Self-service stories - Page 2

Five9 unveils AI Knowledge, the latest in its Genius AI Suite, designed to enhance customer experiences using Generative AI and comprehensive data insights.

Salesforce launches Einstein Service Agent, its first fully autonomous AI customer service agent, promising faster, precise resolutions and seamless human handovers.

Epicor acquires KYKLO to boost its AI-driven ERP vision, enabling manufacturers, distributors, and retailers to offer enhanced digital experiences and drive growth.

HID integrates its U.ARE.U Camera Identification System with Amazon Rekognition, enhancing facial analysis and verification for self-service and POS environments.

Rafay Systems enhances its enterprise PaaS with GPU support and a new AI Suite to streamline AI project development, providing enterprises with advanced, efficient AI solutions.

NVIDIA Edify expands its artificial intelligence capabilities with 3D asset generation, sparking collaborations with Shutterstock and Getty Images to enhance creative control and input for visual AI interfaces.

Denodo Technologies earns the status of a Leader in Forrester's Enterprise Data Fabric wave report Q1 2024, applauded for its future-ready approach to data management.

Medallia, Inc. unveils Medallia Agile Research, an advanced self-service market research tool integrated into its Experience Cloud, aimed at enabling fast, comprehensive surveys and data collection while preserving the integrity of an organisation's data history.

Workhuman aims to drive efficiency in administrative tasks with the launch of Admin Hub, enabling Programme Managers to concentrate on organisational tasks and culture enhancement.

Dynatrace VP foresees AI advancements in 2024 driving channel opportunities in security, sustainability and data quality.

Meta and Zitcha are partnering to offer retailers access to a vast audience on Instagram and Facebook, revolutionising ad outreach on these platforms.

Oracle adds generative AI capabilities to its Fusion Cloud Customer Experience platform to enhance customer service.

Dan Rathbone, co-founder of Infinity Works, has joined BINDER, an online platform seeking to modernise how mortgage advisers serve clients.

Ramco Systems has appointed Paul Nikhil Prasad as Business Head of Managed Payroll Services to contribute to its HR and Payroll business growth.

Growing trends towards self-service and increasing demands for rapid delivery are causing many businesses to rethink the way they service their clients.

Hazelcast Viridian Serverless speeds up app development, simplifies provisioning, and enables integration of real-time data into applications.

The global self-service technologies market is rapidly growing as consumer demand intensifies, creating a digital dilemma for businesses.

Delivering a positive customer experience in the digital age starts with a modern website, or risk losing customers.

Ivanti introduces three integrated solutions: Ivanti Neurons for Secure Access, Ivanti Neurons for PPM, and Ivanti Neurons for GRC.

New survey highlights the growing demand for intuitive self-service solutions in customer service, says Frost - Sullivan.