Chatbots stories
Brands can now tailor automated service to their own rules as Klaviyo opens its Customer Agent AI tool to custom functions and integrations.
Merchants may need to adapt product data as AI assistants increasingly shape online shopping and determine which items appear first.
Retailers face a shift in trust as 64% of Gen Z shoppers buy on AI recommendations without checking other sources, a study finds.
Companies using AI for customer experience are cutting churn and lifting revenue, with Qualtrics saying richer feedback can triple insights.
Nearly half of IT help requests now land after hours, leaving staff waiting longer for routine fixes as flexible work reshapes support demand.
Compact language models from the Spain-based firm aim to ease offline AI deployment for mobile, industrial and defence users.
Poor data, ageing systems and tight regulation are leaving most bank AI projects stuck in pilots, despite heavy investment in the technology.
Businesses face rising compliance and security risks as SAS adds a single governance layer for AI models and agents across their life cycle.
Brands may need to rethink search spending as AI-driven visits from ChatGPT and similar tools convert almost three times better than Google traffic.
Users can now get help without leaving the app, as Amplitude's new assistant uses in-product data to guide and complete tasks.
Many large companies are making support harder to reach, with most failing to offer clear web, chat or phone access, a Parloa study found.
Retailers are using Google’s new AI suite to speed up shopping and support, with Bunnings already live and UCP adoption starting to grow.
Customers will build and manage AI agents in one place as Google Cloud folds Vertex AI services into Gemini Enterprise Agent Platform.
Poor service is driving customers away, with 45% of Australians saying one bad retail interaction would make them avoid a retailer.
The three-year spend will expand local cloud capacity, boost cyber defences and train millions of workers as demand for AI grows.
Canadian courts are treating AI mistakes as a human responsibility, after chatbot errors and false citations have already triggered damages and costs awards.
The rollout is intended to speed up admissions and student support at the medical school, where staff face rising pressure to respond quickly.
UK finance leaders see AI mistakes and opaque outputs as the main obstacle to wider use, with trust beating speed in a Bloomberg poll.
More than half of Americans used AI to manage money last year, as consumers increasingly expect financial apps to offer guidance, not just data.
More than half of small business leaders report higher productivity after adopting AI, with spending linked to savings of up to 10 hours a week.
