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Trust Stories - Page 10

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Trust stories

Enhancing customer experience with conversational AI
Customer Experience

Enhancing customer experience with conversational AI

Spark integrates advanced conversational AI to enhance customer experiences, focusing on empathetic interactions and leveraging existing technologies for efficiency.

By Amanda Springintveld • 3 min read • Wed, 5th Jun 2024

Global Stories

Trust stories

Brands & AI gear up for Olympics spotlight & challenges
Customer Experience

Brands & AI gear up for Olympics spotlight & challenges

Brands worldwide prepare to leverage the 2024 Summer Olympics' extensive visibility, with 41% of US adults poised to follow closely.

By Sean Mitchell • 3 min read • Tue, 16th Jul 2024
AI Appreciation Day and the age of Gen AI
Marketing Technologies

AI Appreciation Day and the age of Gen AI

Generative AI isn't just jargon—it's revolutionising IT. Explore its strategic value, cross-functional implementation, and trust-building transparency.

By Staff Writer • 6 min read • Mon, 15th Jul 2024
Freelance like a pro: Insider tips from millionaire freelancers on Fiverr
Microsoft

Freelance like a pro: Insider tips from millionaire freelancers on Fiverr

Millionaire Fiverr freelancers share pivotal tips on thriving in the freelance world, from skill development to client relationships. Here's how to excel.

By Fiverr • 5 min read • Wed, 10th Jul 2024
Safeguarding businesses against deepfake threats to employees
Unified Communications

Safeguarding businesses against deepfake threats to employees

As deepfake technology proliferates, businesses must safeguard employees against emerging scams, highlighted by a recent US$25 million fraud case in Hong Kong.

By Jayden Soh • 4 min read • Mon, 8th Jul 2024
Consumers demand transparent, reliable business communications
Marketing Technologies

Consumers demand transparent, reliable business communications

A new report by Esendex reveals consumer demand for transparent and reliable business communications, with many willing to share details for personalised services.

By Sean Mitchell • 3 min read • Fri, 28th Jun 2024
Kore.ai appoints Richard Oldham as Head of Pre-Sales for ANZ
Marketing Technologies

Kore.ai appoints Richard Oldham as Head of Pre-Sales for ANZ

Kore.ai names Richard Oldham as Head of Pre-Sales for Australia and New Zealand to enhance regional presence and provide robust technical support.

By Imee Dequito • 3 min read • Tue, 25th Jun 2024
Business leaders show mixed trust in Apple & OpenAI AI tech
Generative AI

Business leaders show mixed trust in Apple & OpenAI AI tech

New research reveals mixed trust levels among business leaders toward AI tech from Apple and OpenAI, with privacy concerns affecting Apple's standing.

By Sean Mitchell • 2 min read • Tue, 18th Jun 2024
Industry reactions to Apple Intelligence debut at WWDC
Private Cloud

Industry reactions to Apple Intelligence debut at WWDC

At WWDC, Apple unveiled Apple Intelligence, enhancing Siri with deeper AI integration for personalised user interaction.

By Shannon Williams • 4 min read • Tue, 18th Jun 2024
NICE recognised as top employer by Great Place To Work
Unified Communications

NICE recognised as top employer by Great Place To Work

NICE has been certified by Great Place To Work for 2024, with 84% of employees praising it as a great place to work, far surpassing Australia's 56% average.

By Sean Mitchell • 2 min read • Tue, 18th Jun 2024
Employees report increased positivity towards AI in the workplace
Generative AI

Employees report increased positivity towards AI in the workplace

A new Avanade report reveals Microsoft Copilot for M365 boosts workplace communication and creativity but raises concerns over transparency and original thinking.

By Catherine Knowles • 4 min read • Mon, 17th Jun 2024

Stories from Other Regions

Trust stories

How PayTo is changing the payments game for telcos
Unified Communications

How PayTo is changing the payments game for telcos

PayTo is revolutionising payments for Australian telcos, offering faster processing, lower costs, and enhanced customer trust, setting a new industry standard.

By Chris Ponton Dwyer • 5 min read • Fri, 21st Jun 2024
Singapore to unify SMS Sender ID for government messages
Email Security

Singapore to unify SMS Sender ID for government messages

Singapore will introduce a unified SMS Sender ID, gov.sg, for all government messages by 1 July 2024, to enhance communication security and public trust.

By Kaleah Salmon • 2 min read • Tue, 18th Jun 2024
More than half of Australian workers distrust AI data
Marketing Technologies

More than half of Australian workers distrust AI data

New Salesforce research reveals that 52% of Australian office workers struggle with AI, reflecting widespread data mistrust and a need for human oversight.

By Shannon Williams • 3 min read • Thu, 13th Jun 2024
Hospitality sector lags in digital finance transformation
Digital Transformation

Hospitality sector lags in digital finance transformation

A report by Xledger reveals only 3% of UK hospitality businesses have fully digitised their finance systems, citing fears and outdated tech as key barriers.

By Shannon Williams • 3 min read • Fri, 7th Jun 2024
UK managers see AI benefits despite data security concerns
EduTech

UK managers see AI benefits despite data security concerns

86% of UK managers believe AI can boost their effectiveness, but concerns about data privacy persist, with 33% expressing reservations.

By Shannon Williams • 3 min read • Fri, 7th Jun 2024
Report reveals growing interest in crypto among Australians
EduTech

Report reveals growing interest in crypto among Australians

Over a quarter of Australians are showing an interest in cryptocurrency, with 9% holding digital assets in the last year, reveals new research by Finder and Coinbase.

By Catherine Knowles • 4 min read • Wed, 5th Jun 2024