ConnectWise reveals cybersecurity updates and partnerships
Software company ConnectWise has unveiled new updates to its services, including a SentinelOne integration, and has highlighted the importance of cyber insurance for businesses at its IT Nation Secure conference.
ConnectWise general manager for cybersecurity Raffael Marty says MSPs who want to build a sound cybersecurity strategy to protect themselves and their customers from threat actors need to consider and act on many critical factors.
"Everything we've shared from our portfolio of integrated cybersecurity products and services, to our expansive partner program, to our new partnerships is designed to simplify this process and empower MSP owners to focus on growing their business while protecting their legacy," he says.
The company says its new partnership with ControlCase and Fifthwall Solutions provides the education, automation and rate-quote-bind assistance needed to help MSPs prepare for and procure insurance. This means it will eliminate dozens of steps they and their customers would otherwise have to take.
ConnectWise says ControlCase has built a ConnectWise Manage application that guides the MSP through a cybersecurity assessment. When partners and customers are ready, Fifthwall Solutions is then available to provide insurance quotes from over 35 providers.
ConnectWise says these improvements simplify the process and lead to a higher percentage of insurable MSPs and end customers.
The company also announced another solution already benefiting from the rapid innovation and modern engineering model of its new Asio platform - ConnectWise Risk Assessment (formerly known as Fortify Assessment).
It says while catering to the same use cases as the former versions, this new deployment on Asio is much easier to use and is well-suited for MSPs in pre-sales situations. For example, this will allow MSPs to send a link to their prospect or customer that will execute the assessment on their endpoint and present a risk report based on the findings.
ConnectWise's BrightGauge service now also features a SentinelOne Integration, allowing partners to create actionable security dashboards. The company says that by combining this information with their pre-existing data, MSPs can leverage the additional data to gain even more powerful insights into their security operations.
ITBoost, ConnectWise's best-in-class documentation solution, also now has a suite of standard operating procedures (SOPs) that support incident response and information security policies.
ConnectWise says new project templates in Manage, ConnectWise's business services management solution, allow for security onboarding, incident response and security alert handling. In addition to integrating security into its products, the company is also doing the inverse: integrating security products with ticketing and billing within its RMM and PSA solutions.
ConnectWise chief information security Patrick Beggs says cybersecurity threats are evolving at an alarming rate, causing changes that will significantly impact the MSP business model.
"When it comes to combating cyber threats, everyone - from MSPs to small businesses to vendors to governments - needs to step up their role," he says.
"ConnectWise is upping our infosec game, embracing a modern approach to cybersecurity to be proactive in our operations, being aggressive when it comes to discovery of application vulnerabilities prior to release, and defeating insider threats all before they damage the integrity of the organisation."
"We're infusing those ideas across our whole platform and feel fortunate to have such a tight community to discuss these concepts with at IT Nation Secure."