SecurityBrief New Zealand - Technology news for CISOs & cybersecurity decision-makers

Twilio stories

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Twilio unveils Unified Profiles & Agent Copilot for customised interactions
Last month
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cx
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martech
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mobility
Twilio introduces Unified Profiles and Agent Copilot to its Flex platform, using Segment's customer data to provide personalised, data-informed customer experiences and bolster employee productivity.
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How voice recognition technology can transform customer experience in Australia
Last month
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cloud services
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cx
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martech
Voice recognition technology is predicted to accelerate Australia's customer experience revolution, offering streamlined, secure, and personalised interactions across industries.
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Twilio strengthens leadership with key appointments in cloud communications
Last month
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cloud services
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microsoft
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public cloud
Twilio enhances leadership team with Thomas Wyatt as President of Segment and Inbal Shani as Chief Product Officer, reflecting data and AI focus.
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Redefining profit strategies in Australia: The impact of voice technology
Tue, 27th Feb 2024
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cx
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martech
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voice
Implementing systems that analyse and extract customer insights presents an invaluable opportunity to capitalise on an existing asset.
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Smishing scam utilising Amazon Web Services uncovered
Thu, 22nd Feb 2024
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cybersecurity
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web development
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twilio
SNS Sender uses Amazon's cloud services for 'smishing' scams, impersonating USPS notifications, according to cybersecurity firm SentinelLabs.
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Twilio's data report shows AI & quality data key for success
Wed, 21st Feb 2024
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big data
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data analytics
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bi
Twilio's latest data report highlights the crucial role high-quality data and AI integration play in enterprise growth, spurred by a booming trend of data-centric operations.
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How Australian businesses can transform customer interaction
Tue, 20th Feb 2024
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cx
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martech
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customer service
Enhancing digital interaction, including live chat and advanced voice solutions, can bolster customer loyalty and operational efficiency for Australian businesses.
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Call data: Australian businesses’ overlooked tool for superior CX
Thu, 15th Feb 2024
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cx
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martech
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voice
Often neglected, call data provides Australian businesses with crucial insights for refining their customer experience, with potential benefits like valuable competitive intelligence.
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Utilising AI voice technology to exceed Australian customer demands
Fri, 9th Feb 2024
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big data
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bi
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cx
Australian businesses employ AI voice technology to surpass customer expectations, transforming calls into actionable insights and personalising services.
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Neo4j names Kristen Pimpini as VP for Asia Pacific region
Tue, 30th Jan 2024
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bi
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big data
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data analytics
Neo4j appoints tech industry veteran Kristen Pimpini as VP for the rapidly expanding Asia Pacific region, who is predicted to enhance growth with his two-decade leadership experience.
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Twilio honours AI startups pushing innovation in customer engagement
Tue, 30th Jan 2024
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big data
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bi
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cx
Twilio honoured innovative startups utilising Generative AI and Twilio's suites to enhance digital communication for customer experiences in its AI Startup Searchlight awards.
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SentinelLabs exposes FBot malware targeting cloud, payment services
Mon, 15th Jan 2024
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cloud services
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saas
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public cloud
SentinelLabs details FBot, a distinct Python-based malware tool, focused on cloud and payment services. Unlike peers, FBot doesn't use Androxgh0st code.
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CustomerAI fuels next generation of customer relationships
Thu, 24th Aug 2023
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martech
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cx
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ai
Twilio has unveiled new CustomerAI solutions that it says will unlock the power of artificial intelligence for hundreds of thousands of businesses.
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Twilio to deliver new customer-aware generative AI
Mon, 7th Aug 2023
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cx
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martech
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ai
Twilio, the customer engagement platform, will enable companies to create personalised, customer-aware experiences powered by OpenAI.
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AWS, Twilio expand partnership, focus on AI capabilities
Thu, 27th Jul 2023
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public cloud
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cx
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cloud services
The extension of the longstanding partnership will place artificial intelligence capabilities at the fingertips of Twilio customers.
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APAC marketers welcoming end of third-party cookies - report
Wed, 5th Jul 2023
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advertising
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cookies
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digital marketing
APAC marketers embrace the phase-out of third-party cookies, recognizing the value of zero and first-party data, says Twilio research.
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Twilio unveils CustomerAI; expands Google Cloud partnership
Thu, 8th Jun 2023
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bi
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big data
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cloud services
Twilio unveils CustomerAI ahead of SIGNAL and simultaneously expands on its long-standing partnership with Google Cloud.
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Australian consumers report data-sharing concerns
Wed, 7th Jun 2023
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privacy
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data sharing
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digital marketing
Twilio reveals new research proving trust and transparency are cornerstones of building a sustainable data-sharing ecosystem for digital marketing in Australia.
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Consumers remain cynical about artificial intelligence
Fri, 5th May 2023
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cx
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martech
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ai
Businesses are eagerly embracing the potential for AI to provide personalised customer experiences, but consumers remain cynical.
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Investment in customer engagement drives revenue: Twilio
Thu, 30th Mar 2023
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big data
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data protection
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bi
Twilio’s annual customer engagement report finds customer engagement investments increase brands’ resilience by boosting revenue and improving customer loyalty.
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Rush to customer data platforms to drive efficient growth
Thu, 9th Feb 2023
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big data
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martech
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bi
Customer data platforms have become a cornerstone of the modern technology stack as companies move to leverage an explosion of consumer data.
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Australian shoppers want real-time interaction with brands
Fri, 28th Oct 2022
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accounting systems
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digital banking
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digital marketplace
Twilio’s survey shows lagging adoption in conversational messaging, an untapped opportunity for brands in the Australian market.
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Consumers want personalisation, but don't trust brands with their data
Fri, 24th Jun 2022
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big data
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bi
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data analytics
Customers expect personalisation during every brand interaction but they don't trust brands to keep their personal data secure and to use it responsibly.
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Twilio appoints Nicholas Kontopoulos as Asia Pacific & Japan marketing vice president
Fri, 3rd Jun 2022
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cx
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martech
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creative technologies
Twilio has appointed Nicholas Kontopoulos as Asia Pacific and Japan marketing VP to enhance regional business growth and be an innovative leader.