 17th Oct 2025
Sales streaming vs. sales seeking: How RevOps just became B2B's most important team
Customer Experience

Sales streaming vs. sales seeking: How RevOps just became B2B's most important team

RevOps teams now lead B2B sales success by uniting marketing and sales, boosting win rates by 59% and cutting GTM costs by 30%, says Boston Consulting Group.

By Yoni Tserruya • 6 min read • Thu, 9th Oct 2025
Teradata launches AI-driven customer intelligence package to boost CX
Data Analytics

Teradata launches AI-driven customer intelligence package to boost CX

Teradata launches Autonomous Customer Intelligence, an AI-driven package to transform customer data into real-time actions, boosting CX at enterprise scale.

By Melvin Hipolito • 4 min read • Wed, 8th Oct 2025
Teradata launches AI-driven customer intelligence for real-time CX
Data Analytics

Teradata launches AI-driven customer intelligence for real-time CX

Teradata launches Autonomous Customer Intelligence, an AI-driven software turning raw data into real-time customer actions to enhance experience and loyalty.

By Jed Nykolle Harme • 4 min read • Wed, 8th Oct 2025
Rob Tarkoff appointed CEO as Seismic enters next growth phase
Customer Experience

Rob Tarkoff appointed CEO as Seismic enters next growth phase

Rob Tarkoff has been appointed CEO of Seismic, succeeding co-founder Doug Winter, as the company enters a new phase of growth and innovation.

By Jed Nykolle Harme • 4 min read • Fri, 3rd Oct 2025

Stories from Other Regions

Customer retention stories

EMEA firms ramp up conversational AI to boost loyalty & trust
Data Protection

EMEA firms ramp up conversational AI to boost loyalty & trust

EMEA firms are rapidly deploying conversational AI, investing heavily to boost customer loyalty and trust despite legacy infrastructure challenges.

By Sean Mitchell • 3 min read • Tue, 18th Nov 2025
Tails.com partners with metapack to boost delivery efficiency
Data Analytics

Tails.com partners with metapack to boost delivery efficiency

Tails.com partners with Metapack to enhance delivery options and operational control, boosting service reliability as orders grow across the UK.

By Sean Mitchell • 3 min read • Fri, 14th Nov 2025
Three signs your company is heading for the customer support squeeze
Customer Experience

Three signs your company is heading for the customer support squeeze

Businesses face a customer support squeeze as rising effort, agent overload, and scale pressures threaten growth and customer loyalty.

By Simon Hayward • 4 min read • Wed, 12th Nov 2025
Exactly.com launches Apple Pay Express Checkout to cut cart abandonment
Crypto

Exactly.com launches Apple Pay Express Checkout to cut cart abandonment

Exactly.com has launched Apple Pay Express Checkout, letting UK merchants offer one-tap payments to reduce online cart abandonment and speed up sales.

By Kaleah Salmon • 3 min read • Wed, 5th Nov 2025
Forrester forecasts 30% cut in display ad spend by 2026
Customer Experience

Forrester forecasts 30% cut in display ad spend by 2026

Forrester predicts a 30% cut in display ad spend by 2026 as audiences shift to entertainment platforms and AI search reshapes marketing budgets.

By Shannon Williams • 4 min read • Thu, 30th Oct 2025
To tackle returns fraud, Aussie retailers need smarter - not stricter - policies
Customer Experience

To tackle returns fraud, Aussie retailers need smarter - not stricter - policies

Australian retailers face rising returns fraud yet must adopt smarter tech-driven policies over stricter rules to protect loyal customers and retain sales.

By Tim Robinson • 3 min read • Thu, 30th Oct 2025
Turning peak season buyers into lifetime customers
Customer Experience

Turning peak season buyers into lifetime customers

Australian retailers gear up for a $166 billion peak season, focusing on savvy inventory and loyalty strategies to turn seasonal buyers into lifetime customers.

By Nicole Buisson • 4 min read • Tue, 28th Oct 2025
Auxia unveils AI-native marketing platform with unified workspace
Customer Experience

Auxia unveils AI-native marketing platform with unified workspace

Auxia launches a redesigned AI marketing platform with a unified workspace, integrating content, decisioning, and insights for streamlined campaigns.

By Kaleah Salmon • 3 min read • Mon, 27th Oct 2025
Most Singapore banks fall short of brand promises, says Forrester
Customer Experience

Most Singapore banks fall short of brand promises, says Forrester

Forrester's Total Experience Score reveals most Singapore banks fail to deliver customer experiences matching their brand promises, with Citibank and DBS leading.

By Sean Mitchell • 4 min read • Thu, 23rd Oct 2025
Australian businesses urged to celebrate milestones for morale
Customer Experience

Australian businesses urged to celebrate milestones for morale

Research shows 79% of Australian small businesses linking milestone celebrations with better performance, yet only 21% take time to mark achievements.

By Catherine Knowles • 3 min read • Fri, 3rd Oct 2025