Self-service stories
![Story image](../../../../../uploads/story/2024/07/24/preview_techday_b6fa23f4ad552bbbd85f.webp)
Salesforce unveils fully autonomous AI customer service agent
3 days ago
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crm
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cx
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martech
Salesforce launches Einstein Service Agent, its first fully autonomous AI customer service agent, promising faster, precise resolutions and seamless human handovers.
![Story image](../../../../../uploads/story/2024/06/13/preview_techday_6510137ae96f92c1e7e8.webp)
Epicor buys KYKLO to enhance AI-driven ERP & digital sales
Last month
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martech
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erp
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epicor
Epicor acquires KYKLO to boost its AI-driven ERP vision, enabling manufacturers, distributors, and retailers to offer enhanced digital experiences and drive growth.
![Story image](../../../../../uploads/story/2024/06/05/preview_img-Tu1RHrhJe4YEH9TAUeAUUAaG.webp)
HID integrates U.ARE.U camera system with Amazon Rekognition
Last month
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hyperscale
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biometrics
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public cloud
HID integrates its U.ARE.U Camera Identification System with Amazon Rekognition, enhancing facial analysis and verification for self-service and POS environments.
![Story image](../../../../../uploads/story/2024/05/17/preview_img-Rlh0ebnEh925B8Bz6D0hpqiu.webp)
Rafay Systems enhances PaaS with GPU support for AI projects
Fri, 17th May 2024
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virtualisation
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paas
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iaas
Rafay Systems enhances its enterprise PaaS with GPU support and a new AI Suite to streamline AI project development, providing enterprises with advanced, efficient AI solutions.
![Story image](../../../../../uploads/story/2024/03/19/preview_img-pHk4Ux95NZwMFpwDpHgfzvit.webp)
Expanding artificial intelligence capabilities with NVIDIA Edify's 3D asset generation
Wed, 20th Mar 2024
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low-code
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software development
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content creation
NVIDIA Edify expands its artificial intelligence capabilities with 3D asset generation, sparking collaborations with Shutterstock and Getty Images to enhance creative control and input for visual AI interfaces.
![Story image](../../../../../uploads/story/2024/03/12/preview_img-4X90e3or4peF6nKFbMsvSGnE.webp)
Denodo esteemed as Leader in Enterprise Data Fabric by Forrester
Tue, 12th Mar 2024
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data analytics
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cx
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data science
Denodo Technologies earns the status of a Leader in Forrester's Enterprise Data Fabric wave report Q1 2024, applauded for its future-ready approach to data management.
![Story image](../../../../../uploads/story/2024/02/12/preview_img-TDSc3imvdxwfCYHG5JnNpFWF.webp)
Medallia launches Agile Research for advanced market insights
Tue, 13th Feb 2024
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data analytics
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cx
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martech
Medallia, Inc. unveils Medallia Agile Research, an advanced self-service market research tool integrated into its Experience Cloud, aimed at enabling fast, comprehensive surveys and data collection while preserving the integrity of an organisation's data history.
![Story image](../../../../../uploads/story/2024/02/02/preview_img-k6DwBjKPMGJwSmCOaO3DDhnO.webp)
Workhuman launches Admin Hub enhancing Programme Managers' experience
Fri, 2nd Feb 2024
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hcm
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feedback
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self-service
Workhuman aims to drive efficiency in administrative tasks with the launch of Admin Hub, enabling Programme Managers to concentrate on organisational tasks and culture enhancement.
![Story image](../../../../../uploads/story/2024/01/25/preview_img-L7ssK5u6NZVA26NyihtakWG8.webp)
Scotland's COPFS boosts IT operations with Freshworks' Freshservice
Fri, 26th Jan 2024
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uc
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data analytics
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rpa
Scotland's top prosecution service, COPFS, enhances IT support and management systems with vital aid from Freshworks Inc.'s Freshservice platform, greatly improving customer satisfaction and resolution times.
