Service Cloud stories - Page 2
Dubber and Virgin Media O2 expand unified comms partnership
Fri, 3rd Mar 2023
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uc
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data analytics
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partner programmes
The expanded partnership gives customers an increased range of mobile recording services and access to connected systems via one platform.
Vonage adds Salesforce Shield Security in its contact centre
Fri, 6th Jan 2023
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data analytics
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digital transformation
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martech
The solution adds additional business compliance and security features, optimizing customer engagement from a single platform.
Salesforce introduces new Customer 360 innovations
Thu, 15th Sep 2022
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crm
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uc
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data analytics
Salesforce has introduced new Customer 360 innovations, which are set to provide companies with better automation and intelligence technologies.
Salesforce announces new innovations for financial services
Tue, 5th Jul 2022
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data analytics
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uc
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fintechs
Salesforce launches AI-powered financial services, offering targeted automation for better customer service and operational efficiency.
Ready for anything with the PagerDuty Operations Cloud
Wed, 15th Jun 2022
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devops
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apm
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risk & compliance
PagerDuty's Operations Cloud has introduced new automation capabilities and integrations to help teams navigate increasing digital complexity.
Salesforce announces new service and marketing innovations
Fri, 8th Apr 2022
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data analytics
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hyperscale
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public cloud
Salesforce has announced a range of new service innovations, utilising AI and cloud intelligence for better customer experiences.
Salesforce and DocuSign bring AI into contract process
Thu, 28th Oct 2021
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data analytics
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martech
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cdp
Salesforce and DocuSign expand their partnership to build joint solutions that automate the contract process and improve collaboration with Slack.
OpenText integrates further with Salesforce and Microsoft 365
Tue, 26th Oct 2021
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saas
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data analytics
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martech
OpenText releases its most comprehensive update to the OpenText Content Cloud as part of the Cloud Editions 21.4 launch at OpenText World.
Barracuda launches cloud-native SASE platform for better data security
Thu, 23rd Sep 2021
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firewalls
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network infrastructure
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network security
Barracuda Networks has launched its cloud-native SASE platform, allowing businesses to control data access from any device.
Salesforce announces new AI-powered workflows in Service Cloud
Fri, 10th Sep 2021
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crm
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uc
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devops
The new workflows enable customer service teams to predict, route and solve customer needs, and offers new digital contact centre innovations.
Cloud Storage-as-a-Service: The new approach to mass capacity data storage and management
Wed, 8th Sep 2021
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storage
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multi-cloud
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data management
Storage-as-a-service cloud solutions for multicloud deployments will be critical to ensuring higher availability of data and resilience.
Salesforce announces the acquisition of Slack
Thu, 22nd Jul 2021
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crm
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data analytics
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martech
Salesforce acquires Slack, creating a powerful alliance to deliver the next generation of digital apps and workflows for business.
Latest VMware cloud management updates focus big on automation
Thu, 20th Aug 2020
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virtualisation
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devops
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it automation
VMware adds AI and self-driving features to its vRealize cloud management portfolio, supporting DevOps principles and automation.
Talend updates to cloud data product for improved intelligence
Tue, 3rd Mar 2020
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data analytics
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digital transformation
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martech
Talend launches Winter 20 version of Talend Data Fabric, enhancing data intelligence with AI features, new cloud connectivity, and automated data scoring.
Accenture acquires Australian consultants, Apis Group
Mon, 2nd Dec 2019
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accenture
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m&a
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apis group
The firm works with some of Australia’s largest federal public service organisations, providing a range of services.
Kenyan ICT provider first in Africa to embrace Open Compute Project
Tue, 3rd Sep 2019
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hyperscale
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open compute project
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cloud services
Atlancis Technologies pioneers OCP use in African ICT, enhancing innovation for its cloud platform, Servannah.
The questions ANZ businesses need to ask before diving into SaaS
Wed, 13th Mar 2019
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saas
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opinion
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rimini street
SaaS drives IT spend in ANZ with promises of lower TCO and easy deployment, but buyers should tread carefully.
Talend announces data loading for Microsoft Azure
Mon, 11th Feb 2019
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public cloud
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cloud services
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microsoft
Talend's Stitch Data Loader now supports Azure SQL Data Warehouse, offering a convenient way to import data into a cloud data warehouse in minutes.
Deloitte bolsters AWS offerings with CloudinIT
Mon, 19th Nov 2018
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hyperscale
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network infrastructure
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public cloud
Deloitte expands AWS services with CloudinIT team on board, enhancing Salesforce expertise and boosting Deloitte Digital in NZ from February 2019.
Exclusive: The future of AI as a business tool
Mon, 23rd Jul 2018
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uc
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digital transformation
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martech
Recently I had the opportunity to discuss the implications and implementations of AI within enterprise with Bluewolf ANZ MD Gavin Diamond.