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Customer retention Stories - Page 15

Global Stories

Customer retention stories

Blackpearl ARR jumps 114pc to NZD $23.7m, eyes NZD $30m
Data Analytics

Blackpearl ARR jumps 114pc to NZD $23.7m, eyes NZD $30m

Blackpearl ARR surges 114pc to NZD $23.7m in record quarter, as data-led platform strategy puts NZD $30m target firmly in sight.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 29th Jan 2026
Ecommpay report warns checkout friction 'hits zero'
Fintech

Ecommpay report warns checkout friction 'hits zero'

Ecommpay warns shoppers now have zero tolerance for checkout friction, with failed payments driving cart abandonment and lost revenue.

By Sofiah Nichole Salivio • 4 min read • Wed, 28th Jan 2026
Exposing the risks of customer churn using a connected graph
Customer Relationship Management

Exposing the risks of customer churn using a connected graph

Australian firms are using connected graphs to uncover hidden churn risks, predicting departures earlier and sharpening loyalty strategies.

By Peter Philipp • 5 min read • Wed, 28th Jan 2026
Metro Singapore partners Eagle Eye on loyalty revamp
Digital Transformation

Metro Singapore partners Eagle Eye on loyalty revamp

Metro Singapore taps Eagle Eye to power its Treasured by Metro loyalty revamp, adding personalised, omnichannel rewards and promotions.

By Joseph Gabriel Lagonsin • 3 min read • Wed, 28th Jan 2026
Veeam appoints new leaders to drive data resilience push
Storage

Veeam appoints new leaders to drive data resilience push

Veeam reshapes its top team with three senior hires to sharpen its global data resilience, security and AI-driven growth strategy.

By Sofiah Nichole Salivio • 4 min read • Wed, 28th Jan 2026
EcoOnline names David Orstad Chief Customer Officer
Customer Experience

EcoOnline names David Orstad Chief Customer Officer

EcoOnline appoints David Orstad Chief Customer Officer to lead global customer functions and launch new managed services offering.

By Sofiah Nichole Salivio • 3 min read • Mon, 26th Jan 2026
Zepz buys Pomelo to add credit cards to remittances
Fintech

Zepz buys Pomelo to add credit cards to remittances

Zepz has bought fintech Pomelo to bolt credit cards and lending onto its remittance brands, deepening its push into cross-border finance.

By Mark Tarre • 3 min read • Thu, 22nd Jan 2026
Hyper-automation is here: how Australian subscription brands stay ahead
Software-as-a-Service

Hyper-automation is here: how Australian subscription brands stay ahead

Australian subscription brands are turning to hyper-automation to replace clunky billing, scale complex pricing and stay ahead of rivals.

By Tarik Faouzi • 4 min read • Thu, 22nd Jan 2026
Eagle Eye unveils AI tool for real-time retail offers
Customer Experience

Eagle Eye unveils AI tool for real-time retail offers

Eagle Eye has launched an AI-powered Personalised Promotions tool to deliver real-time, individual retail offers at massive scale.

By Mark Tarre • 4 min read • Wed, 14th Jan 2026
Klaviyo predicts AI voice shopping & smart returns
Digital Transformation

Klaviyo predicts AI voice shopping & smart returns

Klaviyo forecasts 2026 surge in AI voice shopping, automated returns and connected-device purchases reshaping how consumers buy.

By Mark Tarre • 4 min read • Tue, 13th Jan 2026

Stories from Other Regions

Customer retention stories

Vytalise launches Shopify Plus DTC store across Europe
Software-as-a-Service

Vytalise launches Shopify Plus DTC store across Europe

Vyta Health's Vytalise shifts from Magento to a Shopify Plus DTC platform, launching a subscription-led eCommerce push across the UK and EU.

By Sofiah Nichole Salivio • 3 min read • Fri, 30th Jan 2026
PushON unveils Connect to unify eCommerce marketing
Customer Relationship Management

PushON unveils Connect to unify eCommerce marketing

PushON launches Connect to unify fragmented eCommerce marketing, promising cross-channel insight and clearer links between spend and sales.

By Mark Tarre • 3 min read • Thu, 29th Jan 2026
StarHub unveils Lunar New Year 2026 bundle bonanza
Unified Communications

StarHub unveils Lunar New Year 2026 bundle bonanza

StarHub launches Lunar New Year 2026 bundles in Singapore, dangling HBO Max, broadband freebies and 5G line and device discounts.

By Mark Tarre • 3 min read • Mon, 26th Jan 2026
Indian banks pivot loyalty points to travel experiences
Fintech

Indian banks pivot loyalty points to travel experiences

Indian banks are overhauling loyalty schemes, swapping cashback for travel, lounges and lifestyle perks to lure Gen Z and affluent cardholders.

By Karen Joy Bacudo • 4 min read • Fri, 16th Jan 2026
WatchGuard launches Open MDR to unify MSP security
Firewalls

WatchGuard launches Open MDR to unify MSP security

WatchGuard unveils Open MDR, offering MSPs unified 24/7 threat detection and response across mixed security estates without tool rip-and-replace.

By Catherine Knowles • 3 min read • Fri, 16th Jan 2026
E2e-assure sees surge in UK-sovereign OT security demand
IoT Security

E2e-assure sees surge in UK-sovereign OT security demand

E2e-assure reports rising UK-sovereign OT security demand, adding 18 customers and multi-million revenue as regulation and risk intensify.

By Sean Mitchell • 4 min read • Fri, 16th Jan 2026
SaleCycle buys BEYABLE to build unified eCommerce stack
DevOps

SaleCycle buys BEYABLE to build unified eCommerce stack

SaleCycle snaps up French personalisation specialist BEYABLE to create a unified European eCommerce marketing and conversion platform.

By Mark Tarre • 3 min read • Wed, 14th Jan 2026
Ingram Micro on why Australian MSPs are betting on hyperautomation
Network Infrastructure

Ingram Micro on why Australian MSPs are betting on hyperautomation

Hyperautomation helps MSPs boost margins, overcome skills shortages and unlock new revenue by automating audits, compliance and network management.

By Melania Watson • 6 min read • Wed, 14th Jan 2026