Chatbots stories
Businesses can now deploy AI agents faster and see queue issues live after 8x8 expanded its Platform for CX with new analytics and authentication tools.
Adults using ChatGPT can now name a trusted contact, giving OpenAI a new way to alert someone in serious self-harm cases.
The new layer is meant to help brands and retailers keep product data aligned as AI-led shopping and retailer requirements become more complex.
Businesses can now retain customer context across voice, messaging and AI hand-offs as Twilio broadens its engagement platform.
Businesses will be able to verify texts and calls more easily as RingCentral expands RCS, AI and Microsoft Teams support across key markets.
Brands can now tailor automated service to their own rules as Klaviyo opens its Customer Agent AI tool to custom functions and integrations.
Merchants may need to adapt product data as AI assistants increasingly shape online shopping and determine which items appear first.
Retailers face a shift in trust as 64% of Gen Z shoppers buy on AI recommendations without checking other sources, a study finds.
Companies using AI for customer experience are cutting churn and lifting revenue, with Qualtrics saying richer feedback can triple insights.
Nearly half of IT help requests now land after hours, leaving staff waiting longer for routine fixes as flexible work reshapes support demand.
Compact language models from the Spain-based firm aim to ease offline AI deployment for mobile, industrial and defence users.
Poor data, ageing systems and tight regulation are leaving most bank AI projects stuck in pilots, despite heavy investment in the technology.
Enterprise AI projects across Europe will move beyond pilots as the tie-up targets secure deployment inside core business processes.
Customer experience fails when networks falter, with outages, latency and weak security now directly affecting trust and churn.
Privacy regulators in Canada say the chatbot maker failed to obtain valid consent for training data, prompting ongoing oversight and reform.
Concern is growing over who controls AI decisions, even as 74% of UK consumers have used the technology in the past six months.
Rising missed card payments are straining UK collections teams, as FICO says AI could help lenders manage cases more efficiently and fairly.
Despite widespread trust and security fears, 15% of Singapore consumers have used autonomous AI in the past six months, EY found.
Australians are using AI heavily, but most still want clear labelling and sourcing before they trust its search and shopping advice.
Poor service is driving customers away, with 45% of Australians saying one bad retail interaction would make them avoid a retailer.