![Story image](../../../../../uploads/story/2023/12/12/preview_img-qwHEIBshd5DDLJ1NRQpZxm6d.webp)
Westcon-Comstor launches PartnerCentral in eight new Asian markets
Tue, 12th Dec 2023
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personal computing devices
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pc hardware
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software
Westcon-Comstor has expanded its online marketplace, PartnerCentral, to eight additional Asian markets, offering multi-vendor hybrid solutions.
![Story image](../../../../../uploads/story/2023/12/04/preview_img-eVjEifk8cZliQEDnNFFE8TMj.webp)
Dynatrace explores AI's role in 2024 channel landscape
Mon, 4th Dec 2023
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ai
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cleantech
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software development
Dynatrace VP foresees AI advancements in 2024 driving channel opportunities in security, sustainability and data quality.
![Story image](../../../../../uploads/story/2023/11/24/preview_img-yhvmLOl6N91LstLh1CPBqrkz.webp)
Compliance is top concern in data management for 79% of ITDMs, reveals Cloudera study
Fri, 24th Nov 2023
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risk & compliance
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data analytics
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ai
Cloudera's research divulges compliance as the top worry of 79% of ITDMs handling data management, attributed to the use of point solutions.
![Story image](../../../../../uploads/story/2023/11/17/preview_img-3fHJuNdSIRom37vZ8XZIhQmX.webp)
Meta & Zitcha offer unprecedented retail ad reach through new venture
Fri, 17th Nov 2023
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facebook
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instagram
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customers
Meta and Zitcha are partnering to offer retailers access to a vast audience on Instagram and Facebook, revolutionising ad outreach on these platforms.
![Story image](../../../../../uploads/story/2023/11/10/preview_img-QyJgpbpILSETDVXhNCFS8Cxc.webp)
NTT DATA UK&I & eir partner to improve customer service with AI
Fri, 10th Nov 2023
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uc
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cx
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martech
NTT DATA UK&I and eir are set to transform customer experience in the telecommunication sector via a strategic AI partnership.
![Story image](../../../../../uploads/story/2023/11/08/preview_london.webp)
British Land introduces digital wallet access for London office building
Wed, 8th Nov 2023
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cleantech
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personal computing devices
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london
British Land teams with SwiftConnect and HID to provide digital wallet access at Broadgate's 100 Liverpool Street office in London.
![Story image](../../../../../uploads/story/2023/10/23/preview_konica_minolta.webp)
Konica Minolta Australia launches Insight Hub for enhanced IT services
Mon, 23rd Oct 2023
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partner programmes
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edutech
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printing
Konica Minolta Australia launches the Insight Hub, a platform aimed at improving managed IT services and augmenting customer experiences.
![Story image](../../../../../uploads/story/2023/10/20/preview_oracle_ai.webp)
Oracle boosts customer experience with generative AI in Cloud CX platform
Wed, 20th Sep 2023
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uc
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cx
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martech
Oracle adds generative AI capabilities to its Fusion Cloud Customer Experience platform to enhance customer service.
![Story image](../../../../../uploads/story/2023/06/21/preview_Simon_Horsfall___Dan_Rathbone__Directors_at_BINDER_(2).webp)
Infinity Works co-founder joins BINDER portal
Tue, 20th Jun 2023
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ecm
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martech
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document management
Dan Rathbone, co-founder of Infinity Works, has joined BINDER, an online platform seeking to modernise how mortgage advisers serve clients.
![Story image](../../../../../uploads/story/2023/04/22/preview_collage(2).webp)
Ramco Systems appoints senior leaders for its Global Payroll Business
Fri, 21st Apr 2023
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uc
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surveillance
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cx
Ramco Systems has appointed Paul Nikhil Prasad as Business Head of Managed Payroll Services to contribute to its HR and Payroll business growth.
![Story image](../../../../../uploads/story/2022/11/17/preview_1646859736112.webp)
What are the key trends that will shape the channel in 2023?
Thu, 17th Nov 2022
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saas
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partner programmes
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restructure
Growing trends towards self-service and increasing demands for rapid delivery are causing many businesses to rethink the way they service their clients.