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Customer retention Stories - Page 16

Global Stories

Customer retention stories

B2B data cleansing: Improving business data quality
Data Protection

B2B data cleansing: Improving business data quality

Clean B2B data boosts marketing, sales and compliance; profiling, validating and standardising records cuts waste and sharpens decisions.

By Edmund Ng • 5 min read • Mon, 12th Jan 2026
Quiet quitting exposes the fragility of customer loyalty
Customer Relationship Management

Quiet quitting exposes the fragility of customer loyalty

Customers profess loyalty but quietly walk away over price, experience or ethics, exposing how fragile many brand relationships have become.

By Sean Mitchell • 4 min read • Fri, 9th Jan 2026
Freshworks hires Kady Srinivasan as AI era marketing chief
Software-as-a-Service

Freshworks hires Kady Srinivasan as AI era marketing chief

Freshworks names AI-focused marketer Kady Srinivasan as CMO to sharpen its global brand and go-to-market engine in crowded SaaS markets.

By Sean Mitchell • 4 min read • Thu, 8th Jan 2026
AI reshapes loyalty, super apps & customer engagement
Data Protection

AI reshapes loyalty, super apps & customer engagement

AI is transforming loyalty from points to real-time, personalised journeys as super apps and agentic engagement engines rapidly take hold.

By Shannon Williams • 5 min read • Tue, 30th Dec 2025
The email you almost sent: Why skipping verification costs you customers
Data Protection

The email you almost sent: Why skipping verification costs you customers

Skipping email verification can throttle your campaigns, wreck deliverability, and quietly bleed customers from every send you make.

By Edmund Ng • 5 min read • Tue, 30th Dec 2025
Data quality issues - Top causes and consequences
Data Analytics

Data quality issues - Top causes and consequences

Flawed, fragmented data is wasting time, money and AI potential; firms must fix ownership, visibility and tooling to restore trust.

By Edmund Ng • 5 min read • Mon, 22nd Dec 2025
Sage predicts trust & agentic AI will reshape channel
Software-as-a-Service

Sage predicts trust & agentic AI will reshape channel

Sage's Gretchen O'Hara says trust and agentic AI will determine which channel partners win, grow and keep customers by 2026.

By Sean Mitchell • 4 min read • Sat, 20th Dec 2025
UK drivers stick with older cars, switch insurers less
Data Analytics

UK drivers stick with older cars, switch insurers less

UK motorists cling to older, cheaper cars and shop around less for cover as easing premiums and cost pressures dampen insurer switching.

By Sean Mitchell • 5 min read • Fri, 19th Dec 2025
The hidden cost of dirty data in B2B-and how to fix it
Data Protection

The hidden cost of dirty data in B2B-and how to fix it

Dirty B2B data silently drains revenue; smart cleansing, automation and best practice can revive performance and protect your brand.

By Bobby Joseph • 5 min read • Thu, 18th Dec 2025
Black Friday returns surge threatens brands' profits
Unified Communications

Black Friday returns surge threatens brands' profits

Record Black Friday online sales risk hollowing out profits as soaring returns, refunds and BNPL queries squeeze retailers' margins.

By Sean Mitchell • 4 min read • Wed, 17th Dec 2025
Why address accuracy matters more than ever amid rising tariffs
Customer Experience

Why address accuracy matters more than ever amid rising tariffs

With tariffs climbing and margins squeezed, businesses are turning to precise address data to cut delivery costs and avoid customs delays.

By Edmund Ng • 5 min read • Tue, 16th Dec 2025
Supply chain failures cost consumer brands over USD $12bn
Data Analytics

Supply chain failures cost consumer brands over USD $12bn

Supply chain failures now cost consumer brands over USD $12bn a year, driving complaints, lost business and a scramble to boost resilience.

By Sean Mitchell • 4 min read • Mon, 15th Dec 2025
Twilio predicts stricter AI customer service rules by 2026
Digital Transformation

Twilio predicts stricter AI customer service rules by 2026

Twilio predicts Asia Pacific customer service will face strict AI transparency rules and mandatory bot disclosures by 2026.

By Shannon Williams • 5 min read • Fri, 12th Dec 2025

Stories from Other Regions

Customer retention stories

HowNow bets on vertical AI agents reshaping UK work
Software-as-a-Service

HowNow bets on vertical AI agents reshaping UK work

UK learning platform HowNow backs domain-specific AI agents to join teams as 'colleagues' by 2026, reshaping workflows and competition.

By Mark Tarre • 5 min read • Fri, 9th Jan 2026
CelcomDigi revamps ONE bundle with 5G, fibre & Disney+
Gaming

CelcomDigi revamps ONE bundle with 5G, fibre & Disney+

CelcomDigi debuts revamped ONE bundles with 500Mbps fibre, unlimited 5G mobile lines and Disney+ streaming for Malaysian households.

By Catherine Knowles • 4 min read • Tue, 30th Dec 2025
SquadStack.ai unveils in-app voice AI to cut drop-offs
Customer Experience

SquadStack.ai unveils in-app voice AI to cut drop-offs

SquadStack.ai launches in-app voice AI assistant to guide users in real time, aiming to curb high-intent drop-offs across key digital journeys.

By Catherine Knowles • 4 min read • Sat, 27th Dec 2025
Zoho unveils AI-powered spend & billing tools
Data Protection

Zoho unveils AI-powered spend & billing tools

Zoho launches AI-driven Zoho Spend and Zoho Billing Enterprise to give large firms tighter control of global spend and complex revenues.

By Sean Mitchell • 6 min read • Fri, 19th Dec 2025
Energy bills bite as SMEs turn to digital & AI tools
Data Analytics

Energy bills bite as SMEs turn to digital & AI tools

Energy bills surge for Australian SMEs as federal rebates end, driving cost cuts, delayed investment and a pivot to digital and AI tools.

By Shannon Williams • 5 min read • Wed, 17th Dec 2025