Results:

CoreXM updates allow businesses to listen and act on the needs of their customers and employees and identify key business drivers.More

Businesses in the service economy are increasingly recognising the need to build trust and maintain agility in order to meet the challenges of a changing business environment. More

Ecosystm has brought on Capgemini, a consulting, digital transformation, technology and engineering services provider, as a digital partner to extend the company’s growth and digital experience plans.More

The integration connects workflows between Adobe Experience Platform and ServiceNow, improving personalization of customer experiences across all touchpoints, and brands can now deliver enhanced customer service capabilities.More

"If retailers haven’t made investments in the supply chain that ensure a seamless shopping experience that reflects the experience shoppers previously had in store or online prior to COVID-19, it’s clear that consumer expectations won’t be met."More

 In 2019 the organisation transformed its human capital management processes with the deployment of a Workday HCM solution.More

New research reveals that business to business customers expect personal service in an online chat, and this is a crucial element of customer experience.More

New customer experience technologies & tools could help organisations in many different ways.More

Locally, telco providers are leveraging customer experience analytics to build a 360-degree view of their customer journey across all channels and lines of business.More

Showing you’re scrupulous about how you collect, use and store customer information also has a positive impact on your customers’ experience with your brand and your bottom line.More

Remote working, charting business outlook and CX are covered in this piece filled with advice for operating in the world of the pandemic.More

The week ending 22 March saw a 20% increase in global tickets compared to the same period last year, says Zendesk, a customer relationship management company.More

Your reward for slow load times is a more fleeting interaction with your customer.More

Brighte has selected Nintex’s visual process mapping capabilities to help support its growth across Australia and the Philippines.More

A PagerDuty survey says that 42% of firms only uncover major technology issues from their customers. More

Empired (Intergen) won two CX awards as well as APAC Partner of the Year at the awards ceremony in Sydney. More

Recognised for Lifecycle and Adoption Services, and Architectural Excellence: Enterprise Networking.More

Will focus on 5G business services, data-driven customer experiences, and telecom core IT systems.More

40% of businesses leading in CX ‘significantly’ exceeded their 2019 business goals, according to the Adobe report.More

New research indicates that businesses are not meeting changing expectations, with only 17% of organisations in Asia Pacific saying customers rate brand experiences as fully satisfactory.More

The report highlights a key theme: that organisations are slow to respond to customer expectations.More

The combined company will immediately support over 2,000 brands with a global team of 1,500 employees spanning North America, Europe, and Asia.More

Verint Systems has expanded on its partnership with Adobe, as both companies look to support more personalised customer journeys. More

Organisations need to look at their customers in a completely new way as individuals that have unique needs and preferences.More