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Customer engagement Stories - Page 29

Global Stories

Customer engagement stories

Granicus launches Engagement Cloud to boost public sector trust
Digital Transformation

Granicus launches Engagement Cloud to boost public sector trust

Granicus launches Engagement Cloud in Australia and New Zealand to help public sector boost trust through personalised, data-driven communication and services.

By Melvin Hipolito • 3 min read • Tue, 24th Jun 2025
NiCE & AWS deepen AI partnership to power CX automation
Unified Communications

NiCE & AWS deepen AI partnership to power CX automation

NiCE expands its AI partnership with AWS to enhance CXone Mpower, bringing advanced AI-powered automation to customer experience workflows at enterprise scale.

By Melvin Hipolito • 4 min read • Thu, 19th Jun 2025
Organisations boost customer education but face scaling hurdles
EduTech

Organisations boost customer education but face scaling hurdles

New research shows 92% of firms plan to expand customer education in 2025, despite facing challenges scaling programmes and measuring their impact.

By Kaleah Salmon • 4 min read • Wed, 18th Jun 2025
Adobe debuts AI tools for large-scale customer experience
Customer Experience

Adobe debuts AI tools for large-scale customer experience

Adobe launches AI-powered tools for Customer Experience Orchestration, enabling businesses to deliver personalised, scalable marketing across multiple channels.

By Sean Mitchell • 3 min read • Tue, 17th Jun 2025
Kip Compton appointed CEO as Fastly reaffirms 2025 guidance
Customer Experience

Kip Compton appointed CEO as Fastly reaffirms 2025 guidance

Kip Compton has been named CEO of Fastly, replacing Todd Nightingale, with the company reaffirming its 2025 financial guidance amid the leadership change.

By Melvin Hipolito • 3 min read • Tue, 17th Jun 2025
AI set to transform customer experience & loyalty in 2025
Digital Transformation

AI set to transform customer experience & loyalty in 2025

In 2025, AI will revolutionise customer experience, with 86% of US consumers recognising its value and a shift towards faster, digital-first service.

By Melania Watson • 3 min read • Tue, 17th Jun 2025
Experts reveal how AI Agents impact retail, shopping and customer loyalty
Customer Experience

Experts reveal how AI Agents impact retail, shopping and customer loyalty

AI agents will transform retail loyalty by acting as personal concierges, optimising offers, and demanding trust and transparency in shopping experiences.

By Jonathan Reeve • 4 min read • Mon, 16th Jun 2025
Newell Brands harnesses Adobe AI to boost content creation speed
Customer Experience

Newell Brands harnesses Adobe AI to boost content creation speed

Newell Brands boosts content creation speed by up to 75% using Adobe AI tools across brands like Sharpie and Rubbermaid, enhancing marketing efficiency.

By Melvin Hipolito • 4 min read • Fri, 13th Jun 2025
Upwind names Rinki Sethi Chief Security Officer amid growth
Firewalls

Upwind names Rinki Sethi Chief Security Officer amid growth

Upwind has appointed seasoned cybersecurity leader Rinki Sethi as Chief Security Officer to drive global security and support rapid growth.

By Jed Nykolle Harme • 2 min read • Fri, 13th Jun 2025
Salesforce unveils Marketing Cloud Next for AI-driven campaigns
Customer Experience

Salesforce unveils Marketing Cloud Next for AI-driven campaigns

Salesforce launches Marketing Cloud Next with autonomous AI agents to revolutionise marketing through personalised, two-way customer conversations across channels.

By Sean Mitchell • 4 min read • Thu, 12th Jun 2025

Stories from Other Regions

Customer engagement stories

Michelle Huff named Chief Marketing Officer at Alteryx
Data Analytics

Michelle Huff named Chief Marketing Officer at Alteryx

Alteryx has appointed Michelle Huff as Chief Marketing Officer to lead global marketing and boost its AI-driven data analytics platform's reach worldwide.

By Jed Nykolle Harme • 3 min read • Tue, 24th Jun 2025
RCS messaging surges in UK as iOS support & AI drive growth
Customer Experience

RCS messaging surges in UK as iOS support & AI drive growth

RCS messaging in the UK has surged 65% in 2024, boosted by Apple iOS support and AI, as brands enhance customer engagement with richer, interactive chat tools.

By Shannon Williams • 3 min read • Wed, 18th Jun 2025
Agentic AI market set to soar as firms drive automation growth
Customer Experience

Agentic AI market set to soar as firms drive automation growth

Agentic AI market set to grow from USD $7.28 billion in 2025 to over $41 billion by 2030, driving automation and transforming sectors from cybersecurity to customer service.

By Shannon Williams • 6 min read • Wed, 18th Jun 2025
Techcombank leads Vietnam with record brand equity & awards
Customer Experience

Techcombank leads Vietnam with record brand equity & awards

Techcombank tops Vietnam's banking sector with record Brand Equity Index scores and wins three Asia-Pacific Stevie Awards for innovation and marketing excellence.

By Kaleah Salmon • 4 min read • Wed, 18th Jun 2025
Australian consumers wary as AI delivers business benefits
Digital Transformation

Australian consumers wary as AI delivers business benefits

Australian businesses benefit from AI-driven customer engagement, yet 66% of consumers express exhaustion and seek greater trust and control over AI interactions.

By Melvin Hipolito • 4 min read • Tue, 17th Jun 2025
Upwind appoints Rinki Sethi as Chief Security Officer to drive growth
Firewalls

Upwind appoints Rinki Sethi as Chief Security Officer to drive growth

Upwind hires cybersecurity veteran Rinki Sethi as Chief Security Officer to boost global growth amid 4,000% revenue surge and product innovations.

By Melvin Hipolito • 3 min read • Fri, 13th Jun 2025
QSIC strengthens US growth with leadership hires & USD $25 million raise
Customer Experience

QSIC strengthens US growth with leadership hires & USD $25 million raise

QSIC boosts US growth with new leaders and a USD $25 million raise, aiming to expand its AI-driven in-store audio platform globally.

By Melvin Hipolito • 4 min read • Fri, 13th Jun 2025
Loyalty laggards: Expert reveals which APAC sectors struggle with tech innovation
Customer Experience

Loyalty laggards: Expert reveals which APAC sectors struggle with tech innovation

Airlines, fuel, and quick-service restaurants in APAC lag in loyalty programme innovation, hindered by legacy tech and limited reward systems, says expert.

By Aaron Crowe • 5 min read • Thu, 12th Jun 2025