SecurityBrief New Zealand - Technology news for CISOs & cybersecurity decision-makers
New Zealand

Customer Interactions Stories - Page 5

Global Stories

Customer Interactions stories

Forrester forecasts 4% rise in Australian tech spending for 2024
Agricultural Technology

Forrester forecasts 4% rise in Australian tech spending for 2024

Australia's tech spending is set to rise by 4% in 2024 despite formidable economic headwinds, according to Forrester's latest forecast.

By Kaleah Salmon • 2 min read • Thu, 1st Aug 2024
Exclusive: Smartsheet's VP talks all things AI and expansion
Generative AI

Exclusive: Smartsheet's VP talks all things AI and expansion

Smartsheet's VP for APJ, Nigel Mendonca, has revealed the company's AI innovations and expansion strategies, bridging global work management gaps.

By Melania Watson • 4 min read • Tue, 2nd Jul 2024
NICE named leader in IDC MarketScape for CXone Mpower launch
Unified Communications

NICE named leader in IDC MarketScape for CXone Mpower launch

NICE has been named a Leader in IDC MarketScape's 2024 Contact Center as a Service report, boosted by its new AI-powered CXone Mpower system.

By Sean Mitchell • 3 min read • Thu, 27th Jun 2024
BT Group strengthens partnership with ServiceNow to boost AI services
Customer Experience

BT Group strengthens partnership with ServiceNow to boost AI services

BT Group has expanded its strategic partnership with ServiceNow to enhance customer and employee experiences across all units.

By Shannon Williams • 3 min read • Fri, 21st Jun 2024
How to navigate the micro-macro dichotomy of GenAI
Customer Experience

How to navigate the micro-macro dichotomy of GenAI

Business leaders must balance generative AI's vast benefits with short-term deployment challenges to navigate its transformative yet complex potential.

By Sharryn Napier • 4 min read • Tue, 18th Jun 2024
Sendbird launches advanced AI chatbot for Shopify merchants
Customer Experience

Sendbird launches advanced AI chatbot for Shopify merchants

Sendbird launches an AI chatbot for Shopify, powered by GPT-4o, enabling 4.6 million merchants to enhance customer interactions with no-code integration.

By Kaleah Salmon • 3 min read • Fri, 14th Jun 2024
Airship unveils app enhancements to boost user engagement
Customer Experience

Airship unveils app enhancements to boost user engagement

Airship has unveiled new tools to boost app engagement, focusing on personalisation and zero-party data collection, revealed at Shoptalk Europe.

By Kaleah Salmon • 3 min read • Thu, 6th Jun 2024
NICE unveils advanced WFM solutions for digital integration
Unified Communications

NICE unveils advanced WFM solutions for digital integration

NICE has launched new workforce management tools aimed at integrating digital front and back-office tasks, enhancing efficiencies and bottom-line results.

By Tom Raynel • 3 min read • Fri, 31st May 2024
Medallia named leader in Forrester Wave for text analytics
Customer Experience

Medallia named leader in Forrester Wave for text analytics

Medallia has been named a leader in Forrester's Text Mining and Analytics Platforms Q2 2024, praised for its vision, innovation, and comprehensive AI-powered analytics.

By Shannon Williams • 3 min read • Fri, 31st May 2024
Salesforce enhances Service Cloud for unified customer care
Marketing Technologies

Salesforce enhances Service Cloud for unified customer care

Salesforce enhances Service Cloud with new features to unify data across digital channels, providing a seamless, personalised customer experience through their Einstein 1 Platform.

By Tom Raynel • 3 min read • Fri, 24th May 2024
Qualtrics and Bain & Company boost partnership to enhance customer experience
Customer Experience

Qualtrics and Bain & Company boost partnership to enhance customer experience

Qualtrics and Bain & Company are to broaden their partnership to spur customer experience innovation, merging Qualtrics' AI tech with Bain's customer experience methods for faster, cost-effective improvements.

By Catherine Knowles • 3 min read • Fri, 3rd May 2024
MongoDB launches pioneering AI Applications Program
Hyperscale

MongoDB launches pioneering AI Applications Program

MongoDB introduces the trailblazing MongoDB AI Applications Program, merging expertise with industry leaders to guide businesses.

By Shannon Williams • 3 min read • Thu, 2nd May 2024

Stories from Other Regions

Customer Interactions stories

Lion Parcel partners with Salesforce to boost AI-driven service
Digital Transformation

Lion Parcel partners with Salesforce to boost AI-driven service

Lion Parcel partners with Salesforce to enhance customer service using generative AI, reducing case resolution times by 73%.

By Melania Watson • 3 min read • Tue, 16th Jul 2024
Leaders speak on AI potential & ethical impacts ahead of AI Day
Unified Communications

Leaders speak on AI potential & ethical impacts ahead of AI Day

As AI Appreciation Day nears, industry leaders spotlight AI's transformative impact across sectors, calling for a balance between innovation, transparency, and customer benefit.

By Catherine Knowles • 4 min read • Mon, 15th Jul 2024
Taking the next step forward in the contact centre evolution
Unified Communications

Taking the next step forward in the contact centre evolution

Artificial intelligence is revolutionising Australian contact centres, enabling unparalleled personalisation and efficiency.

By Rod Lester • 4 min read • Thu, 30th May 2024
Lockeroom Gym partners with Pendula to enhance platform
Customer Experience

Lockeroom Gym partners with Pendula to enhance platform

Lockeroom Gym partners with Pendula to streamline customer interactions, enhancing the fitness experience for business executives.

By Melania Watson • 2 min read • Tue, 28th May 2024
Australian businesses struggle with AI amid data security fears
Customer Experience

Australian businesses struggle with AI amid data security fears

Poll reveals 34% of Australian firms view data security as a major hurdle in AI adoption, with 51% lacking a clear data management strategy.

By Shannon Williams • 3 min read • Tue, 21st May 2024
Let's dive in! Amperity's CTO on Gen AI as catalyst for digital transformation
Digital Transformation

Let's dive in! Amperity's CTO on Gen AI as catalyst for digital transformation

Amperity's CTO, Derek Slager, advocates for Gen AI as a game changer for digital transformation and urges companies to fully embrace this technology or risk lagging behind.

By Staff Writer • 5 min read • Thu, 2nd May 2024