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Carrie Parker named Chief Marketing Officer at Medallia
Software-as-a-Service

Carrie Parker named Chief Marketing Officer at Medallia

Medallia has appointed Carrie Parker as its new Chief Marketing Officer, bringing over 25 years of experience from major firms including Cision and American Express.

By Melvin Hipolito • 2 min read • Tue, 25th Mar 2025
Qualtrics unveils AI tools to boost customer experiences
Data Analytics

Qualtrics unveils AI tools to boost customer experiences

Qualtrics has unveiled AI-driven updates to its XM for Customer Experience suite, promising businesses enhanced insights and tools to forge stronger customer connections.

By Melania Watson • 3 min read • Thu, 20th Mar 2025
Salesforce launches Agentforce 2dx to optimise AI workflows
Digital Transformation

Salesforce launches Agentforce 2dx to optimise AI workflows

Salesforce has rolled out Agentforce 2dx, a cutting-edge digital labour platform that integrates AI agents into business workflows for enhanced efficiency.

By Shannon Williams • 4 min read • Thu, 6th Mar 2025
Instant raises $18 million to expand eCommerce solutions
Customer Experience

Instant raises $18 million to expand eCommerce solutions

Instant, an eCommerce retention marketing platform, has secured $18 million in Series A funding, boosting its valuation to over $100 million.

By Catherine Knowles • 3 min read • Thu, 6th Mar 2025
Why Digital Customer Experience Will Define Business Success in 2025
Data Analytics

Why Digital Customer Experience Will Define Business Success in 2025

In 2025, the digital customer experience will be crucial for organisational success, as over 70% of APAC consumers may switch brands after a poor interaction.

By Rob Newell • 4 min read • Wed, 26th Feb 2025
Exclusive: How Constant Contact is empowering small businesses
Customer Experience

Exclusive: How Constant Contact is empowering small businesses

Constant Contact continues to empower small businesses with tailored marketing solutions, leveraging AI to enhance efforts for over 500,000 customers globally.

By Melania Watson • 4 min read • Thu, 20th Feb 2025
Linnworks partners with Swanky for ANZ retail solutions
Customer Experience

Linnworks partners with Swanky for ANZ retail solutions

Linnworks has teamed up with Swanky to launch a comprehensive retail platform, aiming to boost Australian and New Zealand retailers' online capabilities.

By Sean Mitchell • 2 min read • Thu, 20th Feb 2025
Cloud contact centre market grows, driven by demand for customer engagement
Digital Transformation

Cloud contact centre market grows, driven by demand for customer engagement

The global cloud contact centre market is set to soar to USD $26,846.9 million by 2024, driven by increasing demand for scalable customer engagement solutions.

By Catherine Knowles • 2 min read • Thu, 19th Dec 2024
Loop acquires Wonderment to boost eCommerce operations
Data Analytics

Loop acquires Wonderment to boost eCommerce operations

Loop has acquired Wonderment to improve eCommerce operations, offering Shopify merchants enhanced order tracking and returns management tools.

By Kaleah Salmon • 2 min read • Mon, 16th Dec 2024
Enhancing customer service through AI-powered personalisation
Data Analytics

Enhancing customer service through AI-powered personalisation

As 71% of consumers now demand personalised interactions, brands must embrace AI to enhance customer service and foster deeper connections.

By Emily Bristow • 7 min read • Wed, 4th Dec 2024
The role of a competitive offering in enhancing customer retention for MSPs
Customer Experience

The role of a competitive offering in enhancing customer retention for MSPs

As small and midsize businesses face growing cybersecurity demands, managed service providers must diversify offerings to enhance customer retention and competitiveness.

By Anthony Daniel • 4 min read • Mon, 2nd Dec 2024

Stories from Other Regions

How to reduce customer churn and remain profitable in 2025
Data Analytics

How to reduce customer churn and remain profitable in 2025

In a challenging economic landscape, Australian businesses must prioritise customer retention, leveraging data-driven strategies to combat rising churn rates.

By Carl Warwick • 4 min read • Mon, 3rd Mar 2025
Is your accounts team eroding your corporate brand?
Customer Experience

Is your accounts team eroding your corporate brand?

Companies risk eroding their brand reputation through poor debt collection practices, as accounts teams are crucial in shaping customer perception and trust.

By Mark Devlin • 5 min read • Mon, 3rd Feb 2025
UK retailers brace for surge in January returns frenzy
Customer Experience

UK retailers brace for surge in January returns frenzy

Retailers in the UK anticipate a colossal influx of returns, with Evri projecting four million gifts will be sent back as January kicks off.

By Kaleah Salmon • 3 min read • Mon, 13th Jan 2025
Vietnam launches first blockchain loyalty programme
Customer Experience

Vietnam launches first blockchain loyalty programme

SmartOSC and Avalanche are launching Vietnam's first blockchain-based loyalty programme, set to revolutionise customer engagement across the APAC region.

By Shannon Williams • 3 min read • Thu, 9th Jan 2025
Loop acquires Wonderment to enhance Shopify solutions
Customer Experience

Loop acquires Wonderment to enhance Shopify solutions

Loop has acquired Wonderment to enhance its commerce operations for Shopify merchants, combining AI insights with real-time shipment tracking.

By Catherine Knowles • 3 min read • Fri, 13th Dec 2024
Indosat partners with Nokia to boost Indonesia's 4G, 5G
Unified Communications

Indosat partners with Nokia to boost Indonesia's 4G, 5G

Indosat has teamed up with Nokia to enhance 4G and 5G networks across Indonesia, aiming to improve connectivity and drive digital transformation.

By Kaleah Salmon • 2 min read • Wed, 11th Dec 2024
Creating seamless borrower journeys: The automation revolution in customer experience
Data Analytics

Creating seamless borrower journeys: The automation revolution in customer experience

The lending sector is undergoing a transformation as automation enhances borrower journeys, enabling quicker decisions and personalised experiences like never before.

By Kris Costello • 5 min read • Wed, 4th Dec 2024