Workflow automation refers to designing, streamlining, executing, and automating a series of tasks so that they can be easily spread among people and technologies to fit business needs.

It can involve and be a part of coding patterns, CRM, Artificial Intelligence, ERP software and a variety of other technological fields relating to enterprise digitisation.

Workflow Automation is essential in today's rapidly changing tech landscape. Its overall goal is to optimise and streamline processes to create better business outcomes.

Global Stories

Data Analytics

CFOs to gain margin points by backing AI strategically

Gartner says CFOs that back AI strategically could lift margins 10 points by 2029, as finance budgets rise and cloud ERP gains traction.

By Shannon Williams • 3 min read • 2 days ago

DevOps

OpenAI launches Symphony for coding agent workflows

OpenAI unveils Symphony, an open-source spec that turns issue trackers into agent control planes and boosted landed pull requests by 500%.

By Sean Mitchell • 4 min read • 2 days ago

Robotic Process Automation

Logitech expands MX software tools across more devices

Logitech widens Logi Options+ support for MX devices, adding one-key switching, more Actions Ring controls and new plugins for Microsoft Office and Slack.

By Sean Mitchell • 3 min read • 2 days ago

Fintech

InDebted founder steps back as chief executive search begins

InDebted founder Josh Foreman steps back from day-to-day leadership as the debt collection software group posts record growth and hunts a new Chief Executive.

By Mark Tarre • 4 min read • 2 days ago

Software-as-a-Service

Agiloft launches free Astra AI for contract analysis

Agiloft launches Astra with free AI contract analysis, promising legal, procurement, sales and finance teams data protection and usage-based access.

By Joseph Gabriel Lagonsin • 4 min read • 2 days ago

Data Analytics

SAS adds agentic AI tools to Customer Intelligence 360

SAS expands Customer Intelligence 360 with agentic AI tools for marketers, adding specialist agents to streamline journeys, searches and audience work.

By Joseph Gabriel Lagonsin • 4 min read • 2 days ago

Manufacturing

SAS adds Copilot & agentic AI tools to Viya platform

SAS expands Viya with AI assistants and agentic tools, including Copilot, MCP Server and an accelerator to bring governed AI into workflows.

By Joseph Gabriel Lagonsin • 4 min read • 3 days ago

Customer Relationship Management

Q4 launches AI-native CRM for investor relations teams

Q4 unveils AI-native CRM that lets investor relations teams search meeting data, log interactions and prepare briefings through natural language.

By Joseph Gabriel Lagonsin • 4 min read • 3 days ago

Document Management

Hyland appoints Tracy Roccasalva as Marketing Chief

Hyland names Tracy Roccasalva as Chief Marketing Officer to bolster its AI-led Agentic Enterprise push and expand in enterprise content management.

By Sofiah Nichole Salivio • 3 min read • 3 days ago

Software-as-a-Service

LION & OpenAI deploy ChatGPT Enterprise across business

Lion rolls out ChatGPT Enterprise to 2,500 staff in Australia and New Zealand, using AI for forecasting, production and sales support.

By Sean Mitchell • 3 min read • 3 days ago

Human Capital Management

TeamViewer adds AI scripting to Tia for IT support

TeamViewer rolls out AI scripting for Tia support agent, turning resolved IT tickets into reviewable automations for managed devices.

By Joseph Gabriel Lagonsin • 3 min read • 3 days ago

Data Protection

Harvey & Ansarada link up on deal document workflow

Harvey and Ansarada team up to connect virtual data rooms with legal AI, letting deal teams analyse documents while keeping permissions and audit trails intact.

By Joseph Gabriel Lagonsin • 4 min read • 3 days ago

Customer Experience

Adobe adds agent tools to Experience Manager Forms

Adobe rolls out agent-based tools for Experience Manager Forms, adding smarter creation, discovery and conversational completion features.

By Sean Mitchell • 4 min read • 4 days ago

DevOps

UiPath links Databricks data & expands Deloitte tests

UiPath deepens Databricks and Deloitte ties to push governed AI workflows and automated testing across enterprise data operations.

By Joseph Gabriel Lagonsin • 3 min read • 4 days ago

Stories from Other Regions

Software-as-a-Service

UK SMEs could save £10,000 by ditching software tools

UK SMEs could trim software bills by GBP £10,000 a year by scrapping unused subscriptions as AI agents reshape SaaS spending.

By Mark Tarre • 4 min read • 2 days ago

Data Protection

eir business inks ServiceNow deal for managed services

Eir business to shift managed services onto ServiceNow AI Platform in multi-million-euro deal targeting public sector, enterprises and SMEs.

By Karen Joy Bacudo • 4 min read • 2 days ago

Customer Relationship Management

UK businesses urged to rethink productivity amid AI shift

UK firms told to rethink productivity as AI, ERP and CRM reshape workflows, while experts warn gains depend on skills, governance and resilience.

By Sofiah Nichole Salivio • 6 min read • 3 days ago

Customer Relationship Management

OMS adds Curvestone AI compliance checks for mortgages

OMS rolls out Curvestone AI compliance checks for mortgages, giving brokers and lenders automated file reviews and audit trails across case workflows.

By Sofiah Nichole Salivio • 5 min read • 3 days ago