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Customer experience news stories - Page 2

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Artificial Intelligence
Uniphore and Probe CX partner to deliver enhanced CX solutions
The new global partnership will involve Probe CX leveraging Uniphore’s conversational automation platform to create enhanced solutions, which involve personalisation and automation.
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Artificial Intelligence
Adobe launches AI enhancements to Experience Cloud
Adobe announced new capabilities powered by Adobe Sensei, that are embedded throughout Adobe Experience Cloud.
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Customer experience
Streaming services and lessons for unrivalled customer experience
"To produce attractive content in a future shaped by digitalisation, first-class technological capabilities are a necessity".
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Customer experience
Over half of Aussie customers leave a website after page one
According to the 2022 Digital Experience Benchmark report, many customers do not make it past the halfway point on any given web page. 
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Cryptocurrency
Three eCommerce trends set to dominate in 2022
Digital commerce sales in Australia have jumped significantly due to pandemic business conditions. Regionally, digital commerce in APAC is expected to nearly double in size by 2025.
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Customer experience
Five ways to deliver the total experience to customers
It's a question that's been pondered over the decades, shrouded in mystery. How can organisations give customers what they really want?
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Data analytics
Adatree and Personetics bring data intelligence to finance
Adatree has partnered with Personetics, the provider of financial data analytics, to provide customers with a solution for financial data access and intelligence.
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Customer experience
Study reveals the new standard for customer experience
According to the study, 81% of organisations believe being able to measure CX along key points of the customer journey is important to their business strategy.
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Customer experience
Adobe unveils Real-Time Customer Data Platform improvements
Adobe has announced improvements to its CDP, which include a range of capabilities that will allow businesses to maximise the value of their customer data.
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Customer experience
Adobe expands ecosystem with new partners and tools
Adobe has announced the expansion of its ecosystem to include new partners and developer tools through Adobe Experience Cloud for customised experiences.
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Customer experience
Latest version of Appian low-code platform now available
Appian has released the latest version of the Appian Low-Code Platform, with enhancements that bring together process mining, workflow, and automation.
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Digital Marketing
Dotdigital report helps companies to better serve customers
Dotdigital has released a new report to help companies bridge the gap between what their customers expect of them and what they experience in reality.
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Artificial Intelligence
Uniphore makes additions to its flagship CX platform
Uniphore, the conversational automation specialist, has added new solutions to its flagship Conversational AI & Automation platform.
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Manufacturing
Midsized B2B manufacturers becoming customer-focused
SAP explains how midsized B2B manufacturers are becoming more customer focused.
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Customer experience
Three ways businesses can turn customers into advocates
Recent studies have found that 74 per cent of Australians see customer experience as one of the most important factors in their purchasing decisions.
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Digital Transformation
Four steps to creating a digital transformation roadmap
Companies are often split into two camps when it comes to technology maturity; those trying to accelerate technology and software delivery, and those drowning in technical debt.
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Remote Working
APAC businesses lead the world in customer experience investment
Due to a pandemic-induced surge in new digital consumers and behaviours, Asia Pacific businesses are set to outstrip other regions in CX investment in 2022.
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Customer experience
Adobe launches new mobile capabilities for better CX
Powered by Adobe Experience Platform, the additions mean brands can deliver tailored interactions across channels to their customers to build out experiences.
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Customer experience
NICE expands its strategic partnership with Google
NICE  has announced the expansion of its partnership with Google and the optimisation of CXone, its cloud native customer experience platform, for Chrome OS. 
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Customer experience
New study finds CX automation enables businesses to double revenue growth
The study found that growth is fuelled by businesses more than doubling their new leads year over year, with a reported 110% increase in new leads and a 94% increase in conversions compared to the previous year.
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Customer experience
Excellent CX requires first party data and robust strategies, survey finds
Brands must look at managing their data collection strategies, investment strategies, and deploying improvement in their identity management practices to reach, engage, and retain customers moving forward.
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Customer experience
A new way to test user experiences in Facebook, Metaverse, and VR
Video-based human insight company UserTesting has released new templates for its Human Insight Platform, enabling fast, opt-in feedback from any metaverse or virtual reality user, including those using Meta (formerly Facebook).
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Customer experience
Research finds more than half of APAC consumers think customer service is an afterthought
Zendesk's annual research has uncovered a gap between consumer expectations and company actions regarding customer service. 
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Customer experience
Retailers must step up omnichannel customer experience - Forrester report
Customers seek to engage with a unified brand or organisation across all touchpoints, regardless of whether they are offline or online.