Medallia launches Agile Research for advanced market insights
Medallia, Inc. unveils Medallia Agile Research, an advanced self-service market research tool integrated into its Experience Cloud, aimed at enabling fast, comprehensive surveys and data collection while preserving the integrity of an organisation's data history.
Workhuman launches Admin Hub enhancing Programme Managers' experience
Workhuman aims to drive efficiency in administrative tasks with the launch of Admin Hub, enabling Programme Managers to concentrate on organisational tasks and culture enhancement.
Scotland's COPFS boosts IT operations with Freshworks' Freshservice
Scotland's top prosecution service, COPFS, enhances IT support and management systems with vital aid from Freshworks Inc.'s Freshservice platform, greatly improving customer satisfaction and resolution times.
Westcon-Comstor launches PartnerCentral in eight new Asian markets
Westcon-Comstor has expanded its online marketplace, PartnerCentral, to eight additional Asian markets, offering multi-vendor hybrid solutions.
Dynatrace explores AI's role in 2024 channel landscape
Dynatrace VP foresees AI advancements in 2024 driving channel opportunities in security, sustainability and data quality.
Compliance is top concern in data management for 79% of ITDMs, reveals Cloudera study
Cloudera's research divulges compliance as the top worry of 79% of ITDMs handling data management, attributed to the use of point solutions.
Meta & Zitcha offer unprecedented retail ad reach through new venture
Meta and Zitcha are partnering to offer retailers access to a vast audience on Instagram and Facebook, revolutionising ad outreach on these platforms.
NTT DATA UK&I & eir partner to improve customer service with AI
NTT DATA UK&I and eir are set to transform customer experience in the telecommunication sector via a strategic AI partnership.
British Land introduces digital wallet access for London office building
British Land teams with SwiftConnect and HID to provide digital wallet access at Broadgate's 100 Liverpool Street office in London.
Konica Minolta Australia launches Insight Hub for enhanced IT services
Konica Minolta Australia launches the Insight Hub, a platform aimed at improving managed IT services and augmenting customer experiences.
Oracle boosts customer experience with generative AI in Cloud CX platform
Oracle adds generative AI capabilities to its Fusion Cloud Customer Experience platform to enhance customer service.
Infinity Works co-founder joins BINDER portal
Dan Rathbone, co-founder of Infinity Works, has joined BINDER, an online platform seeking to modernise how mortgage advisers serve clients.
Ramco Systems appoints senior leaders for its Global Payroll Business
Ramco Systems has appointed Paul Nikhil Prasad as Business Head of Managed Payroll Services to contribute to its HR and Payroll business growth.
What are the key trends that will shape the channel in 2023?
Growing trends towards self-service and increasing demands for rapid delivery are causing many businesses to rethink the way they service their clients.
Hazelcast launches beta release of new serverless offering
Hazelcast Viridian Serverless speeds up app development, simplifies provisioning, and enables integration of real-time data into applications.
How to overcome the digital experience dilemma - NICE
The global self-service technologies market is rapidly growing as consumer demand intensifies, creating a digital dilemma for businesses.
Delivering a compelling customer experience in the digital age
Delivering a positive customer experience in the digital age starts with a modern website, or risk losing customers.
Telstra Purple launches next gen hybrid cloud offering
Telstra Purple unveils the next generation Telstra Hybrid Cloud, a flexible and secure managed public and private cloud solution.
Macquarie Cloud Services makes Aussie first with new Azure portal
Macquarie Cloud Services has become the first provider in Australia to offer a self-service Azure optimisation portal, providing cost savings up to 26%.
Ivanti launches new integrated solutions to secure the 'everywhere workplace'
Ivanti introduces three integrated solutions: Ivanti Neurons for Secure Access, Ivanti Neurons for PPM, and Ivanti Neurons for GRC.
Darwin International Airport invests in Elenium Automation self-service solutions
Elenium Automation has been selected by Darwin International Airport to deploy its self-service technology and improve passenger experience.
Self-service in high demand for today’s enterprise customers
New survey highlights the growing demand for intuitive self-service solutions in customer service, says Frost - Sullivan.
Pure Storage launches channel incentives and updates
Pure Storage enhances partner incentives and offerings to drive subscription business growth. Includes Pure as-a-Service rebate and Portworx channel shift.
New Puppet report reveals key to DevOps success
Organisations that embrace platform models are more likely to succeed at scaling DevOps, according to Puppet's 2020 State of DevOps Report.