Outsourcing stories
The concept of the Division of Labour introduced by economics philosopher Adam Smith underpins the modern notion of outsourcing. This describes the allocation of specialist tasks to outside experts capable of doing the job better, while potentially reducing costs and allowing the contractor to focus on core business.
IT services are often outsourced to Managed Services Providers, but anything from data entry to server management can be outsourced to the wide range of specialists available today.
IT services are often outsourced to Managed Services Providers, but anything from data entry to server management can be outsourced to the wide range of specialists available today.
Four things to consider when choosing a business process outsourcing partner in 2026
3 days ago
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In 2026, choosing a BPO partner means valuing AI adoption, orchestration skills, compliance and proven business benefits over just cost savings.
ConnectOS posts rapid growth & lands AFR Fast 100 spot again
Last week
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ConnectOS ranks 37th on AFR Fast 100 for the fourth year, posting USD $66m revenue and 65% growth, expanding its offshore teams for Australian firms.
E-commerce businesses urged to treat payments as profit drivers
Last week
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E-commerce firms are urged to view payments as profit drivers, with C-suite support key to boosting revenue and enhancing customer experience, says Ecommpay.
UK firms face highest global breach rates despite risk spending
Last month
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UK businesses suffer the highest global supply chain breach rates, despite increased spending and planned AI adoption for risk management.
Agentic AI and the rise of augmented human capabilities
Last month
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Agentic AI shifts focus from automation to augmentation, enabling humans and AI to collaborate, enhancing productivity and reshaping future workplaces.
Deal or no deal - the new and nuanced view of tariffs
Last month
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HSBC survey shows 75% of logistics firms face impacts from US tariffs; many delay investments and reshape supply chains amid rising trade uncertainties.
Healthcare turns to managed security to guard patient records
Last month
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Healthcare providers increasingly adopt managed security services to protect patient records and maintain uninterrupted care amid rising cyber threats.
Managed security services help small firms combat rising cyber risks
Last month
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Small firms, vulnerable to rising cyber threats, turn to managed security services like Borderless CS for affordable, expert protection and business continuity.
HR Crowd ranked 16th as demand grows for strategic HR tech
Last month
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HR Crowd, a specialist HR tech consultancy, has swiftly grown to rank 16th on the AFR Fast Starters 2025, driven by demand for strategic HR solutions.
AI adoption in process safety rising but impact on incidents lags
Last month
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AI adoption in process safety grows, but impact on reducing incidents lags as industries face ageing assets and skill shortages, says Sphera report.
Tech Mahindra unveils Orion Marketplace for enterprise agentic AI
Wed, 24th Sep 2025
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Tech Mahindra launches TechM Orion Marketplace, a platform granting enterprises access to autonomous AI agents for smarter, scalable business automation.
Exclusive: Cybanetix CEO on AI, MDR and the shifting UK cyber landscape
Mon, 8th Sep 2025
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Cybanetix CEO reveals MDR services surge by 18% in UK midmarket as AI reshapes cyber defence amid growing skills shortages and complex threats.
As companies insource to AI, workers skill up or switch out
Sat, 6th Sep 2025
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With outsourcing fading, workers must retrain to thrive in evolving industries or risk falling behind in today's shifting job market.
Axiom GRC acquires The DPO Centre to boost data protection services
Thu, 4th Sep 2025
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Axiom GRC has acquired The DPO Centre, expanding its data protection services and strengthening its global governance, risk, and compliance platform.
Naluri raises USD $5 million to expand digital health in Asia
Tue, 26th Aug 2025
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Naluri secured USD $5 million in Series-B funding to expand digital health services into the Philippines and Vietnam, aiming for profitability within a year.
Exclusive: Why automation & AI are now vital for Australian resilience
Thu, 21st Aug 2025
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Australian firms face rising IT outages and trust drops, making automation and AI vital for resilience ahead of APRA's CPS 230 compliance by July 2025.
SquadStack.ai unveils autonomous AI agent to boost sales at scale
Fri, 15th Aug 2025
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SquadStack.ai has launched a voice-first autonomous AI agent to automate sales, doubling lead connectivity and cutting acquisition costs across various industries.
Suntory boosts wellness with Rimini-driven Comado app launch
Thu, 14th Aug 2025
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Suntory partners with Rimini Street to launch Comado, a gamified wellness app, delivered within four months with no extra costs, boosting digital health engagement.
Evergreen enters Irish IT market with acquisition of Spector
Mon, 4th Aug 2025
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Evergreen has entered the Irish IT market by acquiring Dublin-based managed service provider Spector, aiming to expand its global footprint without changing staff or pricing.
The bouncer at the door: Protecting your network from within
Fri, 1st Aug 2025
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Outdated network hardware poses a hidden threat, turning your vital security 'bouncer' into a vulnerability that invites cyber-attacks and data breaches.