CrowdStrike outage highlights tech flaws: experts demand better cybersecurity
The recent massive IT outage triggered by CrowdStrike’s attempted update of its Falcon Sensor has underscored vulnerabilities within the global tech infrastructure. This incident, which began on July 19, disrupted an estimated 8.5 million Microsoft Windows devices worldwide. Industry experts have weighed in on the implications and lessons from the event.
Nathan Wenzler, Chief Security Strategist at Tenable, highlighted the necessity for rigorous testing practices. He remarked, “Thorough testing and performing quality assurance before deploying software updates have been a best practice in cybersecurity for over 25 years. Firms often avoid investing in testing every update due to historically low incidences of failures, but incidents of this magnitude can prompt re-evaluation.” Wenzler’s comments point towards a potential industry shift where the cost-benefit analysis of testing versus risk may be reexamined by many organisations.
Beyond testing, the fiasco has also cast doubts on the sufficiency of cyber insurance as a primary strategy for mitigating financial repercussions. Wenzler noted, “Cyber insurance should complement, not replace, robust security measures and contingency planning." He referenced the calls for compensation, such as from Tony Fernandes of AirAsia, which highlighted the financial impacts and the responsibility of the parties involved. Concerns are arising about whether the “as is” nature of many software licensing agreements, which shift responsibility on customers for usage risks, can hold up in such significant outages.
The chaos began in Australia, where the infamous “blue screen of death” rapidly proliferated across Windows devices, impacting sectors ranging from finance and IT to manufacturing. The disruption was severe enough to cancel 2,600 flights in the U.S. and affect over 4,200 flights globally, which had to revert to manual check-ins.
CrowdStrike’s response involved issuing a patch and providing technical support, but the hardware demands meant manual intervention was often necessary. Organisations had to reboot each device into safe mode to eliminate the problematic updates. Microsoft’s subsequent solution facilitated automatic file deletion but required manual booting through WinPE via a USB drive—a laborious process that highlighted the need for speedier recovery methods.
Following this debacle, Tony Lin, Product Marketing Manager, Synology stressed the importance of a robust data backup and disaster recovery strategy. She outlined five key strategies to bolster data resilience and maintain business continuity: comprehensive backups, regular restoration drills, instant VM recovery, cross-platform restoration, and off-site backup and recovery.
The CrowdStrike incident has made it clear that reliance on single-platform solutions can pose significant risks. Lin pointed out, “In CrowdStrike's case, only one platform was affected. Businesses can minimise the risk of data loss by ensuring all data, applications, and systems can be recovered across multiple environments.” Moreover, the incident demonstrated the value of off-site backups, which could have mitigated downtime if companies had deployed such measures.
The CrowdStrike outage has been a stark reminder of the critical importance of comprehensive and thoroughly tested cybersecurity measures. It has thrust discussions about the adequacy of current protocols and infrastructures to the forefront of business and technology dialogues. As organisations around the globe continue to navigate the fallout, the lessons learned from this incident are likely to shape future policies and strategies aimed at safeguarding against similar disruptions.
