Customer Support stories
Most Oracle Java users migrate to alternatives, says survey
Yesterday
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migration
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software development
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licensing
Being written now.
DeepL reveals next-gen language model for superior translations
3 days ago
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data privacy
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productivity
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google
DeepL unveils an advanced language model for superior translations and editing, setting new industry standards and offering businesses unmatched efficiency.
Sophos appoints Teresa Anania as new Chief Customer Officer
4 days ago
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ransomware
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firewalls
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network security
Sophos names Teresa Anania as new Chief Customer Officer to advance customer and partner success initiatives, enhancing cybersecurity solutions and services.
SnapLogic survey reveals crippling costs of outdated technology
Last week
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ai
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integration
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snaplogic
Legacy systems are costing businesses nearly USD $3 million annually, reveals SnapLogic. The integration of GenAI promises to alleviate 25% of workloads.
Why 'trust us, we’re an exchange!' simply isn’t good enough
Last week
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edutech
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blockchain
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data privacy
Trust is paramount in the crypto world. Exchanges must earn it through robust security, user education, and transparency to ensure a safe investment environment.
Siemens opens new Data Center hub in Chennai, India
This month
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dc
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hyperscale
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market
Siemens has unveiled a new 6,000 sq metre Center of Competence for Data Centers in Chennai, India, targeting APAC's booming market projected to hit USD $75 billion by 2025.
Leaseweb launches cost-effective Public Cloud service
Last month
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firewalls
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data protection
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storage
Leaseweb has launched a cost-effective Public Cloud service that is 30% cheaper than competitors, offering flexible, transparent pricing and robust performance.
Brightcove partners with FrightPix to launch niche streaming service
Last month
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personal computing devices
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smartphones
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apple
Brightcove partners with FrightPix to launch a free ad-supported streaming service focused on horror, thriller, and true crime content in the US.
Sendbird launches advanced AI chatbot for Shopify merchants
Last month
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cx
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martech
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commerce systems
Sendbird launches an AI chatbot for Shopify, powered by GPT-4o, enabling 4.6 million merchants to enhance customer interactions with no-code integration.
Unit4 launches Success4U to optimise ERP system deployments
Last month
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devops
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apm
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erp
Unit4 launches Success4U to optimise ERPx deployment, promising reduced costs and improved user experience through its 'Land, Adopt, Expand' strategy.
Xero unveils AI companion JAX to enhance accounting accuracy
Last month
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fintechs
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financial systems
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ai
Xero has revealed its AI-powered business companion, Just Ask Xero (JAX), to boost accuracy in accounting tasks, launching a beta in August.
SAP to acquire WalkMe for USD $1.5 billion in all-cash deal
Last month
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ai
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rpa
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m&a
SAP is set to acquire WalkMe for USD $1.5 billion in an all-cash deal, enhancing its business transformation toolkit and boosting AI capabilities.
Dell launches AI Factory to boost AI adoption & innovation
Tue, 21st May 2024
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data protection
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uc
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network infrastructure
Dell Technologies unveils the Dell AI Factory to accelerate AI adoption and innovation, offering an extensive AI portfolio and robust ecosystem partnership.
OliverIQ unveils B2B smart home service for comms service providers
Fri, 17th May 2024
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cx
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martech
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smart home
OliverIQ launches a SHaaS platform empowering CSPs such as telcos and ISPs to offer seamless smart home automation and 24/7 support under their own brands.
Brainfish nets AUD $3.85M to supercharge AI customer support expansion
Wed, 8th May 2024
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ai
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australian
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customer support
Australian start-up Brainfish has secured AUD $3.85M to amplify its AI-based customer support offering amid plans to expand internationally. The firm's growth soared by 65% in its first year.
Brightcove leverages Amazon's AI technology for customer service
Fri, 3rd May 2024
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hyperscale
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public cloud
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ai
Global streaming tech firm, Brightcove, partners with Amazon to utilise the artificial intelligence (AI) assistant, Amazon Q, to enhance customer service and boost efficiency.
AI forces major operational changes in Australian businesses
Mon, 29th Apr 2024
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martech
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cx
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cdp
Artificial intelligence (AI) is prompting 75% of Australian businesses to significantly change operational strategies within four years, a shift greater than the last 20 years, according to HubSpot.
Artificial Intelligence and the Retail Personalisation Revolution
Fri, 19th Apr 2024
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cx
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martech
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cdp
AI-powered retail personalisation is stepping up. Aiming for true one-to-one custom experiences, the industry leans into predictive AI, driven by robust data, to stay competitive.
Ivanti remodels security plan to set new industry precedent
Fri, 5th Apr 2024
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advanced persistent threat protection
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cybersecurity
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software development
Ivanti CEO, Jeff Abbott, unveils revamp of the firm's security model aimed at setting an industry standard amid increasingly sophisticated cyber threats.
FourKites uses Clari's AI for optimised operations & customer success
Mon, 1st Apr 2024
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digital transformation
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supply chain systems
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ai
Supply chain tech company, FourKites, maximises its revenue process and boosts operational efficiency through the adoption of AI-powered Clari's revenue platform.