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Customer Satisfaction Stories - Page 29

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Customer Satisfaction stories

Celonis & Emporix partner on AI-powered optimisation engine
Supply Chain

Celonis & Emporix partner on AI-powered optimisation engine

Celonis and Emporix unveil the AI-driven Emporix Orchestration Engine, promising real-time, end-to-end process optimisation with Celonis' Process Intelligence.

By Melania Watson • 3 min read • Mon, 15th Jul 2024
People are talking about RFID again… Here's why
Customer Experience

People are talking about RFID again… Here's why

RFID technology is making a retail comeback, thanks to cost reductions and multifunctional handheld readers, revolutionising inventory management and customer experience.

By Raghav Sibal • 4 min read • Fri, 12th Jul 2024
Fortinet recognised as Challenger in 2024 Gartner Magic Quadrant
Firewalls

Fortinet recognised as Challenger in 2024 Gartner Magic Quadrant

Fortinet has been named a Challenger in the 2024 Gartner Magic Quadrant for Single-Vendor SASE, highlighting its efforts in simplifying operations and enhancing security.

By Imee Dequito • 3 min read • Thu, 11th Jul 2024
74% view banking app crucial for provider loyalty – survey
Fintech

74% view banking app crucial for provider loyalty – survey

A new report reveals that 74% of digital banking customers in Australia and New Zealand consider their banking app crucial in choosing their bank.

By Shannon Williams • 3 min read • Thu, 11th Jul 2024
LexisNexis Risk Solutions launches Australian cloud facility
Biometrics

LexisNexis Risk Solutions launches Australian cloud facility

LexisNexis Risk Solutions debuts its first Australian cloud hosting facility, enhancing local risk orchestration services with advanced compliance solutions.

By Catherine Knowles • 2 min read • Tue, 9th Jul 2024
Roboyo names Ignasi Peiris as automation engineering manager
Digital Transformation

Roboyo names Ignasi Peiris as automation engineering manager

Roboyo appoints Ignasi Peiris as Automation Engineering Manager for Australia, aiming to bolster UiPath capabilities and drive hyperautomation in the region.

By Imee Dequito • 3 min read • Wed, 3rd Jul 2024
Vultr report reveals AI maturity drives business performance
Digital Transformation

Vultr report reveals AI maturity drives business performance

A new report by Vultr reveals 72% of enterprises are advancing in AI adoption, correlating AI maturity with enhanced business performance across sectors.

By Shannon Williams • 3 min read • Tue, 2nd Jul 2024
ReturnBear to launch reverse logistics solutions in the UK
Supply Chain

ReturnBear to launch reverse logistics solutions in the UK

ReturnBear expands into the UK, launching reverse logistics solutions on July 1 to help brands manage cross-border eCommerce returns efficiently.

By Kaleah Salmon • 3 min read • Tue, 25th Jun 2024
NICE's 2024 happiness index links AI to customer satisfaction
Unified Communications

NICE's 2024 happiness index links AI to customer satisfaction

NICE's 2024 International Happiness Index highlights a 78% consumer endorsement for AI in customer service to boost satisfaction and loyalty, urging businesses to adapt.

By Imee Dequito • 3 min read • Fri, 21st Jun 2024
Zyxel Networks' firewall solutions win top PUR survey accolade
Firewalls

Zyxel Networks' firewall solutions win top PUR survey accolade

Zyxel Networks' firewall solutions have topped the latest Professional User Ratings survey by techconsult, winning Champion status for superior security, user-friendliness, and reliability among SMBs.

By Kaleah Salmon • 3 min read • Wed, 19th Jun 2024
Accor partners with Stripe to streamline global payments
Customer Experience

Accor partners with Stripe to streamline global payments

Accor partners with Stripe to streamline payments across 5,600 global establishments, enhancing customer experience as Australia's tourism sector rebounds.

By Kaleah Salmon • 2 min read • Fri, 14th Jun 2024

Stories from Other Regions

Customer Satisfaction stories

Australian retail study shows gaps in unified commerce practices
Customer Experience

Australian retail study shows gaps in unified commerce practices

A new study reveals that only 42% of Australian retailers have adopted unified commerce, despite significant consumer demand for seamless shopping experiences.

By Sean Mitchell • 4 min read • Wed, 17th Jul 2024
Lion Parcel partners with Salesforce to boost AI-driven service
Digital Transformation

Lion Parcel partners with Salesforce to boost AI-driven service

Lion Parcel partners with Salesforce to enhance customer service using generative AI, reducing case resolution times by 73%.

By Melania Watson • 3 min read • Tue, 16th Jul 2024
New Relic launches AI-driven digital experience monitoring tool
Network Infrastructure

New Relic launches AI-driven digital experience monitoring tool

New Relic has unveiled the first fully-integrated, AI-driven Digital Experience Monitoring solution in Sydney, promising to prevent digital disruptions.

By Melania Watson • 3 min read • Thu, 11th Jul 2024
Hilary Oliver promoted to CCO to drive Tollring's strategy
Customer Experience

Hilary Oliver promoted to CCO to drive Tollring's strategy

Tollring has appointed Hilary Oliver as Chief Customer Officer to spearhead its customer success strategy, enhancing customer experience and retention.

By Imee Dequito • 3 min read • Wed, 10th Jul 2024
Driving efficiency: How AI is transforming automotive parts logistics
Data Analytics

Driving efficiency: How AI is transforming automotive parts logistics

AI is revolutionising the automotive parts logistics sector, boosting efficiency and reducing costs with advanced predictive analytics and automation tools.

By Cate Hull • 4 min read • Wed, 3rd Jul 2024
Sendcloud to acquire Italian shipping platform isendu by Q3 2024
Supply Chain

Sendcloud to acquire Italian shipping platform isendu by Q3 2024

Sendcloud is set to acquire Italian shipping automation platform isendu, enhancing services for over 1,000 online businesses by Q3 2024, pending regulatory approval.

By Kaleah Salmon • 3 min read • Tue, 2nd Jul 2024
Nebula Global ranked ninth on FEBE Growth 100 for 2024
Customer Experience

Nebula Global ranked ninth on FEBE Growth 100 for 2024

Nebula Global Services has landed ninth place on the FEBE Growth 100 list for 2024, applauded for its commitment to sustainable and ethical IT services.

By Melania Watson • 3 min read • Fri, 21st Jun 2024