ServiceNow stories

Adelaide's Duco joins ServiceNow Partner Program, appointing Sean Sounes to lead ServiceNow solutions and bolster digital transformation across APAC.

Abacus Group has acquired managed security firm Entara, boosting its global cybersecurity services with AI-driven incident response for financial clients.

KPMG has launched Workbench, an AI platform powered by Microsoft Azure, aiming to transform client services with multi-agent intelligence and secure data control.

UK organisations' AI maturity score dropped 9 points to 35 despite rising investments and over 100 AI projects launched by 56% of businesses surveyed.

ServiceNow rolls out its secure SPP-SG AI platform in Singapore, partnering with Nanyang Polytechnic to boost AI skills and support public sector innovation.

CIOs resist SAP’s S/4HANA upgrade deadline, citing high costs and risks, while exploring third-party support and innovation beyond the vendor’s roadmap.

Snowflake launches Openflow, a service enabling rapid, seamless data integration to accelerate AI initiatives across diverse enterprise ecosystems.

Specops Software updates its Secure Service Desk for Cloud to support native Entra ID, boosting identity verification for cloud, hybrid, and on-premises users.

UKG and ServiceNow join forces to integrate AI, streamlining HR and payroll to boost productivity and ease administrative burdens across industries.

Boomi has secured its position as a Leader in Gartner's iPaaS Magic Quadrant for the 11th consecutive year, marking the longest streak in the report's history.

Ensono has adopted Red Hat Ansible Automation Platform, saving over 210,000 IT hours and enhancing operational efficiency across its business.

Juniper Networks and ServiceNow have partnered to integrate AI-powered networking and telecom management, boosting automation for enterprises and MSPs.

UK consumers remain sceptical about AI's ability to provide emotionally intelligent customer service, with only 55% believing it can recognise emotions.

Xensam launches DataBridge, enhancing software asset management with $40m funding and SOC 2 Type 2 compliance for better enterprise IT visibility.

Josys has unveiled Josys AI, an AI-driven suite to streamline SaaS management, enhancing security and reducing IT workload across organisations.

Fujitsu has been named a leader in the 2025 ISG Provider Lens ServiceNow report for Asia Pacific, excelling in consulting, managed services and innovation.

Okta has named Mike Reddie as VP and GM for Australia and New Zealand to lead growth and enhance cybersecurity amid rising AI threats.

KPMG launches AI Trust services with ServiceNow to help firms improve AI governance, risk management, and compliance across all stages of AI adoption.

Teradata will integrate its analytics platform with ServiceNow’s Workflow Data Fabric, enhancing AI-driven workflows for joint customers by late 2025.

NICE and ServiceNow partner to launch an AI-powered platform by Q4 2025, uniting customer service and enterprise operations for faster, seamless fulfilment.