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Workforce Technology stories

Martyn

AI-era contact centres become strategic CX data hubs

Yesterday
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crm
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uc
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data protection
In 2026, AI turns the contact centre from a cost to a real-time intelligence engine, transforming CX into core competitive advantage.
Regina manfredi

Leadership will define the future of technology

4 days ago
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digital transformation
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cx
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martech
Women tech leaders are reshaping AI and the workplace, proving diverse leadership is now a core driver of innovation, resilience and growth.
Australian office pros handshake customer journey dashboard scene

MaxContact Australia rebrands as Kaizn in CX advisory shift

Last week
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uc
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data analytics
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digital transformation
MaxContact Australia rebrands as Kaizn, expanding into independent CX and contact centre advisory across Australia and New Zealand.
Modern office ai workflows chat support automating it hr tasks

ServiceNow unveils Autonomous Workforce & EmployeeWorks

Last week
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saas
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uc
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digital transformation
ServiceNow launches Autonomous Workforce and EmployeeWorks, pairing AI “specialists” with chat-based support to automate routine workplace tasks.
Moody nighttime office insider copying files digital security shield

Insider risk costs soar as AI reshapes workplace data

Last week
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data protection
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endpoint protection
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pam
Insider risk now costs organisations an average USD $19.5 million a year as AI reshapes data access and employee negligence drives losses.
Ciso hesitates at glowing deploy button in ai cyber soc

CISOs cautious as agentic AI adoption in security lags

Last week
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firewalls
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data protection
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manufacturing
CISOs slow-roll agentic AI in defence, even as they brace for more advanced, AI-boosted attacks and rising personal liability risks.
Modern australian green industrial landscape sunrise solar wind

Australian businesses ramp up spending on energy shift

Last week
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manufacturing
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data analytics
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power / energy
Australian firms plan to lift energy-transition capex as tech, AI and renewables drive momentum, but green skills shortages loom.
Ed creasey

Beyond technology: How leadership drives contact centre performance

Last week
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uc
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digital transformation
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cx
Amid rising AI and automation in contact centres, new research finds leadership, empathy and agent support now outmuscle technology alone.
Anz contact centre transformation cloud cx network illustration

MaxContact Australia rebrands as Kaizn in CX advisory pivot

Last month
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crm
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uc
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devops
MaxContact Australia has rebranded as Kaizn, shifting focus to independent CX and contact centre advisory across Australia and New Zealand.
Global map cloud network regions worldwide software customers

Zoho marks 30 years as paying customer base tops 1m

Last month
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saas
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crm
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digital transformation
Zoho hits 1m paying customers and 150m users worldwide as the 30-year-old software group posts 2025 growth in clients and revenue.
Busy new zealand cafe staff serving customers long hours summer

NZ SMEs lift hours while wage growth softens in January

Last month
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jobs
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productivity
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smb
New Zealand SMEs lifted staff hours but eased wage growth in January, leaning on existing rosters as they cautiously test post-holiday demand.
Ella ramsay

MYOB boosts contact centre insight with new analytics

Last month
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uc
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data analytics
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digital transformation
MYOB links its CX platform with Customer Science analytics, automating reporting and lifting contact centre satisfaction and resolution rates.
Nz office cloud hr and payroll integration flat illustration

Datapay & ELMO syncs HR & payroll for NZ employers

Last month
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saas
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digital transformation
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hcm
Datapay links with ELMO in New Zealand to sync HR and payroll data, targeting employers with complex compliance and governance needs.
Nz small business workshop flat illustration modern office scene

Spark & Icehouse launch free AI workshops for SMEs

Last month
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digital transformation
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ai
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icehouse
Spark and Icehouse will run free nationwide AI and productivity workshops to help New Zealand SMEs lift performance and overcome tech barriers.
Technical maintenance goes to the telecommunication

PowerX unveils AI tool to automate tower maintenance

Last month
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digital transformation
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erp
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ai
PowerX launches AI Maintenance to automate tower upkeep, cutting manual scheduling and dispatch costs for telecoms site operators.
Paul braughton

UKG names Paul Broughton Asia Pacific managing director

Last month
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digital transformation
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hcm
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erp
UKG appoints veteran HR tech executive Paul Broughton as Asia Pacific managing director to spearhead regional growth and customer expansion.
Dunc

Blue Yonder grows FY25 revenue & boosts AI supply chain

Last month
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robots
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digital transformation
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cx
Blue Yonder posts FY25 revenue of USD $1.42 billion as it expands AI-driven planning and warehouse tools to meet rising supply chain demands.
Untitled design 11

Cybage names Badhrinath Krishnamoorthy Global President

Last month
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digital transformation
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it services
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it industry
Cybage appoints industry veteran Badhrinath Krishnamoorthy as Global President to spearhead international growth and sharpen execution.
Genetec

Genetec report finds healthcare ramping up hybrid-cloud and AI security

Last month
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dr
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hybrid cloud
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cloud security
Healthcare providers are turning to hybrid cloud, AI and upgraded access control as rising assaults and break-ins reshape security priorities.
Ac mg 2001 1637 hi(2)

Avanade names Chris Howarth CEO as Caserta joins Microsoft

Last month
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data analytics
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digital transformation
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partner programmes
Avanade has appointed Chris Howarth as CEO, succeeding Rodrigo Caserta, who departs after 11 years to lead SME and channel for Microsoft.