Quality Management stories - Page 4

Atturra has announced the acquisition of Kettering Professional Services, a specialist ERP solutions provider focusing on local manufacturing.

Enghouse Interactive highlights the benefits of integrating contact centres with Microsoft Teams, including omni-channel routing and quality assurance.

According to NICE inContact, the AI models are able to help guide agents at the point-of-service, boosting customer satisfaction in real time.

Winter 2021 features provide integrated solutions from a single provider, both from 8x8 itself and from partners including Verint.

Work-from-anywhere contact centres need quality control mechanisms to ensure a consistent customer experience, according to NICE.

Procore has launched Safety Essentials for construction companies in Australia and New Zealand, providing compliance support and pre-built forms.

Offers 100% customer interaction coverage even in a work from home environment and provides an automated report on a programmable scorecard.

8x8 has added Voice for Microsoft Teams to enable enterprise cloud telephony, keeping the Teams experience unchanged for end users.

Records, transcribes and analyses all communications through MS Team to ensure compliance, storing it all in the cloud.

NICE inContact is offering its CXone@home solution for free for 60 days, providing workforce engagement and optimisation capabilities for remote workers.

Verint was found to a market share 30% higher than its closest competitor across all contact centre technologies.

Kyocera says its efforts to increase sustainability and reduce greenhouse missions are part of the 'Kyocera philosophy'.

The rise in omnichannel communication will be a large contributor to this growth, says Fortune Business Insights.

Vertiv has achieved ISO 14001:2015 certification for environmental management across its ANZ offices and warehouses, enhancing its sustainability credentials.

The new products and partnerships are designed to bring new levels of manufacturing predictability and quality to customers scaling to full production.

Applitools launches Ultrafast Visual Grid, an AI-powered testing platform, aiming to revolutionise app quality assurance with low-code, ultrafast capabilities.

Advanced analytics techniques for customer care are finally moving from the lab to production, using machine learning and AI to find context in customer data.

Transforming to a data-driven culture requires participation from all levels of a business, not just the top, says new research.

The Commerce Commission has released a paper outlining how it will go about approaching service quality management of telecommunications providers.

DX fails without strategy, despite tech focus, with stakeholder buy-in & cultural change key in global markets.