Customer Interactions Stories - Page 7

Kiwi Stories

Customer Interactions stories

4G: 'Fast' is nothing, says Amdocs

With the advent of 4G mobile networks, the promise of a faster pipe for the internet is likely to become reality within months for Kiwi punters.

By Donovan Jackson • 3 min read • Fri, 9th Nov 2012

Global Stories

Customer Interactions stories

Customer Experience

NICE acquires LiveVox, bolstering customer experience with AI integration

NICE is set to acquire LiveVox, enhancing its CX services with integrated AI and proactive outreach capabilities.

By Sean Mitchell • 2 min read • Thu, 5th Oct 2023

Software-as-a-Service

Blackpearl Group launches innovative data service amid success

Four months after its listing on the NZX in December, Blackpearl Group (NZX: BPG) has had a solid start as a listed company - one of the few for 2022.

By Tom Raynel • 4 min read • Fri, 14th Apr 2023

Unified Communications

NICE announces the spring 2023 release of AI-powered CXone

NICE delivers AI-powered CX to accelerate smart self-service adoption while improving employee engagement and efficiency with the new release of CXone.

By Gaurav Sharma • 3 min read • Tue, 4th Apr 2023