Nuance stories
How the evolution of AI will reshape cybersecurity
Mon, 6th May 2024
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malware
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firewalls
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phishing
From the foundations laid by Alan Turing to today's AI-mainstream force, discover how artificial intelligence is revolutionising cybersecurity, aiding defence and posing new challenges.
Chief Justice anticipates significant AI impact on law
Wed, 3rd Jan 2024
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ai
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law
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nuance
Supreme Court Chief Justice, John Roberts, urges careful implementation and underscoring the irreplaceable values of human judgement.
Customers would rather shop online than instore since lockdowns - Research shows
Fri, 9th Jul 2021
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fintechs
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online shopping
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online banking
Nuance Communications finds respondents would prefer to use apps or websites for shopping and banking over going into a physical shop or branch.
Microsoft spends $19.7b to acquire AI software firm Nuance
Tue, 13th Apr 2021
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ai
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healthtech
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microsoft
The acquisition enables Microsoft to capitalise on Nuance’s ‘decades’ of experience in both enterprise artificial intelligence (AI) and healthcare.
Bank Australia rolls out voice biometrics designed by Nuance
Thu, 1st Apr 2021
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uc
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biometrics
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fintechs
After a successful test rollout at the end of 2020, the bank is now offering voice-based biometric protection to all customers.
Nuance revamps AI authentication to protect seniors from fraud
Fri, 5th Jun 2020
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uc
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contact centre
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nuance
Nuance enhances Gatekeeper AI to better protect seniors from fraud, prioritising elderly callers in call centres amid rising cyber threats during COVID-19.
Nuance utilises AI to solve contact centre woes
Fri, 17th Apr 2020
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uc
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crm
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martech
Nuance has unveiled Voice-to-Agent, an AI-powered tool designed to alleviate the pressure on contact centres exacerbated by COVID-19 disruptions.
Nuance announces updates to biometric fraud detection offering
Thu, 10th Oct 2019
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uc
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biometrics
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ai
Nuance unveils upgrades to their biometric solution, enhancing fraud detection and customer authentication with AI-driven features and cloud-native scalability.
Nuance releases med-tech speech recognition in Aus
Tue, 20th Aug 2019
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ai
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mental health
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dragon naturally
Nuance is launching its speech recognition platform Dragon Medical One in Australia, saving clinicians time on updating records and documentation.
You only get one chance to make a first impression
Mon, 20th May 2019
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crm
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martech
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nuance
Regardless of where you come from one thing is for certain, businesses only get one chance to make a first impression.
Avaya and Nuance to deliver an AI-enhanced customer experience
Tue, 2nd Apr 2019
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uc
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cx
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martech
Avaya integrates conversational interfaces into its contact center solutions, improving self-service automation capabilities and customer experience.
Nuance biometrics fight back against fraud
Mon, 25th Mar 2019
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uc
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biometrics
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contact centre
Nuance Communications claims its biometric technology has thwarted over USD $1 billion in fraud, as fraud attacks via contact centres rise sharply.
Nuance aims to reinvent agent AI for the contact centre
Thu, 7th Mar 2019
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uc
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ai
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contact centre
Nuance Communications unveils a new technology bundle to revamp Agent AI, merging human agents and AI for an enhanced customer experience in contact centres.
Why voice biometrics will end the password era
Mon, 9th Jul 2018
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uc
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biometrics
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contact centre
Voice biometrics is a tried and tested security measure that more and more organisations are putting in place as more consumers ask for it.
Avaya announces A.I.Connect initiative to boost AI technologies for enterprise communications
Thu, 2nd Nov 2017
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uc
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ai
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contact centre
The company-led initiative brings together vendors and options to deliver AI capabilities into the contact centre and unified communication industry.
Datacom recognised for implementation of IP Australia's intelligent assistant, Alex
Fri, 22nd Sep 2017
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crm
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martech
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ai
Datacom’s intelligent assistant ‘Alexa’ has scooped an award at the 4th Annual Intelligent Assistant Awards in San Francisco this week.
Nuance announces strategic partnership with Lexmark for NZ
Wed, 17th May 2017
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partner programmes
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printing
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lexmark
Nuance has formed a strategic partnership with Lexmark to provide document imaging solutions in New Zealand and worldwide.
Nuance adds deep learning to enterprise speech recognition offerings
Tue, 9th May 2017
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microsoft
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nuance
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dragon
Nuance’s enterprise speech recognition solutions just got a little smarter with the addition of a next-gen speech engine, leveraging deep learning.
ANZ Bank to roll out voice biometrics for high value transactions
Mon, 3rd Apr 2017
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uc
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biometrics
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nuance
From mid-2017, ANZ customers will be able to use their voice to transfer more than $1000 through ANZ’s mobile apps.
5 steps to managing printing within businesses and reducing cost
Thu, 16th Mar 2017
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document management
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ecm
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martech
Printing can be an expensive exercise - fortunately, there are a number of opportunities to reduce the costs, in some cases dramatically.